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Events Operations Associate

Summary

Description

Number of Vacancies: 1
Area of Consideration: Open To The Public 
Position Status: Full-Time, Regular
Pay Plan, Series & Grade: DS0058/8
Salary Range: $56,148.04
Closing Date: Open Until Filled 
Location: 4200 Connecticut Ave. NW, Washington, DC 20008
Brief Description of Duties

The Student Center Operations Associate supports the daily operations, customer service functions, and facility readiness of the University of the District of Columbia Student Center. This position assists in maintaining a safe, clean, organized, and welcoming environment for students, faculty, staff, guests, and community partners.
The Operations Associate serves as a front-line operational support team member responsible for assisting with event preparation, facility oversight, building access, room readiness, customer support, and coordination with custodial, facilities, and event management staff. This position plays a critical role in ensuring the Student Center operates efficiently and provides a positive campus experience.
Essential Duties and Responsibilities

 Building & Facility Operations - 20%
Assist with the daily operational readiness of the Student Center, including inspections of public areas, meeting spaces, lounges, and event venues.
Conduct routine walkthroughs to identify maintenance, safety, cleanliness, or operational concerns and report issues appropriately.
Support opening and closing procedures for the Student Center and assigned spaces.
Monitor room conditions, furniture placement, signage, and overall facility presentation.
Coordinate with Facilities, custodial teams, and maintenance personnel regarding operational needs and service requests.
Event & Space Support - 20%
Assist with event setup, breakdown, and room transitions for meetings, conferences, student activities, and special events.
Ensure event spaces are properly prepared according to approved layouts and operational requirements.
Provide operational support during events, including troubleshooting minor facility or technology concerns.
Support event managers and scheduling staff in maintaining accurate room readiness and timely setup execution.
Customer Service & Front-Line Support - 20%
Serve as a professional and welcoming representative of the Student Center.
Assist students, faculty, staff, visitors, and vendors with questions, directions, and operational support needs.
Address customer concerns in a timely and professional manner and escalate
issues when appropriate.
Support front desk operations and monitor facility activity to ensure compliance with Student Center policies and procedures.
Safety & Compliance - 20%
Assist in maintaining compliance with University safety standards, emergency procedures, and accessibility guidelines.
Report incidents, accidents, facility concerns, or suspicious activity to supervisors and Public Safety as required.
Support emergency response procedures, including evacuations and building incident coordination.
Administrative Support - 20%
Maintain operational logs, setup checklists, and incident reports.
Assist with inventory management for operational supplies, furniture, and equipment.
Participate in staff meetings, operational trainings, and professional development opportunities.

Minimum Job Requirements

Bachelor's degree from an accredited institution required.
Minimum 1-2 years of experience in facility operations, customer service, event support, student affairs, hospitality, or related operational environments.
Strong interpersonal, communication, and organizational skills.
Ability to work in a fast-paced, team-oriented environment with multiple competing priorities.
Ability to lift, move, and arrange furniture and equipment up to 30 lbs.
Flexibility to work evenings, weekends, and special events as needed.
Physical Requirements & Equipment Used
Fast-paced student-centered environment with frequent interaction with students, faculty, staff, and external guests.
Position requires standing, walking, lifting, and movement throughout the facility for extended periods.
Evening and weekend event coverage may be required based on operational needs.
Preferred qualifications
Experience in higher education, student unions, campus operations, or event management.
Familiarity with event scheduling systems such as 25Live.
Basic knowledge of AV equipment and operational troubleshooting.
CPR/First Aid certification preferred.

Collective Bargaining Unit (Union): This position is not part of the collective bargaining unit.  
Employment Benefits: Selectee will be eligible for health and life insurance, annual (vacation) and sick leave and will be covered under the University of the District of Columbia' s retirement plan (TIAA).
Equal Opportunity Employer: The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.
Notice of Non-Discrimination: In accordance with the D.C. Human Rights Act of 1977, as amended, D.C. Official Code, Section 2-1401.01 et. seq., (Act) the University of the District of Columbia does not discriminate on the basis of actual or perceived actual race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, marital status, personal appearance, genetic information, familial status, source of income, status as a victim of an intrafamily offense, place of residence or business,  or status as a covered veteran, as provided for and to the extent required by District and Federal statutes and regulations. Sexual harassment is a form of sex discrimination which is also prohibited by the Act.  In addition, harassment based on any of the above protected categories is prohibited by the Act.  Discrimination in violation of the Act will not be tolerated.  Violators will be subject to disciplinary action.
Veterans Preference:  Applicants claiming veterans preference must submit official proof at the time of application.
Visa Sponsorship: At this time, the University of the District of Columbia does not provide sponsorship for visas (e.g. H-1B). This position is also ineligible for Optional Practical Training (OPT).
Residency Preference: The Residency Preference Amendment Act of 1988, D.C. Law 7-203, created a system in which provides that any applicant for employment in the Career or Educational Services who is a bona fide resident of the District of Columbia may claim a residency reference at the time of application. An applicant selected for an appointment based on District residency will be required to submit no less than eight (8) proofs of bona fide District residency. Bona fide District residency must be maintained from the date of appointment to the position for seven (7) consecutive years. Failure to maintain bona fide District residency for the (7) year period will result in forfeiture of employment.

Drug-Free Workplace: Pursuant to the requirements of the Drug-Free Workplace Act of 1988, the individual selected to fill this position will, as a condition of employment, be required to notify his/her immediate supervisor, in writing, not later than five (5) days after conviction of any criminal drug statute occurring in the workplace.
Background Investigation: Employment with the University of the District of Columbia is contingent upon a satisfactory background investigation.  The determination of a "satisfactory background investigation" is made at the sole discretion of the University of the District of Columbia.  The University may refuse to hire a finalist, rescind an offer of employment to a finalist or review and may terminate the employment of a current employee based on the results of a background investigation.
Disposition of Resume: Resumes received outside the area of consideration and/or after the closing date will not be given consideration. You must resubmit your resume to receive consideration for any subsequent advertised position vacancies. For the purpose of employment, resumes are not considered job applications. Therefore, if selected for employment a UDC application will be required.
Job Offers: Official Job Offers are made by the University of the District of Columbia, Office of Human Resources Only.

Contact Information:  All inquiries related to employment and job applications should be directed to UDC Office of Talent Management at (202) 274-5380.

The University of the District of Columbia is an Equal Opportunity/Affirmative Action institution. Minorities, women, veterans and persons with disabilities are encouraged to apply. For a full version of the University's EO Policy Statement, please visit: http://www.udc.edu/equal opportunity/.

CONTACT

4200 Connecticut Ave. NW
Washington, DC 20008

Phone: 202-274-5000 Public Safety: 202-274-5050

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