Operations Associate Jobs in Hamilton, ON (NOW HIRING)

About MealSuite 
MealSuite builds end-to-end foodservice technology for healthcare and senior living organizations. Our mission is to help care teams deliver better dining experiences with less effort. We're a fast-growing team working on meaningful problems that directly impact patient and resident care. 

About the Role 
We're looking for an Operations Excellence Co-Op Student to join our Operations team, supporting our Project Management Office (PMO). This is a project coordination and operations support role embedded in Operations and the PMO, reporting to the VP, Operations and working closely with the PMO team. You will help us make progress on a few key operational priorities as we scale by supporting our Project Managers and partner teams, rather than owning delivery or accountability for their work. This co-op position runs for the September 2026 - December 2026 co-op term. 

What You'll Do 

• Provide project coordination and PMO support, including data gathering, status tracking, and documentation that helps our Project Managers move work forward 

• Support teams in setting up and rolling out a centralized process repository and templates, helping standardize structure and capture workflows where teams are ready, with each team retaining ownership of its own processes and diagrams 

• Partner with Business Intelligence to support existing reporting initiatives through light analysis, data preparation, and help operationalizing dashboards 

• Provide targeted support to a defined process improvement and continuous improvement pilot, including mapping current state processes and identifying inefficiencies within a scoped project 

• Support one or two defined AI use cases, such as documentation support or reporting efficiency, to deliver tangible outcomes 

You'll Also Work on the Following Projects: 

• Support the setup and rollout of a centralized Operations process repository and SOP templates, driving initial capture where teams are ready while ownership stays within each function (approximately 6 weeks to complete) 

• Map current state processes within a defined pilot area and identify inefficiencies and improvement opportunities (scoped project) 

• Partner with Business Intelligence to support and help operationalize existing dashboards and standard metrics reporting (ongoing support, light analysis and data preparation) 

• Support one or two defined AI use cases, such as documentation support or reporting efficiency, with clear, measurable outcomes (defined scope) 

What You Bring 

• Current enrollment in a post-secondary program with a Canadian institution in Business, Operations Management, Industrial Engineering, Project Management, Health Administration, Data Analytics, or related field 

• Basic understanding of AI tools and workflow automation platforms 

• Understanding of process mapping and workflow documentation 

• Experience with digital productivity tools (Microsoft 365, Google Workspace, or similar) 

• Meticulous attention to accuracy and an analytical mindset with strong problem-solving skills 

• Knowledge of project management methodology, tools, and quality management principles (Lean, Continuous Improvement, Six Sigma, Quality Management, etc.) considered an asset 

• Clear and concise communication skills with the ability to convey ideas effectively in both written and verbal form 

• Active listening skills, demonstrating attention to stakeholder needs, the ability to ask clarifying questions, and confirm understanding before acting 

• The ability to build relationships across different business functions and show a team-oriented attitude 

• Proactive communication and willingness to flag issues early, provide regular progress updates, and the confidence to escalate blockers without prompting 

• Ability to thrive in a collaborative, fast-moving environment 

Compensation: $21.67 - $31.53 CAD per hour (as determined by work term) 

This role requires working onsite in our Cambridge office (96 Grand Ave S Unit 101, Cambridge, ON N1S 2L9) two days per week. 

Why You'll Love Working Here 

• Hybrid flexibility-we value the collaboration, mentorship and learning that come from physically working next to one another, as well as the benefits that remote work can offer. 

• Work-life balance-this is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing. 

• Opportunities for career development and advancement-we support our employees in pursuing and achieving their professional goals. 

• Purposeful work with a positive community impact-more than 90% of our North American employees agree that the company's purpose aligns with their personal values. Learn more about our values atmealsuite.com/careers. 

We want to ensure that everyqualified individual has an equal opportunity to work with us.If you require accommodationtoour application process,please contactaccommodations@mealsuite.com.

MealSuite uses AI-assisted tools during parts of the hiring process, including screening and workflow automation. All final hiring decisions are made by people. 

This is a current vacancy, and we are actively hiring for this position.