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Operational Account Manager Jobs in New York (NOW HIRING)

OOCL USA Inc

Account Manager

Manhattan, NY · On-site

$95K - $107K/yr

... Operations department, and the Sales department. * Monitor market conditions, customer needs, and ... Account Manager Qualifications: * Minimum of 5 years of sales experience in ocean transportation ...

Essen Medical Associates

Account Manager

Bronx, NY

$70K - $77K/yr

Whether you're a medical provider, administrator, or operations professional, there's a career here for you. Join us in making a real difference in the health of our community. The Account Manager is ...

Agadia Systems Inc

Account Manager

Parsippany, NJ · On-site

Bachelor's degree or equivalent experience * 3-5 years of relevant experience in account management, client services, healthcare technology, pharmacy operations, or managed care, including at least 2 ...

Essen Medical Associates

Account Manager

Bronx, NY · On-site

$70K - $77K/yr

Job Summary The Account Manager is responsible for the operational oversight, relationship management, and performance coordination of healthcare providers and partnered nursing home facilities ...

Essen Medical Associates

Account Manager

Bronx, NY · On-site

Job Summary The Account Manager is responsible for the operational oversight, relationship management, and performance coordination of healthcare providers and partnered nursing home facilities ...

Transparent Energy

Account Manager

Fairfield, NJ · On-site

The Opportunity We're seeking a motivated and detail-oriented Account Manager to join our revenue operations team. The ideal candidate will be responsible for managing client relationships, ensuring ...

Format Press

Account Manager

Brooklyn, NY · On-site

... and operational requirements. * Coordinate internally with Design, Creative, Promo, Print, Sales ... Account Management * Serve as a primary point of contact for assigned clients. * Maintain regular ...

Agadia Systems Inc

Account Manager

Parsippany, NJ · On-site

Bachelor's degree or equivalent experience * 3-5 years of relevant experience in account management, client services, healthcare technology, pharmacy operations, or managed care, including at least 2 ...

Cadent

Account Manager

Manhattan, NY

$75K - $80K/yr

As an Account Manager, you will be the trusted advisor for our clients, guiding them from their ... Operational Excellence:Manage key operational tasks such as client billing, coordinating client ...

Cadent

Account Manager

Manhattan, NY

As an Account Manager, you will be the trusted advisor for our clients, guiding them from their ... Operational Excellence:Manage key operational tasks such as client billing, coordinating client ...

Transparent Energy

Account Manager

Fairfield, NJ · On-site

The Opportunity We're seeking a motivated and detail-oriented Account Manager to join our revenue operations team. The ideal candidate will be responsible for managing client relationships, ensuring ...

Mondrian Co

Account Manager

Manhattan, NY · On-site

Position Overview The Account Manager will be responsible for managing a portfolio of established ... Work closely with the internal sales, production, and operations teams to support customer needs.

New

Cadent

Account Manager

Manhattan, NY · On-site

$75K - $80K/yr

As an Account Manager, you will be the trusted advisor for our clients, guiding them from their ... Operational Excellence: Manage key operational tasks such as client billing, coordinating client ...

Format Press

Be Seen First

Account Manager

Brooklyn, NY · On-site

$65K - $75K/yr

... and operational requirements. * Coordinate internally with Design, Creative, Promo, Print, Sales ... Account Management * Serve as a primary point of contact for assigned clients. * Maintain regular ...

Format Press

Be Seen First

Account Manager

Brooklyn, NY · On-site

$65K - $75K/yr

... and operational requirements. * Coordinate internally with Design, Creative, Promo, Print, Sales ... Account Management * Serve as a primary point of contact for assigned clients. * Maintain regular ...

FOX News Network, LLC

Account Manager

New York, NY · On-site

... operational expertise and strategic thinking. Red Seat Ventures partners with the world's top ... ABOUT THE ROLE We are seeking a detail-oriented and client-facing Account Manager to support ...

Fox

Account Manager

New York, NY · On-site

... operational expertise and strategic thinking. Red Seat Ventures partners with the world's top ... ABOUT THE ROLE We are seeking a detail-oriented and client-facing Account Manager to support ...

Workato

Account Manager

New York, NY · On-site

As an Account Manager, you'll manage customer relationships from prospecting and qualification to ... Operations and more * Successful in selling software or technology solutions, ideally in the ...

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Operational Account Manager information

What is an operational account manager?

An Operational Account Manager is responsible for overseeing the day-to-day management of client accounts, ensuring service delivery aligns with client expectations and contractual agreements. They act as a liaison between the client and internal teams, addressing operational issues, optimizing processes, and identifying areas for improvement. Their goal is to build strong client relationships, resolve any service-related concerns, and help clients achieve their business objectives through effective account management.

How does an operational account manager typically collaborate with internal teams to address client needs?

Operational Account Managers work closely with various internal departments, such as sales, customer support, logistics, and finance, to ensure clients receive seamless service and solutions. They act as the main point of contact for clients, translating client requirements into actionable tasks for internal teams and coordinating efforts to resolve issues promptly. This collaborative approach helps build strong client relationships and ensures that service delivery meets or exceeds expectations. Regular meetings and status updates are common practices to keep all stakeholders aligned.

