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Operational Account Manager Jobs in Connecticut (NOW HIRING)

Domesticandgeneral

Senior Account Manager

Norwalk, CT · On-site +1

Experience in account management, client delivery, project delivery, or commercial operations roles * Highly organised, with the ability to manage multiple priorities and workstreams at the same time

Clarest Health

Nurse Account Manager

Hartford, CT · On-site

$100K - $105K/yr

... operations. As a part of the Clarest Health team, you'll be contributing to a mission-driven ... We're seeking a Registered Nurse-level Field-Based Account Manager who takes initiative, solves ...

Clarest Health

Nurse Account Manager

Cheshire, CT · On-site

$100K - $105K/yr

... operations. As a part of the Clarest Health team, you'll be contributing to a mission-driven ... We're seeking a Registered Nurse-level Field-Based Account Manager who takes initiative, solves ...

Clarest Health

Nurse Account Manager

Cheshire, CT · On-site

$100K - $105K/yr

... operations. As a part of the Clarest Health team, you'll be contributing to a mission-driven ... We're seeking a Registered Nurse-level Field-Based Account Manager who takes initiative, solves ...

Clarest Health

Nurse Account Manager

Hartford, CT · On-site

$100K - $105K/yr

... operations. As a part of the Clarest Health team, you'll be contributing to a mission-driven ... We're seeking a Registered Nurse-level Field-Based Account Manager who takes initiative, solves ...

Clarest Health

Nurse Account Manager

Cheshire, CT · On-site

$100K - $105K/yr

... operations. As a part of the Clarest Health team, you'll be contributing to a mission-driven ... We're seeking a Registered Nurse-level Field-Based Account Manager who takes initiative, solves ...

Clarest Health

Nurse Account Manager

Hartford, CT · On-site

$100K - $105K/yr

... operations. As a part of the Clarest Health team, you'll be contributing to a mission-driven ... We're seeking a Registered Nurse-level Field-Based Account Manager who takes initiative, solves ...

Marmon

Key Account Manager, NAA

West Haven, CT · On-site

$110K - $125K/yr

This role owns the operational cadence for total management of our NAA accounts, including customer coordination, quote management, forecast accuracy, CRM and pipeline management, NPD and derivative ...

Kaseya Careers

Strategic Account Manager

Norwalk, CT · On-site

... driving operational efficiency and long-term business success. Backed by Insight Partners, a ... Position Summary Kaseya is seeking a results-oriented and client-focused Strategic Account Manager ...

Flowers Foods

Regional Account Manager

CT · On-site

$105K/yr

... Operations team, BU/Brand Teams, Marketing, Supply Chain, and other functions to achieve enterprise ... Retail Account Management and CPG sales Past success in teamwork and guiding sales Equivalent ...

Lowe's

Sr. Account Manager

Danbury, CT · On-site

Additionally, the Sr. Account Manager will attend tradeshows, conduct jobsite/customer office ... Integrates with customer's accounting and business operations practices to best support and ...

Kobie Marketing

Sr. Account Manager

Hartford, CT · On-site +1

About the team and what we'll build together As a Senior Account Manager, you will be responsible for providing planning, operational and optimization support for one of Kobie's key accounts and ...

Kobie Marketing

Sr. Account Manager

Hartford, CT · Remote

About the team and what we'll build together As a Senior Account Manager, you will be responsible for providing planning, operational and optimization support for one of Kobie's key accounts and ...

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Operational Account Manager information

What is an operational account manager?

An Operational Account Manager is responsible for overseeing the day-to-day management of client accounts, ensuring service delivery aligns with client expectations and contractual agreements. They act as a liaison between the client and internal teams, addressing operational issues, optimizing processes, and identifying areas for improvement. Their goal is to build strong client relationships, resolve any service-related concerns, and help clients achieve their business objectives through effective account management.

What are the key skills and qualifications needed to thrive as an operational account manager, and why are they important?

To thrive as an Operational Account Manager, you need expertise in account management, operational processes, and a solid understanding of business strategy, typically supported by a relevant degree and experience in client-facing roles. Familiarity with CRM software, data analysis tools, and project management platforms is commonly required. Strong interpersonal communication, problem-solving abilities, and attention to detail set standout professionals apart in this role. These competencies are essential for effectively managing client relationships, ensuring operational efficiency, and driving customer satisfaction.

