Operational Risk Manager Jobs in Wilmington, NC (NOW HIRING)

Location : Skyline Center, 929 N. Front Street, NC
Job Type: Full Time-Regular
Job Number: FY26-00162A
Department: Safety and Risk
Opening Date: 07/15/2026
Closing Date: 8/9/2026 12:00 AM Eastern
Post-Offer Required Pre-Employment Screenings: Driving History Check
Criminal History Check
Education Verification
Drug Screen
Approved Hiring Salary/Range: $72,210.32 - $92,068.34
Full Salary Range: $72,210.32 - $111,926.10
Working Hours: Monday through Friday 8 AM - 5 PM. Must be available to respond during emergencies or other events.
The City of Wilmington is an Equal Opportunity Employer.
Position Description
One City. Access for All. Lasting Impact.
Play a vital role in ensuring our city is accessible, inclusive, and compliant at every level.
Under the supervision of the Safety & Risk Management Director, lead City compliance with the Americans with Disabilities Act (ADA), Sections 504 and 508 of the Rehabilitation Act of 1973, and all other applicable municipal, county, state, and federal disability nondiscrimination requirements, including subsequent amendments.
This position identifies accessibility barriers, documents deficiencies, prepares detailed inspection reports, and recommends corrective actions to ensure safe, accessible environments for individuals with disabilities both internal and external to city operations. This position will also coordinate with City departments to identify, track, and implement barrier-removal improvements at City facilities and within the public right-of-way (ROW), and supports departmental efforts to improve programmatic and technological accessibility in accordance with ADA requirements. In this role you will develop ADA training and educate City employees regarding applicable laws, standards, codes, and guidelines, as well as assist with maintaining the Emergency Operations Plan (EOP), mitigation activities, and disaster recovery operations, and may support other organizational safety initiatives as needed.
This position is also responsible for filing claims, handling safety concerns and requests for ADA concerns within city limits and all city owned facilities. Working closely with this team, you will elevate the safety, inclusion, accountability and collaboration within this department and the city as a whole.
If you're passionate about accessibility, collaboration, and making a measurable difference, this is your opportunity to help create a more inclusive community-for everyone.
Typical Tasks
What You'll Do

• Performs research, analysis, and administrative studies related to departmental and citywide ADA projects, including policy development, organizational improvement, and feasibility analyses; interviews personnel, gathers information, evaluates problem areas, and develops recommendations; and summarizes and presents findings to managers, elected officials, and the public.
• Serves as the City's lead for ADA matters, acting as ADA compliance manager and project Specialist for the design, implementation, and modification of new or existing business systems; develops work plans, timelines, and resource allocations; monitors progress to ensure objectives of the City's ADA Transition Plan are met; and presents information to internal and external groups.
• Develops, coordinates, and delivers ADA training and education programs for City employees and the public; prepares training materials, user manuals, and outreach materials; and ensures training activities align with applicable laws, standards, and regulations.
• Evaluates the effectiveness of ADA policies, programs, and initiatives within the Safety & Risk Management Department; tracks annual progress on ADA improvements; and prepares required reports in compliance with ADA regulations.
• Develops and maintains a centralized system for receiving, tracking, and resolving customer service requests related to barrier removal and works closely with processing claims filed by employees and citizens related to Workers Compensation and property damage.
• In coordination with other departments, develops, reviews, and updates policies and procedures to ensure ADA compliance.
• Ensures appropriate processes are in place to provide prompt and equitable resolution of ADA-related inquiries and complaints from City employees and the public; coordinates with Risk Management Director and Human Resources staff on employee accommodation requests and interactive processes; responds to requests for assistance and code-violation complaints; and investigates complaints and violations related to the position with guidance from the Risk Management Director.
• Represents the City at meetings with governmental agencies and access-interest groups, including ADA advisory committees or boards while representing the Safety & Risk Management Department.
• Collaborates with departments to ensure digital and printed materials are developed in compliance with ADA requirements.
• Assists with organizational safety and risk-management needs and supports Emergency Operations Center activations and disaster-recovery activities, including by not limited to: Emergency Operation Center (EOC) set up, monitoring, and demobilization, post disaster reporting, and claims management often during weekends and holidays.
• Performs other duties of a similar nature or level.

Qualifications
Education & Experience

• Bachelor's degree in public administration, business administration, urban planning, risk management, safety, claims processing, law, public policy, emergency management, or a closely related field
• Five (5) years of progressively responsible professional experience in ADA compliance, accessibility planning, human resources compliance, public administration, safety & risk management, or a related field, including experience interpreting and applying federal and state disability laws.
• An equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities may be considered.
• Experience coordinating ADA programs, managing compliance initiatives, conducting investigations, or overseeing accessibility improvements in a public sector environment is highly desirable.

Certifications:

• Certification as an ADA Specialist, Certified Access Specialist (CASp), Manager of Environmental Safety and Health (MESH), Associate Safety Professional (ASP), Risk Management Professional (RMP), or a related credential is desirable but not required.