What are the key skills and qualifications needed to thrive as an operational account manager, and why are they important?

To thrive as an Operational Account Manager, you need expertise in account management, operational processes, and a solid understanding of business strategy, typically supported by a relevant degree and experience in client-facing roles. Familiarity with CRM software, data analysis tools, and project management platforms is commonly required. Strong interpersonal communication, problem-solving abilities, and attention to detail set standout professionals apart in this role. These competencies are essential for effectively managing client relationships, ensuring operational efficiency, and driving customer satisfaction.

What is the difference between Operational Account Manager vs Customer Success Manager?

AspectOperational Account ManagerCustomer Success Manager
Primary FocusManaging account operations, processes, and service deliveryEnsuring customer satisfaction and retention
Required SkillsAccount management, process optimization, communicationCustomer relationship management, problem-solving, communication
Work EnvironmentClient sites, operations teams, account management platformsCustomer-facing, support teams, CRM tools
CertificationsOften requires project management or industry-specific certificationsOften requires customer service or success certifications

While both roles involve managing client relationships, the Operational Account Manager focuses on operational processes and service delivery, ensuring smooth account functioning. The Customer Success Manager emphasizes building strong customer relationships to promote satisfaction and retention. Both roles are vital in client management but serve different strategic purposes within organizations.

What are popular job titles related to Operational Account Manager jobs in New York?

For Operational Account Manager jobs in New York, the most frequently searched job titles are:

What job categories do people searching Operational Account Manager jobs in New York look for?

The top searched job categories for Operational Account Manager jobs in New York are:

What cities in New York are hiring for Operational Account Manager jobs?

Cities in New York with the most Operational Account Manager job openings:

Operational Account Manager jobs near you
Infographic showing various Operational Account Manager job openings in New York as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution.

Account Manager

OOCL USA Inc

Manhattan, NY • On-site

$95K - $107K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Job description

Account Manager

Location: Remote — must reside in or near NYC
Travel: Approximately 25%, or as needed to support the assigned sales territory
Position Type: Outside Sales

OOCL is seeking an outside salesperson to support business development and customer relationship management within the NYC tristate area market and surrounding sales territory. OOCL offers the opportunity to represent a respected global brand while building meaningful customer partnerships and contributing to the growth of our Marketing & Sales organization.

The Account Manager is responsible for identifying new business opportunities, growing existing customer relationships, developing territory sales plans, and supporting revenue growth within the ocean transportation and logistics industry. The Account Manager will work cross-functionally with internal teams to deliver responsive, value-driven solutions and a strong customer experience. 

OOCL Benefits:

  • Medical & Dental, 100% company-paid
  • Optional Vision Insurance
  • This role comes with an $8,400 annual car allowance
  • 401(k) Retirement Plan + Pension Plan
  • PTO & Separate Paid Sick Time
  • Paid Major Holidays
  • Employee Assistance Program

Account Manager Key Responsibilities:

  • Identify and develop new business opportunities within the assigned sales territory.
  • Maintain and grow existing customer accounts through regular communication, customer meetings, and business reviews.
  • Develop and execute sales plans focused on revenue growth, customer value, and contribution improvement.
  • Support bids, pricing discussions, customer proposals, and contract opportunities.
  • Collaborate with internal teams including Trades department (pricing/rates), Customer Service department, Operations department, and the Sales department.
  • Monitor market conditions, customer needs, and competitive activity to support sales strategy.
  • Adhere to OOCL’s competition compliance policies and procedures in all business activities.
  • Represent OOCL professionally in customer-facing and industry-related interactions.

Account Manager Qualifications:

  • Minimum of 5 years of sales experience in ocean transportation, steamship, freight forwarding, logistics, or a related transportation industry.
  • Prior outside sales, territory sales, or account management experience preferred.
  • Ability to travel approximately 25%, or as needed.
  • Bachelors degree or higher level of education.
  • Valid driver’s license and reliable vehicle required.
  • Proficiency with Microsoft Office, including PowerPoint, Excel, Word, Teams, Outlook, and SharePoint.
  • Must reside within in the NYC tristate area.

Preferred Skills:

  • Strong customer relationship management and business development skills.
  • Excellent communication, negotiation, listening, and interpersonal skills.
  • Strong organization, planning, and prioritization abilities.
  • Self-motivated, adaptable, and comfortable working independently in a remote/outside sales environment.
  • Ability to collaborate effectively with cross-functional teams.


All employment is contingent upon the successful completion of a background check and MVR approval.


The annualized base salary for this position ranges from $95,000.00 to $107,000.00 excluding fringe benefits.  If hired at OOCL, the final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience.  In addition to those factors, we also consider internal equity as part of any final offer.  Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth.  All full-time employees enjoy these outstanding benefits, while in a safe, friendly, clean, business casual office environment.


OOCL is an Equal Opportunity Employer and offers a diverse, inclusive, and equitable work environment. OOCL does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. For more information, we encourage you to visit us at www.oocl.com.

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