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Operations Delivery Manager Jobs in Phoenix, AZ (NOW HIRING)

Moove

Infrastructure Delivery Manager

Phoenix, AZ

This role requires a blend of deep technical expertise in EV charging and facility operations ... Demonstrable experience in large-scale infrastructure project management and delivering multi-site ...

Datavant

Senior Service Delivery Manager

Phoenix, AZ

$94K - $130K/yr

... Service Delivery leads operational execution across one or more assigned sites, ensuring the ... The Manager serves as the operational heartbeat at the local level--owning throughput, quality, and ...

One Call

Delivery at One Phoenix, Arizona

Phoenix, AZ · On-site

$16.75 - $20.75/hr

Reporting to the VP, Delivery Management (or Director, Delivery Operations), this role leads cross-functional delivery teams on Tier-2 programs or Tier-1 workstreams, owns Disciplined Agile Delivery ...

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All JobsOperations Delivery JobsOperations Delivery Manager JobsOperations Delivery Manager Jobs in Phoenix, AZ

Operations Delivery Manager information

See Phoenix, AZ salary details

$30.8K

$82.7K

$166.3K

How much do operations delivery manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for operations delivery manager in Phoenix, AZ is $82,650.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,200.00 and $114,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an operations delivery manager?

To thrive as an Operations Delivery Manager, you need expertise in process optimization, project management, and a solid understanding of operational best practices, often supported by a relevant degree and experience in operations or management roles. Familiarity with ERP systems, workflow automation tools, and certifications like PMP or Lean Six Sigma are typically required. Exceptional organizational, leadership, and problem-solving skills help you drive teams toward seamless service delivery and continuous improvement. These skills are crucial for ensuring efficient operations, meeting client expectations, and achieving organizational goals.

What are some common challenges faced by an operations delivery manager, and how can they be addressed?

Operations Delivery Managers often face challenges such as balancing resource allocation, managing tight deadlines, and ensuring consistent communication across teams. Navigating these challenges requires strong organizational skills, proactive problem-solving, and the ability to adapt quickly to changing priorities. Successful managers build robust processes for tracking progress, foster open communication channels, and regularly review team performance to identify and resolve bottlenecks. Collaborating closely with stakeholders and maintaining a clear understanding of client expectations also helps in delivering projects efficiently.

What does an operations delivery manager do?

An Operations Delivery Manager is responsible for overseeing the execution and delivery of operational services or projects within an organization. They coordinate teams, manage workflows, and ensure that services are delivered efficiently, on time, and within budget. Their role often involves process optimization, resource allocation, and solving operational challenges to meet business objectives and client expectations. They also communicate progress and issues to stakeholders and work to continuously improve delivery standards.

What is the difference between Operations Delivery Manager vs Operations Coordinator?

AspectOperations Delivery ManagerOperations Coordinator
ResponsibilitiesOversees project delivery, manages teams, ensures operational efficiencySupports daily operations, coordinates schedules, assists with administrative tasks
Required SkillsLeadership, project management, strategic planningOrganizational skills, communication, multitasking
CertificationsProject management certifications (e.g., PMP) often preferredLess formal certifications typically required
Work EnvironmentManagement level, often in office or on-siteSupport role, office or administrative setting

The Operations Delivery Manager focuses on leading project execution and managing teams to ensure operational success, while the Operations Coordinator provides essential support to daily operations and administrative tasks. Both roles are vital but differ in scope, responsibility, and seniority within organizations.

