The role will lead the modernization of operational risk management capabilities across the enterprise, including the Operational Risk Management Framework (ORMF), Risk Appetite Statement (RAS), Key ...
The role will lead the modernization of operational risk management capabilities across the enterprise, including the Operational Risk Management Framework (ORMF), Risk Appetite Statement (RAS), Key ...
The role will lead the modernization of operational risk management capabilities across the enterprise, including the Operational Risk Management Framework (ORMF), Risk Appetite Statement (RAS), Key ...
The role will lead the modernization of operational risk management capabilities across the enterprise, including the Operational Risk Management Framework (ORMF), Risk Appetite Statement (RAS), Key ...
The role will lead the modernization of operational risk management capabilities across the enterprise, including the Operational Risk Management Framework (ORMF), Risk Appetite Statement (RAS), Key ...
The role will lead the modernization of operational risk management capabilities across the enterprise, including the Operational Risk Management Framework (ORMF), Risk Appetite Statement (RAS), Key ...
Field Operations Manager
North York, ON · On-site
CA$70/hr
Field Operations Manager Job Responsibilities: * In charge of job fulfillment from the time a job is sold, until its completed and paid if full. * Oversee all day-to-day company field operations.
Field Operations Manager
North York, ON · On-site
CA$70/hr
Field Operations Manager Job Responsibilities: * In charge of job fulfillment from the time a job is sold, until its completed and paid if full. * Oversee all day-to-day company field operations.
Field Operations Manager
North York, ON · On-site
CA$70/hr
Field Operations Manager Job Responsibilities: * In charge of job fulfillment from the time a job is sold, until its completed and paid if full. * Oversee all day-to-day company field operations.
Field Operations Manager
North York, ON · On-site
CA$70/hr
Field Operations Manager Job Responsibilities: * In charge of job fulfillment from the time a job is sold, until its completed and paid if full. * Oversee all day-to-day company field operations.
Brokerage Operations Manager
Toronto, ON · On-site
As the operational backbone of a market-leading practice, you will ensure every listing, proposal ... Manage transactions from listing through closing, preparing Letters of Intent, confidentiality ...
Brokerage Operations Manager
Toronto, ON · On-site
As the operational backbone of a market-leading practice, you will ensure every listing, proposal ... Manage transactions from listing through closing, preparing Letters of Intent, confidentiality ...
The role will lead the modernization of operational risk management capabilities across the enterprise, including the Operational Risk Management Framework (ORMF), Risk Appetite Statement (RAS), Key ...
The role will lead the modernization of operational risk management capabilities across the enterprise, including the Operational Risk Management Framework (ORMF), Risk Appetite Statement (RAS), Key ...
Position Summary The Manager, Operations is focused on running the assigned facility. Focus on profitability, efficiency and opportunities to mentor existing workforce while developing and ...
Position Summary The Manager, Operations is focused on running the assigned facility. Focus on profitability, efficiency and opportunities to mentor existing workforce while developing and ...
Manager, Operations
Thornhill, ON · On-site
Position Summary The Manager, Operations is focused on running the assigned facility. Focus on profitability, efficiency and opportunities to mentor existing workforce while developing and ...
Manager, Operations
Thornhill, ON · On-site
Position Summary The Manager, Operations is focused on running the assigned facility. Focus on profitability, efficiency and opportunities to mentor existing workforce while developing and ...
Marketing Operations Manager
CA$111K - CA$137K/yr
Provide operational leadership for national initiatives, working with regional teams to ensure consistency and alignment. * Stakeholder management: Act as a central coordination point across teams ...
Marketing Operations Manager
CA$111K - CA$137K/yr
Provide operational leadership for national initiatives, working with regional teams to ensure consistency and alignment. * Stakeholder management: Act as a central coordination point across teams ...
Marketing Operations Manager
Toronto, ON · On-site
This is an opportunity to shape the operational backbone of a high-growth marketing portfolio ... Strong working knowledge of CRM-based marketing ecosystems, including hands-on experience with ...
