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Operational Readiness Manager Jobs in Baxter, TN

Tim Hortons (US)

General Manager

Lebanon, TN · On-site

Ensure equipment uptime, preventive maintenance, and operational readiness 2. Financial & Performance Management * Own P&L performance across multiple locations * Drive profitability through: * Labor ...

Tim Hortons

General Manager

Lebanon, TN · On-site

Ensure equipment uptime, preventive maintenance, and operational readiness 2. Financial & Performance Management * Own P&L performance across multiple locations * Drive profitability through: * Labor ...

Tim Hortons (US)

General Manager

Lebanon, TN

Ensure equipment uptime, preventive maintenance, and operational readiness 2. Financial & Performance Management * Own P&L performance across multiple locations * Drive profitability through: * Labor ...

Walgreens

Photo Specialist

Livingston, TN · On-site

$13.50 - $18/hr

Owns the inventory, organization, and operational readiness of the photo department by maintaining ... Manager or assigned by corporate.

Walgreens

Photo Specialist

Livingston, TN · On-site

$13.50 - $18/hr

Owns the inventory, organization, and operational readiness of the photo department by maintaining ... Manager or assigned by corporate.

Home Depot

Operations Experience Manager

Cookeville, TN · On-site

... readiness, and operational processes. This role leads the Order Fulfillment team in executing best practices for picking, staging, and loading to ensure an excellent interconnected experience. The ...

HCA Healthcare

Change Management Manager

Lebanon, TN · On-site

... readiness, adoption, and sustainment strategies for enterprise-level digital products. The role ... and operational stakeholders. • Create and maintain core change deliverables, including ...

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Operational Readiness Manager information

What is an operational readiness manager?

An Operational Readiness Manager is responsible for ensuring that a company’s people, processes, and systems are fully prepared for the launch or transition of new projects, systems, or facilities. They coordinate between various departments to identify potential risks, develop readiness plans, and implement solutions to ensure smooth operations from day one. Their role often involves change management, training, and testing to confirm that all operational requirements are met prior to go-live. This position is crucial in industries such as construction, IT, energy, and manufacturing, where seamless transitions are critical for business continuity.

How does an operational readiness manager collaborate with cross-functional teams during project rollouts?

Operational Readiness Managers work closely with departments such as engineering, IT, HR, and operations to ensure all aspects of a project are ready for launch. They facilitate regular meetings, coordinate readiness assessments, and align stakeholders on deliverables and timelines. This role often serves as a bridge between technical teams and business units, ensuring seamless communication and that potential risks or gaps are addressed early. Effective collaboration helps ensure a smooth transition from project phase to operational use, minimizing disruptions.

What are the key skills and qualifications needed to thrive as an operational readiness manager, and why are they important?

To excel as an Operational Readiness Manager, you need expertise in project management, risk assessment, process improvement, and a relevant bachelor's degree, often in business, engineering, or a related field. Familiarity with project management tools (like MS Project or Primavera), readiness assessment frameworks, and sometimes certifications such as PMP are typically required. Strong leadership, problem-solving, and communication skills help you coordinate cross-functional teams and manage complex transitions. These skills ensure seamless project launches, minimize operational disruptions, and drive continual organizational improvement.

What is the difference between Operational Readiness Manager vs Project Manager?

AspectOperational Readiness ManagerProject Manager
Primary FocusEnsuring operational systems and processes are prepared for launch or changePlanning, executing, and closing projects within scope, time, and budget
CertificationsCertifications like PMP, Six Sigma often preferredProject Management Professional (PMP), PRINCE2
Work EnvironmentOperations teams, cross-departmental coordinationProject teams, stakeholders, clients
Industry UsageCommon in industries with complex operational setups like manufacturing, energyWidely used across various industries for project execution

While both roles require strong project management skills and certifications, the Operational Readiness Manager focuses on preparing operational systems for deployment, whereas the Project Manager oversees the entire project lifecycle. Understanding these differences helps organizations assign the right responsibilities and find suitable candidates.

What cities near Baxter, TN are hiring for Operational Readiness Manager jobs?

