Operations Analytics Manager Jobs in Lake Bluff, IL

Chicago, Illinois

Full time

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S., supporting over 23,000 healthcare professionals and team members at more than 1,150 locations across 48 states. Our five supported healthcare practices operate under the brands Aspen Dental, ClearChoice, WellNow, Chapter Aesthetic Studio, and Lovet. We're committed to enabling healthcare professionals to focus on patient care while we handle the business operations that support them.

As part of our continued investment in data-driven innovation, we are looking for anAnalytics Manager to join our growing team. In this high-impact role, you will oversee data analytics operations for the Lovet veterinary health care brand, driving data-driven decision making, and providing actionable insights to various stakeholders within the organization. Serve as a core member of a cross-functional data team, working with colleagues across data engineering, operations, finance, marketing, and strategy.

Key Responsibilities

• KPI development:
  • Co-create the ongoing data and analytics roadmap (which metrics are needed, source systems to incorporate, prioritization, etc.)
  • Lead weekly cross-functional meetings to align stakeholders on short, medium, and long-term priorities.
  • Define the business logic necessary to transform raw source data into meaningful KPIs for the business. Partner with data engineering to ensure proper implementation.
  • Ensure data accuracy, integrity, and security in all analytics processes and outputs.
  • Collaborate with colleagues across other TAG brands to understand best practices and points of similarity and difference vs the veterinary health care brand.
  • Be the subject matter expert on all aspects of our KPIs.

• Business Intelligence & Analytics:
  • Serve as Tableau Server Admin for the veterinary health care brand and manage entire Tableau environment.
  • Utilize BigQuery/SQL to extract, transform, manipulate, and analyze large datasets from multiple sources. Google Cloud Platform will be used extensively.
  • Create, manage, and optimize advanced Tableau dashboards and reports to provide visual insights and track key performance indicators (KPIs).
  • Collaborate with cross-functional teams to identify business requirements and translate them into data-driven solutions.
  • Innovate on ways to deliver the right information to the right people, at the right time, through the right channel.
  • Organize analytics outputs in logical ways to drive high usage throughout all levels of the organization.
  • Conduct in-depth data analysis to uncover trends, patterns, and actionable insights that drive business growth, including recurring and ad-hoc projects.
  • Continuously evaluate and improve existing analytics processes, tools, and methodologies.
  • Utilize Excel to deliver data to business users.
• General:
  • Educate the organization on all aspects of data and analytics.
  • Present findings and recommendations to senior management and other stakeholders in a clear and compelling manner.
  • Stay up-to-date with the latest industry trends, best practices, and technologies in data analytics and business intelligence.
  • Lead analytics trainings for corporate and hospital-based employees.
  • May work nights/weekends as required.

Travel Requirements:

Travel to Phoenix, AZ, and/or Grand Rapids, MI, two (2) to four (4) weeks per
year to visit Lovet brand hospitals to observe practices and outline requirements

Qualifications

Experience:

Seven (7) years of professional experience in data engineering and/or data analytics roles, creating KPIs, curating high-quality datasets, and building compelling data visualizations that lead to business insight and action.

Experience must include:

• 7 years leading cross-functional projects on business intelligence and analytics projects
• 7 years using GCP and BigQuery, including schema design, cost optimization, and large-scale dataset processing
• 7 years using SQL to manipulate and analyze data
• 7 years building advanced data visualizations using Tableau creating dashboards that excel in flexibility and performance
• 7 years of Tableau Server administration, leading the maintenance and security of Tableau environment
• 7 years implementing robust quality control approaches to ensure output meets accuracy standards
• 7 years defining and implementing data governance practices and documenting data definitions and standards

Education:

• Master's degree (or foreign equivalent) in Data Analytics, Statistics, Computer Science, Information Systems, Computer or Electrical Engineering, or a related field.

Other Special Requirements:

• Demonstrated expertise in writing complex queries, utilizing complex joins, CTEs, aggregation functions, window functions, and optimizing performance
• Demonstrated proficiency creating ETL processes and pipelines in GCP
• Demonstrated proficiency managing multiple analytics projects simultaneously with minimal supervision
• Demonstrated proficiency interacting with non-technical business leaders, knowing the right level of details to provide in different situations

*This role is onsite at least 3 days/week in our Chicago office (Fulton Market District)

• A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match
• Salary: $164,512.50/year