Operational Program Manager Jobs in Wooster, OH (NOW HIRING)

Description

Monitors all open work orders working with local offices (CTCs) for updates and resolutions, providing direction on solutions based on knowledge of customer requirements and history. Analyzes complex problems and delivers solutions where precedent may not exist. Looks beyond the immediate problem to the wider implications. May need to handle urgent customer issues after hours.

Distributes customer-issued POs to local CTC and ensures that they know the correct processes and customer requirements prior to dispatching a Specialist.

Generates and/or reviews invoices for service and installation, submitting them in a timely manner to the customer for payment. Monitors open work orders within financial system (Spectrum) to ensure “days to invoice” requirements are being met.

Monitors profitability for work orders and Customer Service Program (CSPs) as it relates to assigned accounts bringing areas of concern to the attention of the Program Manager. May be requested to participate in strategy meetings to improve profitability.

Maintains iCare sites and customer information by entering new sites, modifying existing sites and handling all general enquiries for assigned accounts. Provides customer training and demonstrations on iCare. Assists with onboarding new accounts as requested by the Program Manager.

Produces weekly, monthly, quarterly financial and/or performance reports, as requested by assigned accounts and/or Program Manager.

Assists Program Manager in preparing information for Quarterly Business Reviews; may be required to participate in their presentation.

Attends weekly status meetings/calls; may conduct the meeting/call in the absence of assigned Program Manager.

Assists Program Manager/Account Executive with CSP renewals; monitoring expiration dates, working with Program Manager or Account Executive on pricing, and/or scope of work/Terms & Conditions. May be required to work on administrative tasks with customer.

Assists Program Manager and Account Executive in providing standard pricing for specific accounts. Sets up customer template in proposal generation system (MiQuote) to ensure each quote to customer is uniform in format and information.

Maintains accesses to customer-specific payment systems; trains local CTCs on process and procedures as it pertains to each system and uploading invoices.

Assists Program Managers in creating and implementing processes that will result in improved delivery and profitability as it related to assigned accounts.

May be required to accurately and promptly enter work order purchase orders into Spectrum and processes order. May be required to procure standard parts/materials for service work orders.

Assists Program Manager with creating and implementing the customer-specific Playbook. May be required to create Playbook without any assistance; working closely with customer and/or Account Executive to finalize document.

Provides service quotes to customers with the assistance of the Program Manager or Account Executive.

Schedules and follows up on all monthly maintenance for customer accounts, ensuring timely communication with contract customers, key customers and sub contractors. Meets monthly to discuss expiring contracts and to review upcoming PM visits.

Establishes and maintains a customer satisfaction feedback process with follow up and call back procedure, sharing senior management with appropriate feedback. Generates new and innovative solutions to complex problems.

Performs other duties and responsibilities as requested or required.

Skills

Project coordination, Microsoft office, Schedule meetings, Support, Reporting, Operation, Powerpoint, Project scheduling

Additional Skills & Qualifications

Exceptional telephone and personal customer service skills and ability to work under pressure

Strong proficiency in Microsoft Office products, including Word, Excel, PowerPoint, Visio and Project

Exceptional written and oral communication skills, with ability to deliver presentations to multiple levels of an organization

Strong ability to produce results through others

Strong financial knowledge and skills—ability to understand financials such as accounts receivable/payable, purchase orders, profitability, etc.

Strong organizational skills and the ability to handle multiple tasks simultaneously

Excellent attention to detail

Strong flexibility to adapt to changing priorities and direction in a dynamic work environment

Shows initiative – regularly engages in proactive behavior and looks for opportunities

Excellent ability to facilitate a collaborative working environment for customers and team members

Project and service financial competencies

Experience with contract administration

Strong work ethic with personal motivation to function individually and part of a team

Understanding of appropriate levels of protection regarding to customer personnel, information, and property, both real and intellectual

Strategic thinker with analytical problem-solving tools and techniques

This is a Contract position based out of Medina, OH.

The pay range for this position is $25.00 - $33.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Medina,OH.

This position is anticipated to close on Aug 15, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.