Operational Analyst Program Admin Officer 3 Jobs

CentraState Healthcare System, headquartered in Freehold, New Jersey, is a leading nonprofit healthcare provider dedicated to serving the community. Its comprehensive network includes CentraState Medical Center, a community-focused hospital, along with an ambulatory campus, two senior living facilities, three free-standing community health pavilions, and a charitable foundation. As the third-largest employer in Monmouth County, CentraState has earned repeated recognition as a Great Place to Work-Certified company, reinforcing its reputation as an exceptional workplace. 

CentraState Medical Center currently has an employment opportunity available for a Security Officer III. This role provides supervisory leadership to ensure the safety of patients, staff, and visitors across CS facilities. This role oversees daily security operations, responds to incidents, coordinates scheduling, and serves as liaison with hospital administration. The Officer 3 also enforces safety policies, manages emergencies, and may support Corporate Investigations.

• Supervision and Leadership
  • Oversee the daily operations of the hospital security staff and act as the Officer in Charge of the Security Team during their shift.
  • Train, mentor, and evaluate the performance of Security Officers under their supervision.
  • Serve as the point of contact for escalated security issues or concerns.
  • Work collaboratively with Hospital Leadership and directly with the Off Shift Managers covering the Medical Centers.
  • Schedule and assign duties always ensuring adequate security coverage.
• Security and Surveillance
  • Patrol hospital buildings and grounds to deter and detect criminal activity, suspicious behavior, and unauthorized access.
  • Monitor security cameras, alarms, and other surveillance equipment to ensure the safety of the premises.
  • Secure entrances, exits, and restricted areas to prevent breaches or theft.
  • Control pedestrian and vehicular traffic as needed.
  • Performs all other duties as assigned, including working various 8- or 12-hour shifts (including holidays), being available for call-back assignments, and attending and successfully completing all mandatory training.
  • May be required to lift up to 50 lbs. and stand for extended periods (up to four hours).
• Emergency Response to incidents at AHCS Locations
  • Respond promptly to disturbances (CS Security Assistance) involving Team Members, Patients and/or Visitors. The Security Officer 3 will deescalate the situation and is responsible to ensure the safety of all persons and property.
  • Respond promptly to all acute medical events (CS Medical Assistance) to assist clinical staff as needed.
  • Respond promptly to all fire alarms (CS Facility Alert Fire Emergency) and participate in fire suppression and assist Team Members, Patients and Visitors as needed.
  • Respond and investigate all missing children (CS Missing Person/Child/Infant) and any suspected infant abduction (CS Infant Child Abduction).
  • Responsible to provide Leadership to our Team Members, Patients and Visitors during any Active Shooter situation (CS Active Shooter).
  • Responsible for assisting all Team Members, Patients and Visitors during any Disaster or Emergency Situation (CS Facility Alerts)
• Access Control
  • Verify the identity of visitors and vendors entering CS Medical Centers, Corporate Locations and Off-Site Locations as appropriate.
  • Enforce hospital policies and procedures regarding access to sensitive areas including but not limited to patient rooms, operating rooms, or pharmacies.
  • Issue and manage all Team Member badges.
  • Be familiar with the Vendormate system for providing badge access to vendors.
• Customer Service
  • Provide directions and assistance to patients and visitors.
  • Maintain a professional demeanor while addressing complaints or concerns.
  • Serve as a visible point of contact to reassure staff and visitors that our facilities are a safe environment.
• Reporting and Documentation
  • Prepare well written, detailed, and accurate incident reports for all security-related events utilizing the IMC Computer database.
  • Maintain logs of daily activities to include but not limited to patient scans, helicopter arrivals, property reports, contraband reports, panic button testing, and forensic patients.
  • Establish and maintain effective communication with all Team Members.
  • Proficient in the use of Security Technology to include IMC Computer, ExaqVision, WinPak, and Genetec.
• Training and Collaboration
  • Work closely with hospital staff, including the nursing and administrative teams, to ensure safety protocols are followed consistent with CS Policies and Procedures.
  • Collaborate with law enforcement and emergency services as required.
  • Participate in the Iron Temple Response Control Techniques (RCT) Training twice per month and maintain a valid RCT Certification with Iron Temple.
  • Complete the FEMA Incident Command System 100, 200 course and the IS 700 National Incident Management System course.
  • Participate in the Emergency Management Decontamination Training.
  • Remain updated on all CS and Protection and Security Services Policies and Procedures.
• Essential Functions for Security Officer 3 assigned to Corporate Investigations
  • Assist Supervisor who is responsible for case management for all investigations.
  • Must be available for recalls during off-hours and weekends for all significant events.
  • Responsible for accurate payroll submission for investigative staff.
  • Must be able to conduct a thorough and complete administrative investigation and risk assessment.
  • Provide security related (WPV, Active Shooter) training for CS team members; able to professionally interact with all other entities within the LE and EMS community (Police, Fire, EMS, etc.).
  • Able to interact with senior leadership throughout the CS organization.

