Operations Director Jobs in Brainerd, MN (NOW HIRING)

At Cuyuna Regional Medical Center (CRMC), we're more than just a healthcare organization - we're a community dedicated to making a meaningful impact. For more than 60 years, we've been providing compassionate, high-quality care in the Greater Brainerd Lakes Area and beyond. Our team is driven by a shared commitment to excellence, innovation, and putting people first - both our patients and our employees. Whether you're on the front lines of patient care or supporting operations behind the scenes, you'll find a culture of collaboration, growth, and respect. If you're looking for a career where your work truly matters, we invite you to join us at CRMC and be part of something bigger.

As Director of Quality, you will lead regulatory compliance, quality improvement, and performance monitoring across the organization, ensuring alignment with patient safety standards, accreditation requirements, and financial incentives. Collaborating with leadership and payor contract teams, you will integrate strategic quality initiatives that drive excellence in care and regulatory adherence. Your responsibilities include overseeing FPPE and OPPE processes, leading audits, and ensuring compliance with CMS, Joint Commission, and other regulatory bodies while representing quality functions in key committees. You will also manage the Quality department’s daily operations, including staff supervision, budget oversight, and strategic planning, fostering a high-performing, compliance-driven environment. With strong analytical skills and a commitment to process improvement, you will interpret data, refine quality initiatives, and uphold the highest standards of patient care, staying ahead of evolving regulatory requirements to ensure continuous excellence.

In the Quality Department at CRMC, we are committed to improving patient outcomes, enhancing healthcare experiences, and ensuring that every aspect of care meets the highest standards. Our team works across all service lines, bringing together data analysis, clinical expertise, infection prevention, and process improvement to create a culture of safety, efficiency, and continuous learning. Whether reviewing surgical outcomes, managing compliance, or implementing new quality initiatives, we play a vital role in making sure that patients receive the best care possible, and staff have the support and tools they need to succeed. Our team embraces the Just Culture philosophy, fostering an environment where learning, accountability, and innovation drive progress. With diverse responsibilities, a shared commitment to improvement, and the opportunity to impact care at every level, this is a department where detail-oriented, forward-thinking professionals thrive.

• Strong leadership skills
• Experience in regulatory compliance
• Effective communication skills
• Problem-solving aptitude
• Skilled in data analytics and reporting
• Adaptable to changing environments
• Confidentiality and descretion

• A minimum of 3 years of leadership experience in health care quality
• Current licensure in field of healthcare degree if applicable
• Graduate of a nationally or regionally accredited bachelor's program in a healthcare field

• Bachelor's degree in nursing
• Master's degree in nursing
• 3 years of management principles, patient safety, risk management, physician credentialing and Joint Commission elements of performance experience

The pay range listed above is the estimated starting pay range for this role. Actual pay rate offered depends on many factors including each individual's experience level, preferred education/certifications, along with market conditions.
Cuyuna Regional Medical Center offers a comprehensive benefits package designed to support the health, financial security, and overall well-being of our employees. Eligible employees receive medical insurance, dental insurance, and vision insurance, health savings accounts, life insurance, and employer contributions to a 401(k) retirement plan. Additional benefits include paid time off, participation in 401(k) and 457(b) plans, educational assistance and reimbursement, an employee assistance program, work-life balance support, gym membership and other discounts, and employee recognition programs.
A full job description is provided when an interview is scheduled. If needed, you may request a copy earlier by emailing us at careers@cuyunamed.org. CRMC is an Equal Opportunity/Affirmative Action Employer (M/F/Disability/Veteran). If you need an accommodation during the application process, please call 218-546-4415 or email careers@cuyunamed.org for assistance.