Operations Analyst Jobs in Portland, ME (NOW HIRING)

We are seeking an Enterprise Business Analyst to join our Enterprise Project Management Office to contribute to organization-wide initiatives that improve efficiency, strengthen operational alignment, and support strategic growth. This role partners closely with business units, project managers, technical teams, and executive leadership to lead business analysis functions across major enterprise projects-including software selection and implementation, process improvement initiatives, and other cross-functional programs.

This role will ideally be based in our Portland, Maine headquarters, or one of our other New England regional offices. This role reports directly to the Director of Enterprise Project Management.

• Lead business analysis activities across large, cross-functional initiatives and enterprise transformation programs.
• Facilitate stakeholder interviews, workshops, and discovery sessions to define business needs and gather detailed requirements.
• Document business, functional, and technical requirements using the appropriate methodology (user stories, acceptance criteria, business requirements documents, functional requirements documents, traceability matrices, etc.).
• Analyze current-state processes, workflows, and data structures; develop future-state designs that improve efficiency, clarity, and standardization.
• Support software selection efforts including RFP/RFI development, vendor evaluations, scoring, and fit-gap analysis.
• Support backlog refinement, sprint planning, design reviews, and solution delivery.
• Participate in agile ceremonies (standups, reviews, retrospectives) and waterfall stage-gate activities (requirements signoff, design walkthroughs, test planning).
• Develop and maintain process maps, data flows, decision models, and documentation that align with enterprise standards.
• Support testing activities including UAT planning, test case development, defect triage, and validation of requirements.
• Assist with change management deliverables including training content, communications, SOPs, and go-live readiness activities.
• Collaborate with cross-functional teams to ensure alignment, manage risks, and provide clear, concise communication throughout the project lifecycle.

• Bachelor's degree or equivalent experience.
• 5+ years of business analysis experience in both agile and waterfall environments, with 2+ years working on enterprise-level or cross-functional initiatives.
• Experience with software selection processes and enterprise software implementations (ERP, CRM, HCM, workflow platforms, or similar).
• Strong understanding of business process mapping, optimization, requirements gathering, and data analysis techniques.
• Experience in backlog refinement, user story creation and acceptance criteria, iterative requirements development, and agile ceremonies.
• Proficiency with BA tools (e.g., Visio, Lucidchart, Jira, Confluence, Azure DevOps, MS Office/365, Smartsheet).

Preferred:

• Experience in a PMO, enterprise technology environment, or large-scale transformation program.
• Experience in Professional Services delivery, Consulting, or Assurance, Tax, Audit, and Advisory environment.
• Knowledge of Lean/Six Sigma, ITIL, BABOK, Agile Extension to the BABOK, or related frameworks.
• Professional certifications (e.g., CBAP, CCBA, PBA, AAC, CSPO, ICP, ACP, SAFE POPM) are a plus.
• Experience supporting change management and organizational readiness activities.
• Experience operating in highly regulated and secure environments, ensuring compliance with industry standards and regulations.

The base salary range targeted for this role is $85,000-$100,000. This salary range represents BerryDunn's good faith and reasonable estimate of the range of possible compensation at the time of posting. If an applicant possesses experience, education, or other qualifications more than the minimum requirements for this posting, that applicant is encouraged to apply, and a final salary range may then be based on those additional qualifications; compensation decisions are dependent on the facts and circumstances of each case. The salary of the finalist selected for this role will be based on a variety of factors, including but not limited to years of experience, depth of experience, seniority, merit, education, training, amount of travel, and other relevant business considerations.

Our people are what make BerryDunn special, and in return we strive to support our employees and help them thrive. Eligible employees have access to benefits that go beyond what's expected to support their physical, mental, career, social, and financial well-being. Visit our website for a complete list of benefits and a look into our culture: Experience BerryDunn.

We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process or perform essential job functions. Please contact careers@berrydunn.com to request an accommodation.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

About BerryDunn

BerryDunn is the brand name under which Berry, Dunn, McNeil & Parker, LLC and BDMP Assurance, LLP, independently owned entities, provide services. Since 1974, BerryDunn has helped businesses, nonprofits, and government agencies throughout the US and its territories solve their greatest challenges. The firm's tax, advisory, and consulting services are provided by Berry, Dunn, McNeil & Parker, LLC, and its attest services are provided by BDMP Assurance, LLP, a licensed CPA firm. 

BerryDunn is a client-centered, people-first professional services firm with a mission to empower the meaningful growth of our people, clients, and communities. The firm has been recognized for its efforts in creating a diverse and inclusive workplace culture, and for its focus on learning, development, and well-being. Learn more at berrydunn.com.