Operational Director Jobs in Boston, MA (NOW HIRING)

Medford, MA, USA

Posted Friday, July 10, 2026 at 4:00 AM

About Asbury

Herb Chambers is part of Asbury Automotive Group (NYSE: ABG), a Fortune 500 company, and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our D RIVE values, focuses on the vision of becoming theMost Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.

Compensation: $250,000-$300,000+

Wage is comprised of base salary and additional bonus structure as determined by pay plan. The final pay offered to a successful candidate will be dependent on several factors that may include, but are not limited to, the type and years of experience within the job, the type of years and experience within the industry, education, etc.

Do you have a passion for developing talent, providing exceptional guest experiences, and being an innovator in the automotive industry? As a Regional Fixed Operations Director, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for strong, energetic, people-focused leaders who will help us redefine the car-buying experience.

The Regional Fixed Operations Director is responsible for monitoring and communicating Asbury requirements for fixed operations personnel, productivity, profits and Customer Satisfaction to the dealership personnel. This individual is tasked with recruiting, and training, when necessary, fixed management personnel for the dealerships in his/her region. He or she is also responsible for supervising dealership management in areas pertinent to manufacturer and dealership goals and procedures. The position also requires the ability to establish and maintain good working relationships with Asbury Management at all levels, dealership management and personnel, as well as members of his/her team. The RFOD visits the dealerships and departments in his/her region on a continual basis.

• Assure that dealership fixed management is focused on achieving the departmental goals set by Asbury and dealership management
• Monitor and instruct that all dealership activities are performed according to the applicable safety requirements and published procedures
• Assist dealership fixed management in forecasting goals and objectives for personnel, expenses, sales and profits

Monitor that dealerships are operating within the Customer Satisfaction Index ratings set by Asbury and the Manufacturer

Make recommendations to dealership management

• Actively encourages the recruitment of dealership management candidates from internal and external sources
• Assist dealership fixed operations in implementing and consistently performing accepted processes as determined by Asbury, dealership management and the manufacturer
• Monitor that receivable schedules are current and metrics are within Asbury guidelines for each dealership
• Ensure that reporting systems required by general management, Asbury and the manufacturer are maintained
• Hold Fixed Operations meetings within markets on a regular basis
• Monitor all regional warranty operations for factory compliance, plus timely and accurate claim filing
• Regularly review the pricing policies of the region’s service and parts operations for competitiveness and profitability
• Work with dealership General Management to assist in all segments of Fixed Operation’s personnel, processes and profitability
• Work effectively in cooperation with the National Parts Director and Collision Director
• Perform regular, periodic performance evaluations with dealership fixed management, monitor that dealership management is evaluating staff according to Asbury guidelines
• Must have a minimum of at least 3-5 yrs Automotive experience
• Must have great interpersonal skills
• Must be attentive to detail
• Must be at least eighteen years of age
• Must have a valid Drivers License
• Must be able to pass pre-employment screening (background and drug)

Company Benefits:

Pay and Recognition:

• Weekly pay
• Paid holidays & paid time off
• Paid training
• Stock Awards (select management and front-line team members eligible)

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Health savings
• Flex spending accounts (tax-free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Pet Insurance

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities. Additional advantages:

• Employee assistance program
• Employee discounts on parts and service repairs
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Employee referral program with bonus opportunities

Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.