Other Requirements:

• Valid US Driver's License with an acceptable driving record

Knowledge of:

• Federal, state, and municipal laws, codes, ordinances, regulations, and procedures related to disability nondiscrimination, including the Americans with Disabilities Act (ADA) Titles I, II, and III, and Sections 504 and 508 of the Rehabilitation Act.
• Regulatory requirements for public and private facilities, public rights-of-way, program access, communication alternatives, digital accessibility, and barrier-free access to City programs and services, risk management to include legal duty in reference to claims.
• Public Right-of-Way Accessibility Guidelines (PROWAG) and related accessibility standards, Manual of Uniform Traffic Control devices (MUTCF).
• Principles and practices of public administration and municipal government operations.
• Project management principles and methods.
• Investigation and complaint resolution procedures in safety, claims adjustment, as well as ADA.
• Personal computers and related software applications used for word processing, spreadsheets, databases, presentations, and tracking systems.

Skills and Abilities:

• Interpret and apply complex laws, regulations, codes, and technical standards.
• Conduct research, analysis, and program evaluations; develop practical recommendations and implement solutions.
• Communicate clearly, concisely, and tactfully, both orally and in writing, including making effective presentations to management, elected officials, employees, and the public.
• Establish and maintain effective working relationships with employees, public officials, outside agencies, advocacy groups, and the general public.
• Work independently with minimal supervision while also functioning effectively as part of a team.
• Exercise initiative and sound judgment in developing proactive and innovative programs.
• Manage multiple projects, priorities, and deadlines.
• Provide responsive and professional customer service.
• Handle sensitive and confidential matters with discretion, particularly in accommodation and complaint processes.
• Comply with and actively promote safe work practices.
• Navigate controversial or sensitive issues with professionalism and strong interpersonal awareness.

Supplemental Information
PHYSICAL DEMANDS:
Office Work: Primarily sedentary, involving prolonged sitting, computer use, telephone and office equipment operation, and standard office tasks. Requires visual acuity, hearing, and manual dexterity for reviewing documents, analyzing data, and completing administrative responsibilities.
Field Work: May require standing, walking, stooping, kneeling, crouching, reaching, pushing, pulling, and lifting or carrying objects up to 10 pounds occasionally. Employees may encounter uneven terrain, traffic and outdoor weather conditions and must use appropriate personal protective equipment.
General Requirements: The position involves occasional travel to meetings, events, or weather-related response. Often handles multiple tasks in a fast-paced environment and maintains situational awareness. All work is performed in compliance with applicable State and Federal OSHA regulations, including hazard communication, personal protective equipment, and slip, trip, and fall prevention.
WORKING CONDITIONS:
Work is primarily performed in an office environment, with frequent use of standard office equipment and computers. The position requires occasional travel to City facilities, construction sites, and public rights-of-way to assess accessibility, monitor compliance, and conduct inspections. The incumbent may be exposed to outdoor weather conditions, construction environments, and varying levels of accessibility challenges, and may be required to walk, stand, or navigate uneven surfaces for extended periods.
The position may require evening or weekend work to attend meetings, public hearings, or training sessions, and occasional lifting or carrying of materials. The incumbent must handle sensitive and confidential information related to disability accommodations and accessibility complaints, communicate effectively with employees, management, elected officials, and the public, and may participate in emergency operations and disaster-recovery activities as assigned.
Our Core Values:
INCLUSION | COLLABORATION | CREATIVITY | ACCOUNTABILITY
Our Mission Statement: Through forward-thinking policies and responsible stewardship, we are creating a better city every day with excellent core services and quality of life for all.
What we offer:
The City of Wilmington believes that employees are one of our most important resources. We offer an excellent salary and competitive benefits package to serve the needs of our employees and their families. Our benefits package includes:

• Comprehensive medical, dental, and vision insurance + many other insurance options
• Excellent retirement benefits, including a city provided 4.5% contribution each pay period into a 401(k) account and automatic enrollment into the North Carolina Local Government Employees' Retirement System
• Employer-paid health & wellness clinic
• Free on-site city gym access
• Paid sick and vacation leave + 13 paid holidays per year
• 6-weeks paid parental leave
• Paid volunteer & blood donation leave to give back to our community
• Flex schedule and telework availability, depending on your position
• Professional development trainings & leadership initiatives
• Tuition assistance benefits

Applicant Status Updates: After the closing date for this position, applications will be screened by Human Resources. Applicants who meet the minimum and/or preferred qualifications will be referred over to the hiring department. All updates regarding an application can be viewed through your applicant portal.
Health Benefits are offered to employees working at least 30 hours per week.
Health Insurance - The City offers two options for health coverage: a standard PPO plan and a High Deductible Health Plan with an associated Health Savings Account. Coverage becomes effective the first day of the month following hire for employees and their eligible dependents. Both you and the City contribute to the overall cost of coverage.
Dental Insurance - Coverage becomes effective the first day of the month following hire. Employees, their spouse and dependent children are eligible for coverage.
Life Insurance - The city pays to provide coverage valued at one times your annual salary. Supplemental insurance is available for employees to purchase. Optional coverage for dependents is also available for purchase.
Retirement:
- NC Local Government Retirement System -All benefits eligible employees make a mandatory 6% contribution every pay period.
- Deferred Compensation - The city contributes an amount equal to 4.5% of the annual salary to a 401(k) plan regardless of employee contribution. Employees may choose to contribute additional money to the 401(k) or 457 deferred compensation plans, without a mat