Marketing Operations Manager
Toronto, ON · On-site
This is an opportunity to shape the operational backbone of a high-growth marketing portfolio ... Strong working knowledge of CRM-based marketing ecosystems, including hands-on experience with ...
Support operational readiness for new countries, workforce models, and evolving program ... Manage operational execution of SAP Fieldglass controls and partner with Internal Audit to maintain ...
Support operational readiness for new countries, workforce models, and evolving program ... Manage operational execution of SAP Fieldglass controls and partner with Internal Audit to maintain ...
The Senior Manager provides independent oversight, effective challenge, and risk governance across the Bank's Operational Resilience program, with primary focus on Critical Business Products ...
The Senior Manager provides independent oversight, effective challenge, and risk governance across the Bank's Operational Resilience program, with primary focus on Critical Business Products ...
Regional Operations Manager
Toronto, ON · On-site
CA$93K - CA$117K/yr
Manages a team of Technicians for the assigned regions. * Responsible for people-oriented ... Provide support with operational tools/programs including but not limited to: as GeoTab, Lone ...
Regional Operations Manager
Toronto, ON · On-site
CA$93K - CA$117K/yr
Manages a team of Technicians for the assigned regions. * Responsible for people-oriented ... Provide support with operational tools/programs including but not limited to: as GeoTab, Lone ...
Architecture Operations Manager
Toronto, ON · Hybrid
CA$120K - CA$145K/yr
We are seeking an Architecture Operations Manager to help grow an architectural and master planning ... This role is suited to a high-caliber professional with strong operational discipline, market ...
Architecture Operations Manager
Toronto, ON · Hybrid
CA$120K - CA$145K/yr
We are seeking an Architecture Operations Manager to help grow an architectural and master planning ... This role is suited to a high-caliber professional with strong operational discipline, market ...
Manager, Athletics Operations
Oshawa, ON · On-site
The Manager oversees key operational areas including coach and staff support, home game facility operations, varsity team travel, competition scheduling, equipment and uniform management, and ...
Manager, Athletics Operations
Oshawa, ON · On-site
The Manager oversees key operational areas including coach and staff support, home game facility operations, varsity team travel, competition scheduling, equipment and uniform management, and ...
Airport Operations Manager
Toronto, ON · On-site
Provide leadership support and direction to Jazz operational staff on a day of basis; * Manage agreed upon accountabilities with direct reports; * Coach and provide direction to employees to ensure ...
Airport Operations Manager
Toronto, ON · On-site
Provide leadership support and direction to Jazz operational staff on a day of basis; * Manage agreed upon accountabilities with direct reports; * Coach and provide direction to employees to ensure ...
Media Manager, Operations
Toronto, ON · Hybrid
Media Operations The Manager, Media Operations keeps theday-to-daymedia engine running.The role sits where media planning, ad tech and campaign execution meet and owns the workflows that move ...
Media Manager, Operations
Toronto, ON · Hybrid
Media Operations The Manager, Media Operations keeps theday-to-daymedia engine running.The role sits where media planning, ad tech and campaign execution meet and owns the workflows that move ...
Global People Operations Manager
Toronto, ON · On-site +1
Global People Operations Manager Reporting to: Chief People and Culture Officer Location: Toronto ... Evaluate, implement, and improve HR technologies that support scale and operational efficiency.
Global People Operations Manager
Toronto, ON · On-site +1
Global People Operations Manager Reporting to: Chief People and Culture Officer Location: Toronto ... Evaluate, implement, and improve HR technologies that support scale and operational efficiency.
Sales Operations Manager
Toronto, ON · Remote
Lead the operational response when processes, tools, or motions change -- rollout plans ... Manage day-to-day sales ops requests with clear prioritization and SLA discipline. * Operate ...
Quick apply
Sales Operations Manager
Toronto, ON · Remote
Lead the operational response when processes, tools, or motions change -- rollout plans ... Manage day-to-day sales ops requests with clear prioritization and SLA discipline. * Operate ...
Operational Manager information
What does an operational manager do?
