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Operational Account Manager Jobs in Connecticut (NOW HIRING)

Timex Group USA Inc.

Account Manager

Shelton, CT · On-site

... operational requirements unique to these channels. Requirements * Bachelor's degree or equivalent ... years of account management or sales experience in wholesale/retail, ideally within watches ...

Timex Group

Account Manager

Shelton, CT · Hybrid

... operational requirements unique to these channels. Requirements * Bachelor's degree or equivalent ... years of account management or sales experience in wholesale/retail, ideally within watches ...

Rent-A-Center

Account Manager

Danbury, CT · On-site

$20 - $20.40/hr

This dynamic role is responsible for managing rental accounts by delivering exceptional customer ... operational guidelines Qualifications High school diploma or equivalent At least 18 years of age ...

Rent-A-Center

Account Manager

Bridgeport, CT

$20 - $20.40/hr

This dynamic role is responsible for managing rental accounts by delivering exceptional customer ... operational guidelines Qualifications High school diploma or equivalent At least 18 years of age ...

Rent-A-Center

Account Manager

Danbury, CT · On-site

$20 - $20.40/hr

This dynamic role is responsible for managing rental accounts by delivering exceptional customer ... and operational guidelines Qualifications • High school diploma or equivalent • At least 18 ...

Rent-A-Center

Account Manager

Bridgeport, CT · On-site

$20 - $20.40/hr

This dynamic role is responsible for managing rental accounts by delivering exceptional customer ... and operational guidelines Qualifications • High school diploma or equivalent • At least 18 ...

Kaseya Careers

Account Manager

Norwalk, CT · On-site

... driving operational efficiency and long-term business success. Backed by Insight Partners, a ... Position Summary Kaseya is looking for an enthusiastic and results-driven Account Manager to focus ...

Veolia

Key Account Manager

Newington, CT · Remote

Build long term relationships with key accounts that increase profitability of the Contract Operations group, leveraging our technology and knowhow, DBO-O&M project delivery, program management and ...

Veolia Environnement SA

Key Account Manager

Newington, CT · On-site +1

$110K - $150K/yr

Build long term relationships with key accounts that increase profitability of the Contract Operations group, leveraging our technology and knowhow, DBO-O&M project delivery, program management and ...

Axis Capital

Account Manager

Stamford, CT · On-site

... its operations. The Account Manager is responsible for delivering high-quality and efficient ... service to both internal and external clients, serving as a critical partner to the underwriting ...

AXIS Capital

Account Manager

Stamford, CT · On-site

... its operations. The Account Manager is responsible for delivering high-quality and efficient ... service to both internal and external clients, serving as a critical partner to the underwriting ...

American Iron & Metal

Account Manager

New Haven, CT · On-site

... Account Manager to join our dedicated team! In this role, you'll engage directly with catalytic ... Team Collaboration: Work closely with our operations and logistics teams, ensuring smooth ...

American Iron & Metal

Account Manager

New Haven, CT · On-site

... Account Manager to join our dedicated team! In this role, you'll engage directly with catalytic ... Team Collaboration: Work closely with our operations and logistics teams, ensuring smooth ...

American Iron & Metal

Account Manager

New Haven, CT · On-site

... Account Manager to join our dedicated team! In this role, you'll engage directly with catalytic ... Team Collaboration: Work closely with our operations and logistics teams, ensuring smooth ...

American Iron & Metal

Account Manager

New Haven, CT · On-site

... Account Manager to join our dedicated team! In this role, you'll engage directly with catalytic ... Team Collaboration: Work closely with our operations and logistics teams, ensuring smooth ...

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Operational Account Manager information

What is an operational account manager?

An Operational Account Manager is responsible for overseeing the day-to-day management of client accounts, ensuring service delivery aligns with client expectations and contractual agreements. They act as a liaison between the client and internal teams, addressing operational issues, optimizing processes, and identifying areas for improvement. Their goal is to build strong client relationships, resolve any service-related concerns, and help clients achieve their business objectives through effective account management.

How does an operational account manager typically collaborate with internal teams to address client needs?

Operational Account Managers work closely with various internal departments, such as sales, customer support, logistics, and finance, to ensure clients receive seamless service and solutions. They act as the main point of contact for clients, translating client requirements into actionable tasks for internal teams and coordinating efforts to resolve issues promptly. This collaborative approach helps build strong client relationships and ensures that service delivery meets or exceeds expectations. Regular meetings and status updates are common practices to keep all stakeholders aligned.

What are the key skills and qualifications needed to thrive as an operational account manager, and why are they important?

