Operations Development Manager Jobs in Fort Washington, MD

Job Title: Donor Development Manager
Location: United States
About Us: For nearly 70 years, Pathfinder International has been a catalyst for systems transformation, inclusive growth, and resilient communities in over 120 countries across the world. With a global footprint spanning Africa, South Asia, and the Middle East, we invest in women, girls, and communities by expanding access to essential health products and services while advancing health systems, unlocking leadership pathways, and strengthening economic and climate resilience. Through strategic partnerships with civil society, governments, and the private sector, we scale innovations and data-driven models that deliver measurable impact. We advance this work alongside men and communities, co-creating and building environments and systems to ensure every woman has the agency to shape her future and lead a healthy, fulfilling life.
Your Impact: The Donor Development Manager will grow and strengthen our base of grassroots and mid-level donors in support of our global health and rights mission. Reporting to the Director of Development, Principal and Major Gifts, you will build sustainable, diversified fundraising pipeline, engaging individual midlevel donors, cultivating deeper relationships with existing supporters, and moving mid-level donors toward major gift readiness. You will bring deep experience managing $1Million+ donor portfolios, with a proven track record in designing and optimizing integrated campaigns across digital, direct response, email, SMS, social, telemarketing, and offline channels. You will bring strong technical fluency in fundraising and CRM ecosystems, including EveryAction, Raiser's Edge, Omatic, or comparable platforms, and be able to translate data, systems, and donor insights into scalable fundraising performance.
Key Responsibilities:
Campaign Leadership:

• Design and oversee fully integrated omni-channel fundraising campaigns across email, digital advertising, SMS, direct mail, phone, social, web, and peer-to-peer or other engagement channels as appropriate.
• Facilitate and drive campaign planning from concept through execution, including messaging strategy, audience selection, production timelines, launch readiness, QA, reporting, and post-campaign analysis.
• Optimize campaign performance through A/B testing, response analysis, and continuous refinement of channel mix, creative, cadence, and targeting with targets to acquire new individual donors through direct mail, digital campaigns, peer-to-peer fundraising, events, and community outreach.
• Build and manage donor acquisition campaigns in partnership with communications/marketing teams
• Identify and cultivate relationships with community groups, faith organizations, and grassroots networks

Mid-Level Donor Cultivation:

• Manage a portfolio of mid-level donors (typically giving $500-$10,000 annually), developing personalized cultivation and stewardship plans
• Conduct regular donor visits, calls, and correspondence to build authentic, long-term relationships
• Identify and qualify mid-level donors with capacity and affinity for major gift upgrades; partner with the major gifts team on transitions
• Develop and implement stewardship strategies to improve donor retention and lifetime value, including acknowledgment processes, impact reporting, and recognition programs
• Track donor engagement and giving patterns to identify upgrade, renewal, and lapsed-donor opportunities
• Create donor communications (updates, impact stories, thank-you touchpoints) in partnership with communication team
• Support annual giving campaigns, giving days, and donor appreciation events
• Collaborate with the development team on integrated fundraising strategies across channels

Data, Systems & Fundraising Operations:

• Serve as a functional lead on fundraising technology and data operations, with hands-on or advanced knowledge of EveryAction, Raiser's Edge, Omatic, and/or comparable CRM, integration, and campaign platforms.
• Ensure effective use of CRM and campaign tools for segmentation, donor tracking, workflow management, reporting, and revenue forecasting.
• Work closely with data and operations teams to maintain data integrity, campaign accuracy, and smooth platform integrations.
• Translate reporting and analytics into clear recommendations for strategic decision-making and performance improvement.
• Support system enhancements, process improvements, and cross-platform workflows that strengthen fundraising execution at scale.

What You Bring:

• Bachelor's degree in business management, Public Administration, writing, or relevant field of study or a combination of work experience and education that yields the minimally required competencies
• 5+ years of experience in nonprofit fundraising, donor relations, or development
• Demonstrated success growing a grassroots or mid-level donor program and improving donor retention
• Strong relationship-building and interpersonal skills; comfortable with direct donor outreach (calls, visits, events)
• Experience with EveryAction, Raiser's Edge, Omatic, and/or comparable CRM, integration, and campaign platforms.
• Excellent written and verbal communication skills
• Highly organized, self-motivated, and able to manage multiple donor relationships and campaigns simultaneously
• Genuine alignment with and commitment to Pathfinder International's mission and rights-based approach to sexual and reproductive health.

Preferred Qualifications:

• Fluency in French, Portuguese or Arabic
• Experience with non-USAID-funded projects
• Passion for Pathfinder's mission and commitment to developing and leveraging a deep knowledge of fundraising best practices at cause-driven organizations.
• Ability to track donor trends and prepare reports on results.

Why You'll Love Working with Us:

• Join an innovative, forward-thinking organization that values your growth and ideas.
• Work within a supportive, collaborative environment.
• Make a meaningful impact on our fundraising and partnership portfolio
• Enjoy a competitive salary and comprehensive benefits package.
• Benefit from the opportunity for global engagement.

Ready to Apply? If you are passionate about financial functions and are eager to make a difference, we would love to hear from you! Please submit your resume and a cover letter detailing your experience and why you are the ideal candidate for this role via this website no later than August 8th, 2026. You are also requested to include the contact details for at least 3 references in your resume.
Please note that this position will be filled on a rolling basis.
Equal Employment Opportunity Employer Statement
Pathfinder International provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Safeguarding and Protection Statement
Pathfinder is committed to the safeguarding and protection of the people we serve and our staff. We have zero tolerance for any type of behavior that inflicts harm on children, young people, adults, our staff, and partners including sexual abuse, harassment, bullying, and exploitation. We do everything possible to ensure that we recruit only those who are suitable to work with for us and expect that everyone we hire will abide by our safeguarding and related policies and will report any suspected or known violations. This job is subject to a range of vetting checks as legally permitted in the country where they are being hired. By applying, the job applicant acknowledges they understand our intent to verify suitability to work with us
This job description format focuses on the main duties of the position and is not intended to list every potential task or assignment. Duties can and will change to meet the changing priorities of the department and organization.
Pathfinder International does not charge any fee, request any form of payment, or solicit financial or personal banking information at any stage of its recruitment process, including application, interview, assessment, onboarding, or training. Any request for payment or any form of compensation in exchange for employment opportunities with Pathfinder International should be treated as fraudulent and reported immediately.
Applicants are advised to exercise caution against fraudulent job advertisements or individuals falsely representing Pathfinder International for financial gain. Applicants are encouraged to verify all recruitment communications through Pathfinder International's official channels
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