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Operations Delivery Manager Jobs in Kansas (NOW HIRING)

MCI Careers

Operations Manager

Wichita, KS

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... The Operations Manager serves as the senior on‑site leader responsible for operational delivery ...

Ultra

Operations Manager

Manhattan, KS · On-site

We seek a hands-on Operations Manager to oversee daily manufacturing, Inventory and repair operations, delivering high-quality, traceable products that meet stringent standards. The ideal candidate ...

Ultra

Operations Manager

Manhattan, KS · On-site

We seek a hands-on Operations Manager to oversee daily manufacturing, Inventory and repair operations, delivering high-quality, traceable products that meet stringent standards. The ideal candidate ...

MCI Careers

Operations Manager

Wichita, KS · On-site

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... The Operations Manager serves as the senior onsite leader responsible for operational delivery ...

MCI Careers

Operations Manager

Wichita, KS · On-site

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... The Operations Manager serves as the senior on-site leader responsible for operational delivery ...

MCI Careers

Operations Manager

Wichita, KS · On-site

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... The Operations Manager serves as the senior onsite leader responsible for operational delivery ...

Domino's Franchise

Delivery Driver9641

Liberal, KS · On-site

From delivery driver to management, general manager to franchisee or Manager Corporate Operations, our stores offer a world of opportunity. DIVERSITY Our mission is to recognize, appreciate, value ...

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All JobsOperations Delivery JobsOperations Delivery Manager JobsOperations Delivery Manager Jobs in Kansas

Operations Delivery Manager information

See Kansas salary details

$27.6K

$74.2K

$149.4K

How much do operations delivery manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for operations delivery manager in Kansas is $74,237.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,300.00 and $102,600.00 per year, depending on experience, location, and employer.

What does an operations delivery manager do?

An Operations Delivery Manager is responsible for overseeing the execution and delivery of operational services or projects within an organization. They coordinate teams, manage workflows, and ensure that services are delivered efficiently, on time, and within budget. Their role often involves process optimization, resource allocation, and solving operational challenges to meet business objectives and client expectations. They also communicate progress and issues to stakeholders and work to continuously improve delivery standards.

What are the key skills and qualifications needed to thrive as an operations delivery manager?

To thrive as an Operations Delivery Manager, you need expertise in process optimization, project management, and a solid understanding of operational best practices, often supported by a relevant degree and experience in operations or management roles. Familiarity with ERP systems, workflow automation tools, and certifications like PMP or Lean Six Sigma are typically required. Exceptional organizational, leadership, and problem-solving skills help you drive teams toward seamless service delivery and continuous improvement. These skills are crucial for ensuring efficient operations, meeting client expectations, and achieving organizational goals.

What are some common challenges faced by an operations delivery manager, and how can they be addressed?

Operations Delivery Managers often face challenges such as balancing resource allocation, managing tight deadlines, and ensuring consistent communication across teams. Navigating these challenges requires strong organizational skills, proactive problem-solving, and the ability to adapt quickly to changing priorities. Successful managers build robust processes for tracking progress, foster open communication channels, and regularly review team performance to identify and resolve bottlenecks. Collaborating closely with stakeholders and maintaining a clear understanding of client expectations also helps in delivering projects efficiently.

What is the difference between Operations Delivery Manager vs Operations Coordinator?

AspectOperations Delivery ManagerOperations Coordinator
ResponsibilitiesOversees project delivery, manages teams, ensures operational efficiencySupports daily operations, coordinates schedules, assists with administrative tasks
Required SkillsLeadership, project management, strategic planningOrganizational skills, communication, multitasking
CertificationsProject management certifications (e.g., PMP) often preferredLess formal certifications typically required
Work EnvironmentManagement level, often in office or on-siteSupport role, office or administrative setting

The Operations Delivery Manager focuses on leading project execution and managing teams to ensure operational success, while the Operations Coordinator provides essential support to daily operations and administrative tasks. Both roles are vital but differ in scope, responsibility, and seniority within organizations.

What are popular job titles related to Operations Delivery Manager jobs in Kansas?

For Operations Delivery Manager jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching Operations Delivery Manager jobs in Kansas look for?

The top searched job categories for Operations Delivery Manager jobs in Kansas are:

What cities in Kansas are hiring for Operations Delivery Manager jobs?

Cities in Kansas with the most Operations Delivery Manager job openings:

Operations Delivery Manager jobs near you

Operations Manager

MCI Careers

Wichita, KS

Full-time

Re-posted 24 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. 

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. 

The Operations Manager serves as the senior on‑site leader responsible for operational delivery, client partnership, and performance results. This role ensures alignment between organizational goals, workforce execution, and service excellence.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities

  • Oversee day‑to‑day management of the account and maintain communication with client operational contacts.
  • Drive performance outcomes to achieve SLAs, KPIs, and quality expectations.
  • Lead, mentor, and develop functional leaders to ensure consistent execution.
  • Manage client updates, reporting, and escalation handling.
  • Ensure alignment across Quality, Training, Workforce, and Talent Acquisition functions.
  • Identify opportunities to enhance processes, improve efficiency, and elevate customer experience.
  • Maintain compliance with company policies, security requirements, and regulatory standards.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Bachelor’s degree in Business Administration, Operations Management, or related field (or equivalent experience).
  • 3 years of contact center/BPO leadership experience with multi-functional oversight.
  • Proven success managing large teams through layered leadership structures.
  • Strong financial management capabilities including budgeting, forecasting, and cost control.
  • Demonstrated ability to build and maintain client relationships, including executive-level stakeholders.
  • Experience achieving KPI performance, delivering SLAs, and leading continuous improvement initiatives.
  • Advanced decision‑making and problem‑solving skills in fast-paced environments.
  • Strong knowledge of workforce planning, quality frameworks, and operational analytics.
  • Excellent communication, presentation, and change management abilities.

Nice to Have

  • Experience within fintech, financial services, or regulated industries.
  • Six Sigma, Lean, or similar process improvement certifications.
  • Experience launching new programs or scaling operations.
  • Familiarity with automation, AI‑enabled tools, or digital transformation initiatives.
MCI Careers logo

About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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