Operational Risk Manager Jobs in Hartford, CT (NOW HIRING)

Together we fight for everyone's opportunity for a better financial future.
We will do this together - with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone's access to opportunities. The status quo is not good enough ... we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.
Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with - and those we acquire throughout our lives - are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.
Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage - Apply Now
AVP, Enterprise Database Platforms & Operations
The AVP, Enterprise Database Platforms & Operations is a senior technology leadership role responsible for the end-to-end strategy, architecture, engineering, operations, and product lifecycle management of Voya's enterprise database platforms.
This role is accountable for delivering highly available, resilient, and scalable database platforms that directly support mission-critical business applications and client-facing services.
This leader will drive platform reliability, resiliency, security, automation, AIOps adoption, cloud transformation, and cost optimization across a diverse portfolio of database technologies.
Success in this role will be measured by platform stability (uptime and SLAs), modernization progress, automation maturity, and reduction of operational risk and cost.
This role requires a strong technical and people leader with proven experience building Infrastructure-as-Code (IaC), CI/CD and Database-as-Code platforms, implementing automation and AIOps, leading on-prem to cloud migrations (Azure), and operating platforms through robust ITSM, governance, and product-centric operating models.
Why This Role Matters
This role ensures Voya's database platforms operate as strategic, resilient, and cost-effective products. It is critical to enabling cloud transformation, reducing operational risk, and ensuring consistent performance for customer-facing and internal business applications.
Responsibilities
Enterprise Database Strategy & Architecture

• Define and own the enterprise database platform strategy across relational, NoSQL, in-memory, engineered systems, and cloud-native platforms
• Translate business and application needs into standardized, scalable database platform capabilities
• Establish reference architectures, standards, patterns, and multi-year roadmaps aligned to business, security, and regulatory requirements

Provide architectural leadership across:

• Oracle, SQL Server, DB2 UDB, Sybase ASE
• PostgreSQL, MySQL
• MongoDB, Redis
• Oracle Exadata / Exadata Cloud@Customer (ExaCC)
• Oracle ZDLRA and Oracle Enterprise Manager (OEM)
• Azure database platforms (IaaS, PaaS, and managed services)
• Drive capacity planning, performance engineering, scalability, and resiliency design across on-prem and Azure environments

Database Engineering, Automation & AIOps

• Lead enterprise adoption of automation-first and self-service database platforms
• Stand up standardized, repeatable database provisioning and configuration pipelines to reduce manual intervention
• Build and govern Infrastructure-as-Code (IaC) and CI/CD pipelines for Database-as-Code
• Enable automated provisioning, configuration, schema versioning, and standardized builds
• Advance AIOps capabilities for predictive insights and proactive incident detection
• Drive measurable reduction in incident volume and MTTR through automation and observability integration
• Integrate automation and AIOps with observability and ITSM workflows

Cloud, Hybrid & Migration Leadership

• Lead large-scale database migrations from on-premises to Azure and hybrid cloud platforms in partnership with key stakeholders
• Define migration strategies including re-hosting, re-platforming, modernization, and consolidation
• Prioritize and sequence migration initiatives based on business impact, risk, and cost optimization opportunities
• Optimize cloud platforms for availability, security, scalability, and cost efficiency
• Establish cloud operational, resiliency, and security standards

Operations, ITSM & Platform Reliability

• Own 24x7 production operations with strict SLAs
• Ensure clear ownership models, escalation paths, and accountability across global support teams
• Ensure adherence to ITSM processes including incident, problem, and change management
• Govern CI/CD-driven change and release processes
• Lead post-incident reviews and systemic issue remediation
• Drive a proactive reliability model rather than reactive support

Business Continuity, Resiliency & Cyber Recovery

• Ensure platforms meet RTO/RPO and resiliency standards
• Define cyber-recovery and ransomware readiness strategies in partnership with the Business Resiliency office
• Implement immutable backups, clean-room recovery, and scenario testing
• Continuously validate recovery readiness through testing and measurable outcomes

Product Lifecycle & Platform Management

• Manage platform lifecycle from ideation through retirement
• Drive refresh, upgrades, standardization, and technical debt reduction
• Rationalize platforms and reduce unnecessary technology sprawl where possible
• Align platform roadmaps with modernization and cloud initiatives

Metrics, KPIs & Executive Reporting

• Establish platform health, reliability, cost, and automation metrics
• Provide executive dashboards for availability, utilization, cost, and efficiency
• Regularly communicate platform health, risks, and trade-offs to senior leadership in business terms
• Use data insights to drive investment and prioritization

Financial Management & Cost Optimization

• Own financials including budgeting, forecasting, and multi-year planning
• Drive FinOps practices including license optimization and capacity right-sizing
• Deliver measurable cost savings while maintaining reliability
• Balance cost optimization with performance and risk tolerance expectations

People Leadership, Talent & Global Delivery

• Lead large global onshore/offshore teams
• Drive skills modernization and workforce transformation
• Foster a culture of innovation, automation, and accountability
• Build a leadership bench and succession pipeline within the organization

Stakeholder Partnership

• Serve as a trusted advisor to Application, Cloud, Infrastructure, Security, and Business leaders
• Translate business objectives into scalable, secure, and resilient database solutions
• Communicate with executives on risk, roadmap, and operational health

Required Experience & Qualifications

• 15+ years of progressive experience in enterprise database architecture, engineering, and operations
• Proven experience operating in a senior leadership role with accountability for large-scale, 24x7 production environments
• Deep hands-on expertise across enterprise database platforms including Oracle, SQL Server, DB2, Sybase, PostgreSQL, MySQL, MongoDB, and Redis
• Proven success building and scaling Infrastructure-as-Code (IaC), CI/CD, and Database-as-Code capabilities
• Demonstrated experience leading database modernization and migration programs across on-premises, hybrid, and Azure environments
• Strong expertise in performance tuning, resiliency engineering, cyber recovery, observability, ITSM, security controls, and governance practices
• Excellent executive communication, stakeholder management, and people leadership skills
• Ability to balance strategic leadership with hands-on technical credibility

Preferred Qualifications

• Experience in financial services or regulated industries
• Background in FinOps and cloud cost governance
• Strong observability, automation, and DevOps tooling expertise
• Bachelor's degree required; Master's preferred

#LI-ND1
Compensation Pay Disclosure:
Voya is committed to pay that's fair and equitable, which means comparable pay for comparable roles and responsibilities.
The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.
Actual compensation offered may vary from the posted salary range based upon the candidate's geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
$171,300 - $214,120 USD
Be Well. Stay Well.
Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That's why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.
What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan - with generous company matching contributions (up to 6%)
• Voya Retirement Plan - employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off - including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time - 40 hours per calendar year

Learn more about Voya benefits (download PDF)
Critical Skills
At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more aboutCritical Skills
Equal Employment Opportunity
Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.
Reasonable Accommodations
Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.
Misuse of Voya's name in fraud schemes