What is the difference between Operational Account Manager vs Customer Success Manager?

AspectOperational Account ManagerCustomer Success Manager
Primary FocusManaging account operations, processes, and service deliveryEnsuring customer satisfaction and retention
Required SkillsAccount management, process optimization, communicationCustomer relationship management, problem-solving, communication
Work EnvironmentClient sites, operations teams, account management platformsCustomer-facing, support teams, CRM tools
CertificationsOften requires project management or industry-specific certificationsOften requires customer service or success certifications

While both roles involve managing client relationships, the Operational Account Manager focuses on operational processes and service delivery, ensuring smooth account functioning. The Customer Success Manager emphasizes building strong customer relationships to promote satisfaction and retention. Both roles are vital in client management but serve different strategic purposes within organizations.

How does an operational account manager typically collaborate with internal teams to address client needs?

Operational Account Managers work closely with various internal departments, such as sales, customer support, logistics, and finance, to ensure clients receive seamless service and solutions. They act as the main point of contact for clients, translating client requirements into actionable tasks for internal teams and coordinating efforts to resolve issues promptly. This collaborative approach helps build strong client relationships and ensures that service delivery meets or exceeds expectations. Regular meetings and status updates are common practices to keep all stakeholders aligned.
What job categories do people searching Operational Account Manager jobs in Connecticut look for? The top searched job categories for Operational Account Manager jobs in Connecticut are:
Operational Account Manager jobs near you
Infographic showing various Operational Account Manager job openings in Connecticut as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 12% Part Time, and 1% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Senior Account Manager

Domesticandgeneral

Norwalk, CT • On-site, Remote

Full-time

Re-posted 21 days ago

Job description

Senior Account Manager US

Location: US Based and remote options available with visits to our office in Norwalk and other US sites as and when required.

Contract: Permanent

Salary: Competitive

As part of our continued growth in the US, we're looking for a Senior Account Manager to join our US Client Delivery team at Domestic & General. As an Senior Account Manager, you will play a key role in supporting successful project delivery and growth of assigned client accounts across D&G's US business. Working closely with the Account Director and Client Relationship Leads, you will help execute client initiatives, track projects from ideation to completion and coordinate activity across internal delivery teams to ensure outcomes are delivered on time, on budget, and in line with agreed client and business priorities.

The role is hands-on and execution-focused, with responsibility for managing day-to-day delivery activity, supporting growth and commercial initiatives, and acting as a key point of coordination between clients and D&G's internal teams. While this role does not carry ultimate commercial or contractual accountability for client accounts, it operates closely with Client Relationship Leads and shares responsibility for supporting growth, performance, and high-quality client outcomes.

The role may require occasional domestic travel to client, partner, or manufacturing sites to support delivery activities and conduct on-site audits as needed

What you'll do:

Client delivery & account support

  • Support the Account Director to successfully deliver key initiatives across client accounts

  • Act as a day-to-day point of contact, ensuring smooth execution and a great client experience

  • Turn client priorities into clear, actionable delivery plans with defined timelines

Driving growth & commercial impact

  • Support the rollout of growth and optimisation initiatives across your accounts

  • Contribute insights and analysis to help shape client strategy and decision-making

  • Play a key role in identifying opportunities to enhance performance and value

Performance & reporting

  • Track and analyse performance against KPIs to ensure we're delivering on our promises

  • Produce clear, insightful reporting for both clients and internal stakeholders

  • Help bring data to life, highlighting trends, risks, and opportunities

Collaboration & continuous improvement

  • Work cross-functionally to coordinate activity and ensure timely, high-quality delivery

  • Support governance processes, audits, and readiness checks where required

  • Champion scalable ways of working and contribute to continuous improvement initiatives

What you'll bring:

  • Experience in account management, client delivery, project delivery, or commercial operations roles

  • Highly organised, with the ability to manage multiple priorities and workstreams at the same time

  • A strong understanding of how commercial goals translate into operational delivery and outcomes

  • Confident working with data, with the ability to analyse performance and produce clear, actionable insights

  • Experience operating in regulated, service-led, or complex environments is a plus

  • Familiarity with delivery tracking, reporting, or workflow tools would be beneficial

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.

Apply