Operational Excellence Jobs in Quebec (NOW HIRING)

Job Posting Title

Manager, TBO Operational Implementation

Job Category

OPS Management

Language Requirements

Bilingual Preferred / Bilingue de preferenceIn the event a qualified bilingual candidate is not found, a qualified unilingual candidate will be considered. / Dans l'eventualite ou un candidat bilingue qualifie n'est pas disponible, un candidat unilingue qualifie sera considere.

Flexible Work Agreement Type

Hybrid / Hybride

Posting End Date

2026-08-25

Job Grade

L2 Zone B

Pay Range

Commensurate with Experience / Selon l'experience

Job Summary

The Manager, TBO Operational Implementation plays a key leadership role in advancing NAV CANADA's Trajectory-Based Operations (TBO) program by leading national operational readiness and implementation planning across the Canadian Air Navigation System. This position is responsible for assessing current operational practices, identifying impacts and opportunities for improvement, and developing implementation strategies that support the successful integration of TBO, SKYNEX, and related enabling technologies. Through a focus on operational excellence and national consistency, the Manager helps shape the future of air navigation services in Canada.
Working in a highly collaborative matrix environment, the Manager partners with operational, technical, training, safety, and standards stakeholders to evaluate operational impacts, drive alignment, and support the adoption of new capabilities. The role provides leadership in developing recommendations, readiness plans, and change strategies that enhance standardization, workforce preparedness, and operational effectiveness. This is a unique opportunity to influence a transformative modernization program while helping ensure the safe, practical, and successful evolution of air traffic operations nationwide.
Possible Work Locations: Ottawa Head Office, Gander ACC, Moncton ACC, Montreal ACC, Toronto ACC, Winnipeg ACC, Edmonton ACC, or Vancouver ACC.

Job Description

What NAV CANADA offers you:

• Challenging, team-oriented work environment
• Competitive compensation and benefits
• Defined benefit pension plan
• Opportunities for growth and development
• Flexible work arrangements
• Diverse and inclusive workforce

In this role you will:

• Lead national operational implementation planning and readiness activities for NAV CANADA's Trajectory-Based Operations (TBO) program and supporting technologies.
• Translate TBO concepts into practical operational requirements, workflows, procedures, and system utilization practices across Service Delivery environments.
• Assess current operational practices, identify impacts, risks, gaps, and transition requirements, and develop implementation strategies that support future TBO-enabled operations.
• Recommend and advance standardized operational practices that enhance national consistency, scalability, operational readiness, and achievement of TBO program objectives.
• Provide matrix leadership across Service Delivery, ATS Standards, Technology & Innovation, ATS Learning, Human Factors, Safety & Quality Assurance, and program teams to align procedures, training, system capabilities, and implementation activities.
• Engage operational subject matter experts and technical stakeholders to ensure operational realities, workforce considerations, and implementation risks are reflected in system and process design.
• Partner with ATS Learning and operational leaders to develop workforce readiness, training considerations, and change management strategies that support the successful adoption of new capabilities.
• Challenge local practices that do not align with national operational requirements and work collaboratively to resolve barriers to implementation and standardization.
• Coordinate operational integration activities across multiple transformation initiatives affecting Service Delivery working methods and operational readiness.
• Monitor implementation progress, risks, dependencies, and benefits realization, including improvements in predictability, efficiency, workload management, and safety.
• Maintain alignment with Service Delivery transformation priorities and represent operational interests in engagements with regulatory authorities, industry partners, customers, and other stakeholders.

What you bring:

Education:

• Successful completion of secondary school.

Experience:

• 5 or more years of experience within air navigation services, aviation operations, or a similarly complex operational environment.
• Experience leading or coordinating operational change, modernization initiatives, technology implementations, or operational improvement programs.
• Experience working in cross-functional environments involving operations, technology, training, safety, or implementation activities.
• Experience influencing stakeholders in a matrix environment and addressing resistance to operational or procedural chance.

Knowledge:

• Strong knowledge of air traffic management operations and operation environments.
• Understanding of operational procedures, workflows, and service delivery practices within complex operational settings.
• Knowledge of operational implementation, change management, and transformation initiatives.
• Awareness of Human Factors principles and their application to operational safety and performance.
• Understanding of workforce readiness, training development, and operational learning considerations.
• Knowledge of regulatory requirements, safety management principles, and governance frameworks within air navigation services.

How others describe you:

• A strategic thinker with strong operational problem-solving skills.
• A collaborative partner who builds relationships and coordinates effectively across diverse stakeholder groups.
• Highly organized, with the ability to plan, prioritize, and execute complex operational initiatives.
• An effective communicator who can influence, engage, and build trust at all levels of the organization.
• A change leader who successfully guides teams through transformation and implementation activities.
• Safety-focused, with strong risk awareness and sound decision-making abilities.
• Comfortable working across operational and technical environments to achieve common objectives.
• Skilled at influencing outcomes and driving alignment in a matrix environment without direct authority.

Working Conditions:

• This position is a hybrid position with a minimum 3 days per week on site.
• Frequent travel may be required.

Behaviour Statement:

• All employees of NAV CANADA are expected to demonstrate behaviours aligned with company's Code of Business Conduct, values, safety and objectives. This includes adherence to any safety policies, standards, and procedures corresponding to job responsibilities and duties.

NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. If you do not believe that you match every job requirement listed on this job posting, we still encourage you to apply. NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught.

Our Company strives to create an inclusive and barrier-free selection process and work environment. If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require. NAV CANADA will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.

The successful candidate must meet the security requirement of the position and be legally able to work in Canada.

We thank all applicants for their interest; only those selected for next steps will be contacted.

-