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Operations Director Jobs in New York (NOW HIRING)

At Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities, and societies across the ...

In this role, the Director of Engineering Operations will provide technical guidance for a commercial, retail, and industrial portfolio in New York City and the suburban NYC metropolitan area. The ...

Create opportunity - For our people to excel You'll Be Responsible For In this pivotal Executive role, the Operations Director, Life Sciences is a senior professional who thrives in a seller-doer and ...

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Operations Director information

What does an operations director do?

An Operations Director is responsible for overseeing the daily operations of a company or organization, ensuring that business processes run efficiently and effectively. They develop and implement operational policies, manage budgets, and work closely with other executives to align operations with the organization’s strategic goals. Operations Directors also lead teams, monitor key performance indicators, and drive continuous improvement initiatives to enhance productivity and profitability.

What are the key skills and qualifications needed to thrive as an operations director, and why are they important?

To thrive as an Operations Director, you need extensive experience in operations management, strategic planning, and a relevant degree such as business administration or supply chain management. Familiarity with ERP systems, data analytics tools, and project management certifications like PMP are commonly required. Exceptional leadership, problem-solving, and communication skills help drive team performance and organizational change. These skills and qualities are crucial for ensuring efficient business operations, achieving strategic goals, and sustaining competitive advantage.

How does an operations director typically collaborate with other departments to drive organizational success?

An Operations Director works closely with leaders from departments such as finance, human resources, sales, and IT to ensure organizational goals are met efficiently. This collaboration often involves regular cross-functional meetings, joint planning sessions, and aligning operational strategies with broader business objectives. By fostering open communication and building strong relationships across teams, the Operations Director helps identify process improvements, solve bottlenecks, and support company-wide initiatives. This cross-departmental teamwork is essential for streamlining operations and achieving sustainable growth.

What is the difference between Operations Director vs Operations Manager?

AspectOperations DirectorOperations Manager
ResponsibilitiesOversees multiple departments, sets strategic goals, and manages overall operationsManages daily operations within a specific department or area
Required CredentialsBachelor’s degree, often MBA, extensive experience in operationsBachelor’s degree, relevant experience in operations management
Work EnvironmentExecutive-level, strategic planning, cross-departmental coordinationTeam leadership, process management, operational oversight
Industry UsageCommon in large organizations and corporationsFound in organizations of all sizes, more operational focus

The Operations Director typically holds a higher strategic role, overseeing multiple departments and setting long-term goals, while the Operations Manager focuses on managing daily operations within specific areas. Both roles require relevant experience and credentials, but the Operations Director operates at a broader, more strategic level.

Is operations a high paying job?

Operations Director roles are typically among the higher-paying management positions, with salaries varying based on industry, company size, and location. These roles often require strong leadership, strategic planning, and experience in supply chain, logistics, or process improvement. Compensation can include base salary, bonuses, and benefits, reflecting the level of responsibility involved.
More about Operations Director jobs

What are the most commonly searched types of Operations jobs in New York?

The most popular types of Operations jobs in New York are:

What are popular job titles related to Operations Director jobs in New York?

For Operations Director jobs in New York, the most frequently searched job titles are:

What cities in New York are hiring for Operations Director jobs?

Cities in New York with the most Operations Director job openings:

Infographic showing various Operations Director job openings in New York as of August 2026, with employment types broken down into 87% Full Time, 10% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Operations Director - Commercial

Mace

New York, NY • Hybrid

Full-time

Re-posted 28 days ago


Job description

At Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities, and societies across the globe. To learn more about our purpose, culture, and priorities, visit our strategy site.

Within our consult business we harness our unique combination of leading-edge practical expertise and project deliveryconsultancy to unlock the potential in every project.  

The Project: 

Mace, as part of MPA delivery partner joint venture of Mace-Parsons-Arcadis, have been selected as the Gateway Development Commissions partners of choice to support the GDC across the Gateway Program in New York, inclusive of the Hudson Tunnel Project.

The busiest rail connection between New York, New Jersey, and the Northeast Corridor, the Hudson Tunnel Project will improve capacity, reliability, and resiliency of commuter and intercity rail transit serving 800,000 daily passengers from Washington, D.C. to New York and New England. A milestone project supported by the bipartisan Infrastructure Investment and Jobs Act (IIJA), the project is slated to receive nearly $12 billion in federal funding, the largest investment in a mass transit project in modern history.

Our values shape the way we consult, and define the people we want to join us on our journey, they are:

  • Safety First - Going Home Safe and Well.

  • Client Focus - Deliver on Our Promise.

  • Integrity - Always Do the Right Thing.

  • Create Opportunity - For Our People to Excel.

You'll Be Responsible For: 

  • Support commercial activities across a systems-heavy and interface-intensive project environment.

  • Manage cost control processes and monitor commercial performance across multiple workstreams and asset types.

  • Support change management activities and assess the commercial implications of scope, design, and delivery changes.

  • Coordinate commercial interfaces across multiple contractors, disciplines, and infrastructure packages.

  • Prepare commercial reports, forecasts, and analysis to support project delivery and governance requirements.

  • Support the commercial management of major civil works, including excavation, structural concrete, demolition, and site enabling activities.

  • Implement commercial assurance processes for rail systems, trackwork, traction power, signaling, communications, and SCADA infrastructure.

  • Support commercial activities associated with tunnels, portals, fan plants, MEP systems, life safety systems, and related facilities.

  • Monitor commercial risks and support the development of mitigation measures to maintain project objectives and delivery commitments.

  • Support testing, commissioning, and assurance activities by providing commercial input and maintaining alignment with project controls and delivery requirements.

  • Manage commercial inputs associated with surface works, bridges, embankments, duct banks, and site restoration activities.

You'll need to have 

  • Degree in Quantity Surveying, Commercial Management, Engineering, Construction Management, or a related discipline

  • Minimum 15 years' commercial experience on major infrastructure or rail projects.

  • Background working on complex, multi-package programs involving heavy civil/enabling works and systems-heavy packages, including rail systems, MEP, power, signaling, track, and tunnels.

  • Proven delivery within a client, delivery partner, or program management environment, rather than solely contractor-side organizations.

  • Strong knowledge of commercial governance, cost control, change management, and commercial impact assessment.

  • Capability to evaluate contractor change orders, claims, and scope-to-estimate or scope-to-change traceability.

  • Understanding of commercial exposure across multiple interfaces, including civil versus systems boundaries, early works to main works transitions, and contractor interface risks.

  • Strong understanding of cost forecasting, cash flow management, allowance management, contingency management, and change impact assessment across cost, schedule, and risk.

  • Ability to review and interpret estimates, pricing build-ups, program schedules, scope definitions, and commercial assumptions.
     

Mace is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all of the criteria, please apply as you may still be the best candidate for this role or another role within our organization.  

We are also open to discussing part time, flexible, and hybrid working options if suitable with-in the role.