Cities near Baxter, TN with the most Operational Readiness Manager job openings:

Operational Readiness Manager jobs near you
Infographic showing various Operational Readiness Manager job openings in Baxter, TN as of August 2026, with employment types broken down into 87% Full Time, and 13% Contract. Highlights an 71% In-person, 14% Hybrid, and 15% Remote job distribution.

General Manager

Tim Hortons (US)

Lebanon, TN • On-site

Full-time

Re-posted 21 days ago

Job description

Job Title

General Manager - Multi-Unit Operations (Tim Hortons)


Reports To

Owner / Director of Operations / District Manager


Position Summary


The General Manager (GM) - Multi-Unit Operations is responsible for overseeing the day-to-day operations, financial performance, food safety, brand standards, and people management across multiple Tim Hortons locations. This role ensures consistent execution of Tim Hortons brand standards, strong team leadership, profitability, and an exceptional guest experience at all assigned restaurants.

The GM serves as the primary operational leader, developing store managers, enforcing standards, controlling costs, and driving sales growth across the portfolio.


Key Responsibilities


1. Operations & Brand Standards
  • Ensure all assigned Tim Hortons locations operate in full compliance with Tim Hortons brand standards, food safety, and health regulations
  • Maintain excellence in speed of service, product quality, cleanliness, and hospitality
  • Conduct regular store visits, audits, and operational reviews
  • Lead execution of new product launches, promotions, and system updates
  • Ensure equipment uptime, preventive maintenance, and operational readiness


2. Financial & Performance Management
  • Own P&L performance across multiple locations
  • Drive profitability through:
  • Labor control (target ~20%)
  • Food & paper cost control (target ~30%)
  • Waste reduction and inventory accuracy
  • Analyze weekly sales, labor, and cost reports
  • Implement action plans to improve underperforming locations
  • Manage budgets, forecasts, and weekly performance reviews with store managers


3. People Leadership & Staffing
  • Recruit, train, develop, and retain Store Managers, Assistant Managers, and Shift Leaders
  • Build strong leadership pipelines and succession plans
  • Set performance expectations and conduct evaluations
  • Coach managers on scheduling, labor efficiency, and team engagement
  • Enforce company policies consistently and professionally
  • Address performance issues, disciplinary actions, and terminations as needed


4. Training & Development
  • Ensure all team members complete required Tim Hortons training modules and certifications
  • Coach managers on:
  • Operational execution
  • Guest recovery
  • Food safety & sanitation
  • Lead retraining initiatives when standards or service fall below expectations
  • Develop leadership capabilities across all levels


5. Guest Experience & Community Presence
  • Ensure every location delivers a consistent, friendly, and fast guest experience
  • Handle escalated guest concerns professionally and promptly
  • Monitor and improve customer feedback, online reviews, and mystery shop results
  • Support local marketing and community engagement initiatives


6. Compliance & Risk Management
  • Ensure compliance with:
  • Health department regulations
  • Food safety standards
  • Labor laws and company policies
  • Maintain accurate documentation and audit readiness
  • Ensure safe work environment across all locations


Key Performance Indicators (KPIs)
  • Sales growth and same-store performance
  • Labor cost % and food cost %
  • Store cleanliness and audit scores
  • Guest satisfaction and online ratings
  • Manager retention and team engagement
  • Training completion rates
  • Operational consistency across units


Qualifications & Experience
  • 5+ years of restaurant management experience
  • 2+ years managing multiple restaurant locations (QSR preferred)
  • Strong understanding of P&L, labor management, and food cost control
  • Experience with Tim Hortons or similar QSR brand preferred
  • Proven ability to lead, coach, and develop management teams
  • Strong organizational, communication, and problem-solving skills
  • Ability to travel between locations as needed
  • Flexible schedule including early mornings, evenings, weekends, and holidays


Core Competencies
  • Multi-unit operational leadership
  • Financial acumen
  • People development
  • Accountability & execution
  • Brand standards enforcement
  • Decision-making under pressure
  • Guest-first mindset


Compensation & Benefits
  • Competitive base salary
  • Performance-based bonus tied to:
  • Sales growth
  • Labor & food cost targets
  • Audit scores
  • Guest satisfaction
  • Growth and advancement opportunities within the organization


Apply