• High school diploma or equivalent required. 
• Associate's degree or Bachelor's degree preferred.
• ICS 100, ICS 200, HIMS 700 required within 6 months of hire

• Valid driver's license with a driving record in compliance with CS's eligibility requirements.

• Exceptional customer service and de-escalation skills required.
• Supervisory experience required
• Relevant security, law enforcement and/or military experience is strongly preferred, especially for those assigned to corporate investigations.
• Healthcare experience preferred. 
• For visitor control responsibilities, must have:
  • Basic Computer Knowledge
  • Mindfulness of surroundings (suspicious packages, people etc.)
  • Skills in dealing with visitors/contractors reluctant to abide with visitor control requirements.
• Other desired skills:
  • Security operations and emergency response
  • Investigation and reporting
  • Access control and surveillance systems
  • Strong communication and conflict resolution
  • Physical fitness to handle patrolling and emergency response tasks.

CentraState Healthcare System, in partnership with Atlantic Health System, is a fully accredited, not-for-profit, community-based health system dedicated to providing comprehensive health services in central New Jersey. Beyond offering a wide range of advanced diagnostic and treatment options, CentraState is committed to being a valuable health partner, focusing on disease prevention, promoting healthy behaviors, and helping individuals of all ages live well.

Located in Freehold, CentraState includes a 284-bed acute-care hospital, a dynamic health and wellness campus, two award-winning senior living communities, a charitable foundation, and convenient satellite health pavilions. These pavilions offer primary care, specialty physician practices, and access to outpatient services such as lab work and physical therapy.

CentraState is proud to be among the less than two percent of hospitals nationwide to earn Magnet designation for nursing excellence five times. Additionally, it has been recognized as a Great Place to Work-Certified Company by Great Place to Work for four consecutive years.

Joining CentraState means becoming part of a pioneering healthcare facility committed to high-quality, patient-focused care. We invite you to make a difference in our community and advance your career with us. We support our employees with work/life balance initiatives, tuition assistance, career advancement opportunities, and more.

Discover why our employees love their jobs and being part of the CentraState family!

CentraState Health System offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members.

What We Offer:

• Medical, Dental, Vision, Prescription Coverage (30 hours per week or above for full-time and part-time team members)
• Life & AD&D Insurance
• Long-Term Disability (with options to supplement)
• 403(b) Retirement Plan with employer match
• 401(a) Retirement Plan with employer contribution
• PTO
• Tuition Reimbursement
• Well-Being Rewards
• Employee Assistance Program (EAP)
• Fertility Coverage, Healthy Pregnancy Program
• Flexible Spending & Commuter Accounts
• Pet, Home & Auto, Identity Theft and Legal Insurance
• Growth Opportunity and Workforce Development Initiatives
• Continuing Education / Onsite Training
• A warm, welcoming company culture based upon mutual respect and a collaborative goal of providing excellent patient care
• Concierge Services with Work & Family Benefits
• Magnet recognized healthcare facility

Compensation Range: $19.50 - $31.20 per hour

The compensation above reflects the established range from CentraState Healthcare System (CSHS) for this position at the time the job was posted. CSHS considers many factors to determine compensation, including education, experience, skills, licenses, certification, and training.  As such, team member compensation may fall outside this range. 

Additionally, the compensation range reflects base salary and does not include extra shift rates or incentives tied to quality, productivity, etc., as applicable.

The benefits outlined also reflect CSHS' policy at the time of posting.  Benefits as are made available to other similarly situated team members of CSHS, although participation is at all times in accordance with and subject to the eligibility and other provisions of such plans and programs. CSHS may modify its benefits plans or programs at any time.

CSHS is proud to comply with all pay equity and pay transparency laws.