Operational Risk Manager Jobs in Springfield, MA

Being a Country Bank team member has a lot of perks!  Our competitive total compensation package and comprehensive benefit package include:

• Medical, dental and vision insurance, a 401(k) Plan with a generous employer contribution plus match;
• Income protection benefits;
• Educational assistance and tuition reimbursement benefits;
• Hybrid work and flexible scheduling options;
• Generous total paid time off, and more

Country Bank is a growing mutual community bank with locations in Hampden, Hampshire and Worcester counties. We are Made to Make a Difference in the lives of our customers, our communities, and for our team members every day since 1850. It is our people that drive our success and create our inclusive and engaging culture. We’re excited to meet you to discuss our career opportunities and how you can make a difference as a part of our growing Corporate Risk team!

About the Job:

Under the guidance of the VP, Risk Management, the Enterprise Risk Officer supports the development, administration, and ongoing execution of the Bank’s Enterprise Risk Management program. The position is responsible for day-to-day oversight of assigned risk management activities and serves as a key partner to business lines in identifying, assessing, monitoring, and mitigating risk. The Enterprise Risk Officer coordinates enterprise risk assessments, operational risk management, risk reporting, issue remediation, emerging risk monitoring, and other risk management activities. The position provides independent second line oversight.

The hiring range for this position is $80,000 to $95,000; Starting pay determined based on candidate’s qualifications and experience.

This position is Full Time, 40 hours weekly.

Essential Duties and Responsibilities (Other duties May be Assigned):

Supports the implementation, enhancement, and ongoing maintenance of the Bank’s Enterprise Risk Management (ERM) framework by coordinating enterprise-wide risk assessments and maintaining the risk taxonomy and assessment methodology. Monitors risk exposures against established risk appetite and tolerance levels, identifies emerging and interconnected risks, escalates significant risk issues, and maintains documentation supporting the Bank’s risk governance framework. Partners with business lines to promote effective risk management practices and support enterprise risk reporting for management and the Board.

Manages the day-to-day operational risk management program by coordinating operational risk assessments, monitoring operational incidents, losses, near misses, recurring issues and develops and maintains Key Risk Indicators (KRIs). Identifies trends and control weaknesses, partners with business lines to determine root causes and implement corrective actions, and monitors remediation efforts to ensure timely resolution while escalating overdue or ineffective actions to management.

Monitors internal and external developments to identify new and evolving risks that could impact the Bank and coordinates periodic emerging risk discussions with business lines. Maintains the emerging risk inventory and tracking process, researches potential business impacts, supports the development of risk assessment and management responses, escalates significant emerging risks, and assists in preparing emerging risk reporting for management and the Board.

Prepares recurring risk reporting and analytics for management by maintaining risk dashboards and monitoring Key Risk Indicators (KRIs), risk appetite metrics, operational incidents, open issues, and remediation activities. Analyzes risk trends, identifies significant changes and root causes, and develops actionable reporting that highlights risk implications and management responses. Maintains risk issue and corrective action inventory, tracks regulatory, audit, and risk management issues, monitors remediation plans and milestones, validates the effectiveness of remediation efforts, escalates overdue or high-risk issues, and provides ongoing status reporting to management.

Supports risk oversight of the business continuity and operational resilience programs by reviewing business continuity policies, documents, testing, tracking identified gaps and remediation activities, monitoring risks associated with critical business processes, systems, third-party vendors, and operational dependencies. Assist in evaluating the Bank’s ability to withstand, respond to, and recover from operational disruptions.

Oversees the Bank’s enterprise policy governance program by coordinating the development, review, approval, and maintenance of all Bank policies to ensure they remain current, consistent with the Bank’s risk profile, and aligned with regulatory requirements and industry best practices. Maintains policy governance documentation and tracking and coordinates the implementation of policy changes resulting from regulatory guidance, examination findings, audit recommendations, and internal risk assessments.

Supports management during regulatory examination and independent audits by coordinating information requests. Tracks regulatory findings through remediation and maintains documentation demonstrating effective risk oversight and governance.

Promotes a strong risk culture throughout the Bank by fostering risk management responsibilities, coordinating risk management training and education, and building collaborative relationships with business lines. Provides risk guidance while maintaining second line independence, encourages timely identification and escalation of emerging issues. Fosters a collaborative approach to risk management by supporting business lines in managing their risks while providing independent oversight, guidance, and effective challenge.

Knowledge and Skills

Education and Work Experience