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Operations Customer Expert Jobs in Quebec (NOW HIRING)

Dyson

Dyson Expert/ Quebec City

Quebec, QC · On-site

Perform operational duties such as visual merchandising, maintaining display cleanliness ... Successfully utilize CRM and HRIS systems to complete reporting in an accurate and timely manner

Purolator

... subject matter expert, and equipment technology. Responsibilities • Providing project ... customer convenience access points is a primary function. • Identify and implement strategic drop ...

DESIGNME HAIR

Senior Amazon Specialist

Montreal, QC · Remote

About the Role We're looking for a seasoned Amazon expert to join our e-commerce team as a Senior ... Work closely with internal teams, including operations, customer experience, and creative, to align ...

Hapag-Lloyd AG

Manager Customer Service

Montreal, QC · Hybrid

Serve as the subject matter expert for export and import operations, ensuring compliance with ... Monitor customer feedback and survey results, implementing improvements to enhance customer ...

Manulife

Manager, Operational Resilience

Montreal, QC · Hybrid

... Operations End-to-End Assessments * Support the development of guidance, provide expert ... We strive to attract, develop and retain a workforce that is as diverse as the customers we serve ...

American Iron and Metal

... customers. Join the AIM team, a growing team that, over the years, has transformed into a ... Confluence, Azure DevOps * Modeling and diagramming: Visio * Documentation: Microsoft Office Suite ...

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Operations Customer Expert information

How does an Operations Customer Expert typically collaborate with other departments to resolve customer issues?

An Operations Customer Expert often acts as a liaison between customers and various internal teams such as logistics, sales, and technical support. They coordinate closely with these departments to investigate and resolve customer concerns efficiently, ensuring that information flows smoothly and solutions are implemented promptly. This role requires strong communication skills and the ability to manage multiple priorities, as collaboration across teams is essential for delivering a positive customer experience. Regular meetings and updates with colleagues are common to address ongoing issues and process improvements.

What are Operations Customer Experts?

Operations Customer Experts are professionals who serve as the main point of contact between a company and its customers, ensuring smooth and efficient operations. They handle inquiries, resolve issues, and provide support to customers, often working closely with other departments to improve processes and customer satisfaction. Their role requires strong communication, problem-solving skills, and a thorough understanding of the company's products or services. Operations Customer Experts play a key role in maintaining positive relationships with customers and streamlining operational workflows.

What are the key skills and qualifications needed to thrive as an Operations Customer Expert, and why are they important?

To thrive as an Operations Customer Expert, you need strong problem-solving abilities, operational knowledge, and a customer-centric mindset, typically supported by a relevant degree or experience in operations or customer service. Familiarity with CRM systems, workflow management tools, and data analysis software is often required. Excellent communication, multitasking, and conflict-resolution skills help build strong relationships with customers and internal teams. These skills are vital to efficiently resolve issues, optimize processes, and deliver high levels of customer satisfaction.

What job makes $10,000 a month without a degree?

An Operations Customer Expert typically does not earn $10,000 a month without specialized experience or skills. High-paying roles that can reach this level often involve sales, entrepreneurship, or technical fields such as software development or digital marketing, which may require self-education, certifications, or extensive experience rather than formal degrees.
What cities in Quebec are hiring for Operations Customer Expert jobs? Cities in Quebec with the most Operations Customer Expert job openings:
Operations Customer Expert jobs near you

Human Resources Operations Manager--Responsable des opérations RH

Kelly Professional & Industrial

Montreal, QC

Other

Medical, Dental, PTO

Posted 11 days ago

Job description

***Suivi en Français


Our client, a leading multinational manufacturer in the aerospace sector, is looking for a Bilingual HR Operations Manager. As a member of our growing team, you’ll play a vital role in strengthening client relationships and overseeing the seamless movement of products and information.

Please note that this position requires 5 days of work on site.


1.0 Purpose

The purpose of this document is to define the responsibilities, qualifications, and expectations for individuals performing in the role of Operations Manager for statements of work.

2.0 Scope

This position encompasses comprehensive oversight and management of all Full Time and Part Time statements of work employees engaged in operational delivery.


3.0 Responsibilities

Operations Manager

  • Provide overarching management of client accounts and adherence to Statements of Work (SOW).
  • Strategically plan, coordinate, and supervise all aspects of program operations to ensure seamless execution.
  • Deliver expert guidance to employees, resolving escalated operational issues through direct collaboration with customer contacts and senior leadership within statement of work.
  • Accurately estimate resource requirements and delegate assignments to meet established timelines and project deliverables.
  • Ensure all personnel are well-informed and consistently compliant with statement of work policies, procedures, and regulations.
  • Champion employee development through regular coaching, training, and the provision of continuous learning opportunities.
  • Serve as a primary point of contact with client representatives and upper-level management, fostering strong professional relationships.
  • Assume full responsibility for preparation and delivery of monthly operational quality reports to clients and internal senior management.
  • Oversee validation, reconciliation, and approval of weekly payroll and monthly invoicing activities.
  • Lead preparation and presentation of Quarterly Business Reviews, offering insights and strategic recommendations.
  • Own and drive business growth initiatives within existing client portfolios and potential expansion opportunities.