An Operational Manager oversees the daily operations of a business or organization to ensure efficiency and effectiveness. Their responsibilities include managing staff, optimizing processes, implementing policies, and coordinating between different departments. They analyze performance data, solve operational problems, and work to improve productivity and quality. Operational Managers play a key role in achieving organizational goals by ensuring that all resources are used efficiently.
What are the key skills and qualifications needed to thrive as an operational manager, and why are they important?
To thrive as an Operational Manager, you need strong leadership, organizational, and analytical skills, typically supported by a bachelor's degree in business administration or a related field. Familiarity with enterprise resource planning (ERP) systems, project management software, and relevant certifications like PMP or Six Sigma is often required. Exceptional communication, problem-solving, and decision-making abilities help you lead teams and drive process improvements. These competencies are essential to ensure efficient operations, achieve business objectives, and foster a productive work environment.
How does an operational manager typically collaborate with other departments to drive organizational success?
Operational Managers play a key role in cross-departmental collaboration, regularly working with teams such as finance, HR, sales, and logistics to ensure seamless business operations. They often coordinate meetings to align departmental goals, troubleshoot workflow bottlenecks, and implement process improvements. Effective communication and strong project management skills are essential, as Operational Managers must balance diverse priorities and foster a culture of cooperation. This collaboration not only helps achieve company objectives but also supports continuous improvement across the organization.
What is the difference between Operational Manager vs Operations Supervisor?
| Aspect | Operational Manager | Operations Supervisor |
|---|---|---|
| Responsibilities | Oversees multiple departments, strategic planning, and overall operational efficiency | Manages daily activities of a specific team or department, ensuring tasks are completed |
| Required Credentials | Bachelor's degree in Business, Management, or related field; often requires experience in operations | High school diploma or equivalent; some roles prefer associate or bachelor's degree |
| Work Environment | Office setting, cross-departmental collaboration | On-site, direct supervision of staff |
| Industry Usage | Common in manufacturing, logistics, retail, and service industries | Typically found in retail stores, warehouses, and hospitality sectors |
Operational Managers focus on strategic oversight and managing multiple teams or departments, while Operations Supervisors handle day-to-day team supervision. Both roles are essential for smooth business operations but differ in scope and responsibilities.
How much does an operational manager get paid?
The average salary for an operational manager varies by industry and experience but typically ranges from $60,000 to $120,000 annually. Factors such as location, company size, and certifications can influence compensation levels.
What are the 7 roles of an operational manager?
An operational manager is responsible for planning, coordinating, and overseeing daily business operations to ensure efficiency and productivity. Key roles include setting goals, managing staff, optimizing processes, monitoring performance, implementing policies, controlling budgets, and ensuring compliance with regulations. Strong leadership, problem-solving skills, and familiarity with operational tools are essential for success in this role.
What are the most commonly searched types of Operational jobs in Whitby, ON?
The most popular types of Operational jobs in Whitby, ON are:
What cities near Whitby, ON are hiring for Operational Manager jobs?
Cities near Whitby, ON with the most Operational Manager job openings:
Sun Life Assurance Company of Canada rating
8.6
Based on 18 frontline employees who took The Breakroom Quiz
94th of 315 rated insurance
Job description
You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.
At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.
When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.
Discover how you can make a difference in the lives of individuals, families and communities around the world.
Job Description:
The AVP, Operational Risk Transformation is a strategic leadership role responsible for designing and executing Sun Life's multi-year Corporate Operational Risk Management (CORM) Transformation Program.
The role will lead the modernization of operational risk management capabilities across the enterprise, including the Operational Risk Management Framework (ORMF), Risk Appetite Statement (RAS), Key Risk Indicators (KRIs), risk measurement methodologies, issue management standards, governance, risk reporting, and risk analytics. The objective is to establish a mature, scalable, and data-driven operational risk management program aligned with leading industry practices and regulatory expectations.
This role will provide independent 2LOD oversight, review, and challenge of operational risk management practices across Business Groups and Corporate Functions, ensuring consistency, regulatory compliance, and adherence to the Operational Risk Management Framework.
The successful candidate will partner with Executive Leadership, Business Groups, Corporate Functions, Technology, Finance, Internal Audit, and external advisors to develop and implement transformational improvements that strengthen risk insights, risk governance, and risk-based decision making.
This position requires deep expertise in operational risk framework design, risk appetite development, risk measurement and quantification, enterprise governance, and large-scale risk transformation. The role is accountable for building new enterprise capabilities and establishing sustainable methodologies that enable consistent management and measurement of operational risk across Sun Life globally.
The scope of this role is global and reports to the Vice President, Corporate Operational Risk and Resilience.
What you'll need be doing
Operational Risk Transformation
Lead development and execution of the multi-year CORM Transformation Roadmap.
Design and implement future-state operational risk capabilities aligned to ISO 31000, OSFI E-21 principles, and industry leading practices.
Drive enterprise-wide adoption of enhanced operational risk methodologies, standards, and governance.
Establish target-state operational risk processes, accountabilities, and operating model improvements.
Lead enhancement of the Operational Risk Management Framework (ORMF).Establish and maintain operational risk standards, methodologies, and guidance.
Drive consistency of operational risk practices across Business Groups and Corporate Functions.
Identify framework gaps and lead remediation activities.
Risk Appetite, KRIs and Risk Measurement
Lead redesign and enhancement of the Operational Risk Appetite Framework.
Develop enterprise KRI standards and measurement methodologies.
Establish approaches for risk appetite calibration and attribution across Business Groups.
Develop quantitative and qualitative approaches for measuring operational risk exposure.
Incorporate industry benchmarking and external data into risk measurement methodologies.
Provide independent 2LOD oversight, review, and challenge of operational risk management practices across Business Groups and Corporate Functions.
Ensure consistent application of enterprise policies, standards, and methodologies.
Challenge risk assessments, remediation strategies, KRI design, threshold calibration, and issue management activities.
Escalate material concerns, thematic issues, and emerging risks to senior management.
Lead enhancement of operational risk reporting, analytics, and management information capabilities.
Develop risk intelligence capabilities to support executive and Board decision-making.
Drive adoption of data-driven approaches to operational risk management.
Partner with Technology teams to evaluate emerging capabilities, including AI-enabled risk management solutions.
Monitor evolving regulatory expectations and industry practices.
Lead operational risk transformation activities arising from regulatory reviews and examinations.
Represent Sun Life in external industry forums, benchmarking activities, and operational risk working groups.
What you'll need to succeed
University degree and professional designation with 10+ years of relevant experience, or equivalent combination of education and experience
Professional designations such as CRM, FRM, PRM, CPA, CFA, CIA, or equivalent are preferred
Experience within a federally regulated financial institution is strongly preferred
10+ years of operational risk management experience in a financial services organization
5+ years leading enterprise transformation programs and strategic initiatives
Deep knowledge of:
o Operational Risk Management Frameworks
o ISO 31000 Risk Management Principles
o OSFI E-21 Guideline
o BCBS Principles for Operational Risk Management
o COSO Enterprise Risk Management Framework
o Risk Appetite and KRI frameworks
o Operational risk measurement methodologies
Experience developing enterprise risk metrics, KRIs, and risk appetite programs
Experience leading cross-functional transformation initiatives
Demonstrated ability to influence senior executives and drive organizational change
Strong analytical, strategic thinking, and problem-solving capabilities
Exceptional stakeholder management and communication skills
Proven track record of building and leading high-performing teams
Experience leveraging data, analytics, and emerging technologies, including AI-enabled risk management solutions.
The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.
Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.
Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.
We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.
We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.
We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.
Salary Range:
140,000/140 000 - 225,000/225 000Job Category:
Risk ManagementPosting End Date:
02/09/2026What Sun Life Assurance Company of Canada employees say
Pay
Benefits
Hours and flexibility
Workplace
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About Sun Life
Sourced by ZipRecruiter
Industry
Insurance carriers and finance and insurance
Company size
10,000+ Employees
Headquarters location
Toronto, ON, CA