Operational Key Account Manager Jobs in Raleigh, NC

Account Manager

Job Type: Full-Time

Hours: M-F, 8am-5pm

Location: Onsite, Raleigh, NC

Company Overview

Synchrogistics is a dynamic, $100 million 3PL brokerage headquartered in Raleigh, NC. We specialize in executing reliable, customer-focused transportation solutions through strong carrier relationships, clear communication, and data-driven decision making.

Our team plays a critical role in keeping freight moving efficiently in a fast-paced brokerage environment. As we've grown, we've remained committed to a collaborative, team-oriented culture that values accountability, continuous improvement, and operational excellence.

Position Overview

Synchrogistics is seeking an Account Manager to oversee strategic enterprise accounts and ensure exceptional service execution across our transportation network. This role is responsible for managing key customer relationships, driving account growth, and leading internal teams to deliver high-quality logistics solutions. Effective leadership in this role involves delegating tasks, training team members, and leading by example to ensure all necessary work is completed.

The is an ideal position for an experienced account management professional who is customer-focused, and thrives in a fast-paced environment. This position plays a critical role in strengthening client partnerships, identifying growth opportunities, and ensuring operational excellence.

Responsibilities

• Oversee logistics and transportation needs for strategic enterprise accounts, including high-value clients and inherited portfolios
• Manages escalated operational issues related to assigned customer accounts.
• Maintain strong client relationships through proactive communication and data-driven recommendations
• Identify opportunities to improve network design, routing strategies, and service offerings
• Expand existing accounts by identifying additional lanes, modes, and transportation solutions
• Lead and mentor Logistics Coordinators and cross-functional team members while ensuring team performance aligns with KPIs, operational best practices, and service standards
• Ensure accuracy and data integrity within the TMS and support pricing, exception management, and operational workflows
• Address and resolve customer issues including claims, service concerns, and account-related matters
• Partner with Carrier Procurement, Pricing, Sales, and Finance teams to deliver seamless service execution
• Implement standardized processes for enterprise account management, reporting, and escalation handling
• Ensure high levels of service for key customer accounts, including addressing urgent transportation matters outside of standard business hours when necessary

Requirements

• Bachelor's degree in Business, Communications, Logistics/Supply Chain Management, or a related field preferred
• 2 years of experience in account management, logistics, transportation, or carrier sales preferred
• Prior experience in freight brokerage, managed transportation, or 3PL/4PL is preferred
• Experience managing customer accounts or coordinating transportation operations within a logistics environment preferred
• Excellent negotiation, communication, and problem-solving abilities

Knowledge, Skills, & Abilities

• Proficient in Microsoft Office (Outlook, Excel, Word, Teams) and able to quickly learn new systems
• Experience working with a Transportation Management System (TMS) or similar logistics software
• Familiarity with industry tools such as load boards (DAT and Truckstop), tracking platforms, and carrier vetting systems (Highway and/or Carrier 411)
• Ability to manage multiple accounts and priorities in a fast-paced environment
• Able to learn quickly, apply training, and independently resolve issues
• Professional, accountable, and self-motivated with a service-oriented mindset
• Team-oriented with strong communication skills and a positive, collaborative approach

Core Values:

• Figure It Out, Make It Happen
• Results Matter
• Grit & Passion
• Integrity
• Teamwork

We Offer:

• A competitive base salary and commission opportunities
• Career growth, development, and advancement opportunities
• Collaborative, supportive team environment
• Excellent benefits including:
• Medical, Dental and Vision Insurances
• Life and Disability Insurances
• Pet Insurance, Accident, Critical Illness, Legal, Identity Theft, Telemedicine, etc.
• Company 401K plan with a company match
• 15 PTO days and 9 paid holidays

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance