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Operational Director Jobs in Toronto, ON (NOW HIRING)

Emburse

Director of HR Operations

Toronto, ON

... operational effectiveness, risk, and progress against People priorities and do so in a way that is ... Directors, and other key stakeholders. * Own the HR project portfolio and integrated plan from a ...

TalentSphere

Director of Operations

Toronto, ON · On-site

Director of Operations Toronto, On Logistics/Transportation Competitive salary of $125,000-$145,000 ... Provide leadership and direction to operational teams, establishing clear expectations ...

Kuehne + Nagel

Director of Operations

Mississauga, ON

CA$150K - CA$190K/yr

The Director of Operations is responsible for all Contract Logistics operational facilities ... Lead and evaluate operational financial performance, medium- and long-term objectives, and risk ...

Makeship

Director of Operations

Toronto, ON · Remote

... to-end operational health of Makeship, from creator onboarding, through merch design and ... As our Director of Operations, you'll lead our Business Operations and Customer Support teams ...

StoreForce

Director, Revenue Operations

Toronto, ON · Remote

CA$180K - CA$200K/yr

The Director of Revenue Operations will translate that direction into clear actions, useful ... operational excellence. * Process Orientation - Natural inclination to bring structure and ...

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Operational Director information

What is an operational director?

Operational Directors are senior executives responsible for overseeing the day-to-day operations of an organization or a specific division. They develop and implement policies, manage budgets, streamline processes, and ensure that operational goals align with the company’s strategic objectives. Operational Directors often supervise department heads, monitor performance metrics, and drive efficiency improvements across the business. Their role is crucial in maintaining high productivity and supporting overall business growth.

What are the key skills and qualifications needed to thrive as an operational director, and why are they important?

To thrive as an Operational Director, you need strong leadership, strategic planning, and business management skills, typically supported by a relevant degree and extensive managerial experience. Familiarity with enterprise resource planning (ERP) systems, process optimization tools, and industry-specific certifications such as Six Sigma or PMP is often required. Exceptional communication, problem-solving, and decision-making abilities help drive organizational efficiency and motivate teams. These skills and qualifications are crucial for aligning operations with business objectives, ensuring smooth workflows, and achieving sustainable growth.

What are some common challenges faced by operational directors when aligning cross-departmental teams?

Operational Directors frequently encounter challenges in ensuring that different departments, such as finance, HR, and production, work toward unified goals. Miscommunication, varying priorities, and siloed workflows can create obstacles. Successful Operational Directors address these issues by fostering open communication channels, implementing regular cross-functional meetings, and utilizing data-driven performance metrics to align teams. Building strong relationships and a culture of collaboration are also key to overcoming these challenges.

What are the most commonly searched types of Operational jobs in Toronto, ON?

The most popular types of Operational jobs in Toronto, ON are:

What cities near Toronto, ON are hiring for Operational Director jobs?

Cities near Toronto, ON with the most Operational Director job openings:

Operational Director jobs near you
Infographic showing various Operational Director job openings in Toronto, ON as of August 2026, with employment types broken down into 89% Full Time, 10% Part Time, and 1% Contract. Highlights an 91% Physical, 4% Hybrid, and 5% Remote job distribution.

Director, Strategy, Risk and Business Operations

EQ Bank | Canada's Challenger Bank

Toronto, ON • On-site

Full-time

Medical, Dental, Vision, Life, PTO

Posted 6 days ago

Job description

Join a Challenger
At EQ, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions. 
We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences.
What's kept us moving?  The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward.
If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity. 
We can't wait to get to know you! 


The Work
 

Reporting to the VP, Decumulation, the Director, Strategy, Risk & Business Operations is responsible for leading the strategic planning, business performance and enablement, governance, and risk management functions for the Reverse Mortgage and Insurance Lending business. Acting as the operational and strategic leader to the VP, Decumulation, this role ensures the business maintains a robust risk and control environment while delivering on growth, profitability, and customer objectives.

The Director will oversee enterprise and business-specific risk activities including risk appetite monitoring, credit, operational, compliance, legal, conduct, model, and reputational risks. This leader will act as the primary liaison between the business and corporate Risk, Legal, Compliance, Finance, Audit, Governance and other business related risk functions such as Fraud Management while ensuring the business meets all regulatory, governance, and board reporting obligations.

In addition, the Director will lead annual strategic planning, financial forecasting, business performance management, executive and Board reporting, KPI development, , enterprise initiatives, business enablement programs, and the development of new products and growth opportunities. The role requires a unique combination of strategic leadership, analytical rigor, operational execution, governance expertise, and cross-functional influence.

The Core Responsibilities

Strategic Planning & Business Performance

  • Support the development and execution of the annual business strategy, operating plan, and growth priorities for the Reverse Mortgage business.
  • Own business performance management, including KPI development, executive dashboards, forecasting, and financial modeling.
  • Drive strategic business initiatives and investment decisions through business cases, market analysis, profitability assessments and ongoing performance reporting. Lead the execution of initiatives as needed.
  • Key Metrics: Achievement of annual volume, revenue, and profitability targets, Strategic initiative delivery (% completed on time and on budget), KPI and reporting accuracy/timeliness

Risk Management & Governance

  • Own first-line risk management activities across credit, operational, compliance, legal, conduct, and reputational risk.
  • Act as the primary liaison between the business and Risk, Compliance, Legal, Audit, and other partners.
  • Lead program development activities such as a the corporate RCM program, risk assessments, issue remediation, governance activities, and committee submissions while ensuring compliance with risk appetite and regulatory requirements. Perform testing of business controls as needed.
  • Key Metrics: Number and severity of audit, compliance, or regulatory findings, completion of remediation actions within agreed timelines, business performance against approved risk appetite metrics.