What are popular job titles related to Operations Delivery Manager jobs in Phoenix, AZ? For Operations Delivery Manager jobs in Phoenix, AZ, the most frequently searched job titles are:
What job categories do people searching Operations Delivery Manager jobs in Phoenix, AZ look for? The top searched job categories for Operations Delivery Manager jobs in Phoenix, AZ are:
What cities near Phoenix, AZ are hiring for Operations Delivery Manager jobs? Cities near Phoenix, AZ with the most Operations Delivery Manager job openings:
Operations Delivery Manager jobs near you

Service Delivery Manager

The Intersect Group

Scottsdale, AZ • On-site

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Service Delivery Manager

Position Summary

The Managed Services Service Delivery Manager is responsible for leading the successful delivery of managed IT services while ensuring operational excellence, service quality, and adherence to Service Level Agreements (SLAs). This role oversees day-to-day service delivery, manages cross-functional technical teams, drives continuous service improvement initiatives, and ensures consistent operational performance across infrastructure, cloud, security, networking, and application support environments. The ideal candidate combines strong leadership, operational management, technical knowledge, and process improvement expertise.

Key Responsibilities

Service Delivery Management

  • Own end-to-end delivery of managed IT services and ensure services meet established SLAs and operational objectives.
  • Monitor service performance, availability, incident trends, and quality metrics.
  • Lead operational service review meetings and present performance reports.
  • Manage service escalations through successful resolution while minimizing operational impact.

Operational Leadership

  • Coordinate cross-functional teams including Service Desk, Infrastructure, Cloud, Network, Security, and Application Support.
  • Oversee Incident, Problem, Change, and Release Management processes.
  • Drive root cause analysis (RCA) and implement preventive actions for recurring operational issues.
  • Monitor resource utilization, capacity planning, and service performance.

Continuous Service Improvement

  • Identify opportunities to improve operational efficiency and service quality.
  • Implement automation and process improvements to enhance service delivery.
  • Support service transition activities for new projects, technologies, and operational initiatives.
  • Develop and execute continuous improvement plans.

Governance & Reporting

  • Produce weekly, monthly, and executive-level operational reports.
  • Track and report on KPIs, SLAs, service trends, operational performance, and service quality metrics.
  • Lead Quarterly Business Reviews (QBRs) and operational review meetings.
  • Ensure compliance with ITIL best practices and organizational standards.

Financial & Operational Oversight

  • Monitor operational budgets and service profitability.
  • Review scope of services and identify operational risks or out-of-scope work.
  • Support contract renewals, operational planning, and service expansion initiatives.
  • Partner with internal teams to support business growth opportunities.

Risk & Compliance

  • Identify operational risks and develop mitigation strategies.
  • Ensure compliance with security, regulatory, and organizational standards.
  • Support internal and external audits as required.

Leadership

  • Lead, mentor, and develop high-performing technical and operational teams.
  • Foster collaboration across multiple departments and promote operational excellence.
  • Drive accountability, performance management, and continuous team development.

Required Qualifications

  • Bachelor's degree in Information Technology, Computer Science, Business, or a related field (or equivalent experience).
  • 5–8+ years of experience in IT Service Delivery, Managed Services, or IT Operations.
  • 3+ years of leadership experience managing technical or operational teams.
  • Strong understanding of IT infrastructure, cloud platforms, networking, cybersecurity, and enterprise applications.
  • Experience supporting complex enterprise IT environments.

Technical Skills

  • ITIL Service Management
  • Incident, Problem, Change, and Release Management
  • Microsoft Azure, AWS, or Google Cloud Platform (GCP)
  • Microsoft 365 Administration
  • ITSM platforms (Autotask, ServiceNow, ConnectWise, or similar)
  • RMM and monitoring tools (Datto, SolarWinds, or similar)
  • Power BI or comparable reporting and analytics tools

Preferred Skills

  • Experience managing Managed Services Provider (MSP) operations.
  • Experience supporting hybrid and multi-cloud environments.
  • Experience with enterprise IT outsourcing environments.
  • Familiarity with ISO 20000, ISO 27001, SOC 2, or similar IT governance frameworks.
  • Experience leading geographically distributed or offshore support teams.
  • ITIL Foundation or ITIL 4 Managing Professional certification.

Desired Soft Skills

  • Strong leadership and team development
  • Excellent communication and presentation skills
  • Strategic thinking and problem-solving
  • Conflict resolution and negotiation
  • Time management and organizational skills
  • Ability to prioritize and make decisions under pressure
  • Commitment to continuous service improvement and operational excellence


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