4.0 Qualifications

  • High School Diploma required; bachelor’s degree (BA/BS) preferred.
  • Advanced proficiency in Microsoft Office Suite (Word, Excel, Outlook, and SharePoint), with demonstrated expertise in Excel.
  • Proven prior experience in staffing, workforce solutions, or a related operational setting preferred.
  • Maintain strict confidentiality of all sensitive information and company data, always adhering to statement of work policies and legal requirements.
  • Exceptional organizational skills and a demonstrated ability to prioritize multiple initiatives and respond quickly to emergent needs.
  • Strong analytical aptitude with a thorough understanding of data collection methodologies and best practices.
  • Demonstrated capacity to perform under deadlines in a dynamic, fast-paced environment.
  • Excellent verbal and written communication skills.
  • Bilingual proficiency in English and French is required.

5.0 Work Environment

  • Professional business office environment, typically in a modular or open-plan setting.


What We Offer

  • Long-term, stable position in a reputable company.
  • Competitive base salary plus vacation pay.
  • Weekly pay via direct deposit.
  • Comprehensive health & dental benefits.
  • Employee Assistance Program for you and your family.
  • Opportunities for continuous learning and career development.

About Us

At Kelly, we foster meaningful relationships and prioritize your growth. Our nationwide presence and dedication to excellence offer job seekers rewarding challenges and exceptional opportunities—from entry-level to management positions.

_________________________________________________________________________

Titre du poste : Gestionnaire des opérations RH bilingue

Lieu : Montréal (Québec)


Notre client, un important fabricant multinational du secteur aérospatial, recherche un gestionnaire des opérations RH bilingue. Au sein de notre équipe en pleine expansion, vous jouerez un rôle essentiel dans le renforcement des relations avec les clients et la supervision de la circulation fluide des produits et de l'information.

Veuillez noter que ce poste exige une présence sur place de 5 jours par semaine.


1.0 Objet

Le présent document a pour objet de définir les responsabilités, les qualifications et les attentes relatives au poste de gestionnaire des opérations pour les énoncés de travaux.

2.0 Portée

Ce poste englobe la supervision et la gestion complètes de tous les employés à temps plein et à temps partiel affectés à la réalisation des énoncés de travaux.


3.0 Responsabilités du gestionnaire des opérations

• Assurer la gestion globale des comptes clients et le respect des énoncés de travaux.

• Planifier, coordonner et superviser stratégiquement tous les aspects des opérations du programme afin d'en assurer le bon déroulement.

• Fournir un accompagnement expert aux employés et résoudre les problèmes opérationnels complexes en collaborant directement avec les clients et la direction, conformément au cahier des charges.

• Estimer avec précision les besoins en ressources et déléguer les tâches afin de respecter les échéanciers et les livrables du projet.

• Veiller à ce que tous les employés soient bien informés et respectent systématiquement les politiques, procédures et réglementations du cahier des charges.

• Être le principal interlocuteur des représentants des clients et de la direction, et entretenir des relations professionnelles solides.

• Assumer l'entière responsabilité de la préparation et de la présentation des rapports mensuels de qualité opérationnelle aux clients et à la direction.

• Superviser la validation, le rapprochement et l'approbation de la paie hebdomadaire et de la facturation mensuelle.

• Diriger la préparation et la présentation des revues d'activité trimestrielles, en fournissant des analyses et des recommandations stratégiques.



4.0 Qualifications

• Diplôme d'études secondaires requis ; licence (BA/BS) souhaitée.

• Maîtrise avancée de la suite Microsoft Office (Word, Excel, Outlook et SharePoint), avec une expertise avérée en Excel.

• Expérience préalable confirmée en recrutement, solutions RH ou dans un domaine opérationnel similaire souhaitée.

• Respect absolu de la confidentialité de toutes les informations sensibles et des données de l'entreprise, conformément aux politiques internes et aux exigences légales.

• Excellentes compétences organisationnelles et capacité démontrée à gérer plusieurs projets simultanément et à répondre rapidement aux besoins urgents.

• Solides compétences analytiques et excellente compréhension des méthodologies et des meilleures pratiques de collecte de données.

• Capacité démontrée à travailler sous pression et dans un environnement dynamique et exigeant.

• Excellentes aptitudes à la communication orale et écrite.

• Bilinguisme anglais-français requis.


5.0 Environnement de travail

• Environnement de bureau professionnel, généralement en espaces modulaires ou ouverts.

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