Credit Risk, Portfolio Analytics & Model Governance

  • Oversee LTV model governance, portfolio monitoring, stress testing, and scenario analysis to support risk management and strategic decision-making.
  • Partner with Credit Risk and Finance teams to monitor portfolio performance, concentration risks, and emerging trends.
  • Lead development and reporting of portfolio, risk, and capital metrics for executive and Board audiences.
  • Key Metrics: Portfolio delinquency and loss performance versus plan, timeliness and accuracy of stress testing and scenario analysis, LTV model governance and validation compliance.

Executive, Board & Regulatory Reporting

  • Lead preparation of Board, Executive Committee, ERMC, and regulatory reporting packages.
  • Develop clear, data-driven insights and recommendations supporting strategic and risk-related decision-making.
  • Ensure reporting effectively communicates business performance, emerging risks, and mitigation actions.
  • Key Metrics: On-time delivery of Board and committee materials, stakeholder satisfaction with reporting quality and insights, number of material reporting errors or revisions.

Business Enablement & Transformation

  • Lead cross-functional business transformation and operational improvement initiatives that enhance scale, efficiency, and customer outcomes.
  • Establish governance frameworks to prioritize, monitor, and measure strategic project delivery.
  • Partner across Technology, Operations, Product, and Finance to remove barriers and accelerate execution. Identify and accelerate opportunities to leverage AI through the risk and all business functions.
  • Key Metrics: Benefits realized from business initiatives, project delivery on time and within budget.

New Product Development & Innovation

  • Lead strategic evaluation, business case development, and governance for new products and product enhancements.
  • Coordinate cross-functional assessments involving Risk, Finance, Credit, Legal, Compliance, Operations, and Technology.
  • Ensure new products meet profitability, customer, risk, and regulatory objectives.
  • Key Metrics: New product launches delivered on time, business case outcomes versus forecast, product profitability and adoption rates

People Leadership

  • Lead, develop, and coach a high-performing team responsible for strategy, risk, analytics, and business operations.
  • Foster a culture of accountability, collaboration, and continuous improvement.
  • Build organizational capability in strategic planning, governance, data analytics, and risk management.
  • Key Metrics: Employee engagement scores, achievement of team performance objectives.
Let's Talk About You
  • Bachelor's degree in Business, Finance, Economics, Mathematics, or a related field.
  • 10+ years of progressive experience in strategy, risk management, business management, finance, consulting, or related leadership roles within financial services.
  • Ideally has a mix of Consulting and financial industry experience.
  • Deep understanding of credit risk, operational risk, compliance risk, governance frameworks, and financial services regulatory environments.
  • Experience preparing Executive Committee, Board, and Risk Committee materials.
  • Strong financial modeling, forecasting, and business case development experience.
  • Experience leading strategic planning and enterprise transformation initiatives.
  • Strong analytical skills with the ability to synthesize complex information into clear recommendations and actionable insights.
  • Exceptional stakeholder management skills with demonstrated ability to influence senior executives and cross-functional teams.
  • Advanced proficiency in data analysis, KPI development, dashboard creation, and performance management.
  • Excellent written, verbal, and presentation communication skills.
What we offer [For full-time permanent roles]
 
Competitive discretionary bonus 
Market leading RRSP match program
  Medical, dental, vision, life, and disability benefits
  Employee Share Purchase Plan
Maternity/Parental top-up while you care for your little one
Generous vacation policy and personal days 
  Virtual events to connect with your fellow colleagues
  Professional development and comprehensive Career Development program
  A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience
 
The incumbent will be working hybrid and in office time will be spent working from EQ Bank's additional office space located at 2200-25 Ontario Street, Toronto, ON.


Equity, Diversity & Inclusion

EQ is committed to building an inclusive, accessible environment where every employee feels valued, respected, and supported. We believe our organization is stronger - and our people thrive - when we honour and celebrate diverse experiences, identities, and perspectives. We're equally committed to supporting your growth, both professionally and personally.

We provide a barrierfree recruitment process and work environment. If you require accommodations at any stage, we will work with you to ensure you can bring your best self to the process and beyond.

As part of our recruitment process, EQ uses AI to help screen, assess, and/or select applicants for this position. All AI-enabled outputs are reviewed and validated by our talent team. All candidates considered for hire must successfully complete a criminal background check and credit check. While we appreciate every application, an EQ recruiter will contact only those whose skills and experience most closely match the requirements of the role.
EQB Inc. (TSX: EQB) is the parent company of Equitable Bank, the country's seventh-largest Schedule I bank by assets, which operates EQ Bank, Canada's Challenger Bank. EQB Inc. serves nearly 4 million Canadians and manages approximately $150 billion in combined assets under management and administration. 
To learn more, visit eqb.investorroom.com and eqbank.ca.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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