Operational Risk Manager Jobs in Springfield, MA

Position Summary

The Operational Risk Advisor will serve as an individual contributor and a key secondline risk function partner responsible for assessing and advising on the impact of organizational, process, system, and vendor changes to the Client Service & Operations (CS&O) SOC 1 and SOX control environment. This role focuses on proactive change risk assessment, control impact analysis, and governance support to ensure changes are implemented in a controlled, compliant, and auditready manner.

The Advisor partners closely with business, technology, and project teams to evaluate proposed initiatives, identify control implications, and ensure required control updates or mitigations are identified, documented, and tracked through established governance channels. This role plays a critical function in preserving control design and operating effectiveness amid change and strengthening risk transparency across CS&O.

Key Responsibilities

• Assess organizational, process, system, vendor, and initiativerelated changes for impacts to SOC 1 and SOX control design and operating effectiveness.
• Serve as a secondline operational risk advisor to business, IT, and project teams, providing guidance on control implications of proposed and approved changes.
• Lead formal change risk and control impact assessments; document required control updates, new controls, mitigating actions, or compensating controls.
• Coordinate updates to control narratives, Risk & Control Matrices (RACMs), ownership assignments, and evidence expectations resulting from approved changes.
• Partner with control owners to ensure control updates are practical, sustainable, and aligned with risk severity and audit expectations.
• Ensure changerelated risks, decisions, and approvals are captured, tracked, and reported through established risk and governance forums.
• Identify and escalate potential control degradation, design gaps, or operating effectiveness concerns arising from changes.
• Support audit readiness by maintaining clear documentation, traceability, and rationale for control decisions associated with change activity.
• Collaborate with Technology, Controls, and Audit partners to ensure consistent application of change risk standards and methodologies.
• Contribute to reporting and dashboards related to change volume, control impact themes, and residual risk trends.

Qualifications

• High School Diploma or GED required. Bachelor's degree in Accounting, Business, Risk Management, or a related field.
• Certifications preferred (not required): CIA, CPA, CISA, CRISC, or similar risk credentials.
• 4+ years of experience in operational risk, controls, audit, compliance, or governance roles.
• Handson experience supporting SOC 1 and/or SOX control environments.
• Demonstrated experience assessing change impacts to controls, processes, or systems.
• Strong documentation skills, including RACMs, control narratives, and risk assessments.
• Ability to partner effectively with project teams, business leaders, and technology stakeholders.
• Excellent written and verbal communication skills, with the ability to influence without authority.

Candidates who reside within 50 miles of the following locations may be asked to work in person on a hybrid schedule (three days per week): Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, or Scottsdale, AZ.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an annual salary of 96,400 - 160,600 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.