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Operations Analytics Jobs in Pennsylvania (NOW HIRING)

Berkadia

Operations Analyst - Innovation

Ambler, PA · Hybrid

Bachelor's degree or equivalent experience. * 3+ years' experience in business analytics, program operations, reporting, or adjacent roles (or equivalent capability). * Proficiency with data ...

Wolters Kluwer

Sales Operations Analyst

York, PA · On-site

$63K - $108K/yr

About the Opportunity We are building a Revenue Operations function from the ground up inside our ... Territory & Quota Analytics * Support territory design and account segmentation with a data-driven ...

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Operations Analytics information

What is the difference between Operations Analytics vs Data Analyst?

AspectOperations AnalyticsData Analyst
Required CredentialsBachelor's in Business, Analytics, or related fields; often certifications in analytics toolsBachelor's in Statistics, Mathematics, or related fields; certifications in data tools beneficial
Work EnvironmentBusiness operations, supply chain, manufacturing settingsOffice environments, data-focused teams across industries
Employer & Industry UsageManufacturing, logistics, retail, healthcareFinance, marketing, technology, healthcare
Common Search & ComparisonFocuses on optimizing operations through data-driven insightsAnalyzes data to identify trends and support decision-making

Operations Analytics and Data Analysts both work with data, but Operations Analytics specializes in improving business processes and operational efficiency, often within specific industries like manufacturing or logistics. Data Analysts have a broader focus on analyzing data sets across various functions. Understanding these differences helps in choosing the right career path or job role.

Are operations analysts in high demand?

Operations analysts are in high demand across various industries due to their role in improving efficiency, reducing costs, and supporting data-driven decision-making. Employers seek candidates with skills in data analysis, proficiency in tools like Excel and SQL, and the ability to interpret complex data sets, making this a growing field with strong job prospects.

How much do operations analysts get paid?

Operations analysts typically earn a median annual salary of around $65,000 to $75,000, depending on experience, location, and industry. Entry-level positions may start lower, while experienced analysts with specialized skills or certifications can earn over $90,000 annually.

What does an operations analyst do?

An operations analyst evaluates and improves business processes by analyzing data, identifying inefficiencies, and recommending solutions. They often use tools like Excel, SQL, or data visualization software and work closely with management to optimize operational performance. Strong analytical skills and attention to detail are essential for this role.

What are the most commonly searched types of Operations Analytics jobs in Pennsylvania?

The most popular types of Operations Analytics jobs in Pennsylvania are:

What are popular job titles related to Operations Analytics jobs in Pennsylvania?

For Operations Analytics jobs in Pennsylvania, the most frequently searched job titles are:

What job categories do people searching Operations Analytics jobs in Pennsylvania look for?

The top searched job categories for Operations Analytics jobs in Pennsylvania are:

What cities in Pennsylvania are hiring for Operations Analytics jobs?

Cities in Pennsylvania with the most Operations Analytics job openings:

Operations Analytics jobs near you
Infographic showing various Operations Analytics job openings in Pennsylvania as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Service Operations Analyst

Lutron Electronics Co., Inc

Center Valley, PA • On-site

Full-time

Re-posted 12 days ago

Lutron Electronics rating

8.2

Company rating: 8.2 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

45th of 159 rated electronics manufacturers

Job description

Overview

Lutron has an immediate opening for a Service Operations Analyst to support our Service Organization at the Annex office location in Center Valley, PA. This role will provide leadership with actionable, data-backed insights to improve organizational performance (customer experience and service effectiveness). This role focuses on removing customer friction, improving service quality, and enabling customer self-service by operationalizing analytics into quality improvement projects and intuitive self-service initiatives. This is a newly created position designed to support growth and elevate service delivery.


Responsibilities
  • Deliver actionable, data-driven insights to leadership to enhance service performance and decision-making.
  • Analyze customer interactions, sentiment, and behavior to identify friction points and unmet needs.
  • Prioritize improvement initiatives based on customer sentiment and business impact.
  • Identify and analyze frequent customer support needs and trends to inform service strategies.
  • Translate analytics into operational improvements, including quality initiatives and self-service solutions.
  • Analyze cost-of-service data to identify opportunities for efficiency and quality improvements.
  • Partner closely with Service Technology and Data Science teams to build and leverage data infrastructure.
  • Support initiatives that make it easier for customers to find answers and resolve issues efficiently reducing unnecessary contacts as a result of improved clarity and experience.
  • Present insights and recommendations clearly to stakeholders at various levels.

Qualifications
  • Bachelors degree required.
  • Minimum cumulative 3.00 GPA required.
  • Minimum 5 years work experience in service operations, customer support required. analytics/business insights, or a related field required.
  • Demonstrated experience with tools like Power BI, advanced Excel, etc. required.
  • Proven skill in leveraging customer sentiment analysis and cost-of-service modeling to prioritize initiatives based on business impact, effort, and customer experience preferred.

Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent.  Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at www.lutron.com.

Lutron Electronics is an Equal Opportunity – Affirmative Action – Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics

#LEC1

#LI-TJ1

Qualifications:
  • Bachelors degree required.
  • Minimum cumulative 3.00 GPA required.
  • Minimum 5 years work experience in service operations, customer support required. analytics/business insights, or a related field required.
  • Demonstrated experience with tools like Power BI, advanced Excel, etc. required.
  • Proven skill in leveraging customer sentiment analysis and cost-of-service modeling to prioritize initiatives based on business impact, effort, and customer experience preferred.

Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent.  Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at www.lutron.com.

Lutron Electronics is an Equal Opportunity – Affirmative Action – Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics

#LEC1

#LI-TJ1

Education:UNAVAILABLEEmployment Type: FULL_TIME

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