To thrive as an Operational Account Manager, you need expertise in account management, operational processes, and a solid understanding of business strategy, typically supported by a relevant degree and experience in client-facing roles. Familiarity with CRM software, data analysis tools, and project management platforms is commonly required. Strong interpersonal communication, problem-solving abilities, and attention to detail set standout professionals apart in this role. These competencies are essential for effectively managing client relationships, ensuring operational efficiency, and driving customer satisfaction.

What is the difference between Operational Account Manager vs Customer Success Manager?

AspectOperational Account ManagerCustomer Success Manager
Primary FocusManaging account operations, processes, and service deliveryEnsuring customer satisfaction and retention
Required SkillsAccount management, process optimization, communicationCustomer relationship management, problem-solving, communication
Work EnvironmentClient sites, operations teams, account management platformsCustomer-facing, support teams, CRM tools
CertificationsOften requires project management or industry-specific certificationsOften requires customer service or success certifications

While both roles involve managing client relationships, the Operational Account Manager focuses on operational processes and service delivery, ensuring smooth account functioning. The Customer Success Manager emphasizes building strong customer relationships to promote satisfaction and retention. Both roles are vital in client management but serve different strategic purposes within organizations.

What job categories do people searching Operational Account Manager jobs in Connecticut look for?

The top searched job categories for Operational Account Manager jobs in Connecticut are:

Operational Account Manager jobs near you
Infographic showing various Operational Account Manager job openings in Connecticut as of August 2026, with employment types broken down into 84% Full Time, 11% Part Time, 2% Temporary, and 3% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution.

Account Manager

Berlin, CT

Facility Compliance Services LLC
See more jobs at Facility Compliance Services LLCexternal

$31 - $36/hr

Full-time

Posted 13 days ago

Job description

Altus Fire & Life Safety is a full-service fire and life safety services platform. We offer a complete suite of solutions, from the design, engineering, installation, and servicing of state-of-the-art fire and life safety systems to training, consulting, crisis management and business continuity services.

Facility Compliance Services, part of the Altus Fire & Life Safety family of companies, located in Berlin, CT is looking for an Account Manager to join our team!

The Account Manager is the single point of contact and trusted advisor for an assigned portfolio of client accounts. This is more than a sales role — you are a relationship manager, customer advocate, and internal "quarterback" who owns the full customer lifecycle from initial engagement through ongoing growth and retention.  You drive recurring revenue, secure new building contracts, protect account margins, and deliver a seamless customer experience by coordinating FCS’s sales, operations, scheduling, estimating, and accounting teams around each client’s needs.

We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our team members.


Hourly Rate:  $31.00/hour - $36.00/hour
ResponsibilitiesCustomer Relationship Management
• Single, consistent point of contact for your portfolio — the one voice the client hears from start to finish.
• Conduct proactive outreach to review service satisfaction, surface concerns, and build long-term trust.
• Introduce yourself and set communication expectations with new or transitioning property/building managers within one week.
• Educate clients on code and compliance requirements, using each conversation as an opportunity to add value and upsell appropriate services.
• Document all client interactions in the CRM for continuity, accountability, and opportunity tracking.

Inside Sales & Portfolio Growth
• Daily outbound calling to manage open proposals, deficiency quotes, service quotes, and renewals.
• Identify and close opportunities for additional services, portfolio expansion, and new building contracts.
• Apply a structured interaction framework on every touch: Client Touch → Qualify & Approve → Opportunity Identification → Referral & Portfolio Growth.
• Review all quotes before sending — understand the client’s budget and break out tenant vs. base-building costs and priorities.
• Leverage existing relationships and tools (LinkedIn, ZoomInfo, CRM, industry networks, etc) to expand accounts and generate referrals.

Margin & Account Performance
• Monitor and maintain gross-margin (GM%) health across portfolio, identifying opportunities to improve.
• Drive profitable, recurring-revenue growth year over year across assigned accounts.

Contract Renewals & Retention
• Begin the renewal process ~90 days before expiration and participate in regular renewal reviews for contracts inside that window.
• Prepare by reviewing account GM, relationship history, outstanding deficiencies, management changes, and growth opportunities.
• Present the value of added services and compliance coverage; be proactive rather than reactive — reach out ahead of expiration, line up site visits for deficiencies, and grow the portfolio at renewal.

Collections Support
• Support the collection of outstanding and delinquent balances (0–60 day cycle) by leveraging client relationships; coordinate with Accounting to flag at-risk accounts and keep accounts current.

Sales & Operations Collaboration (Internal Quarterback)
• Route customer inquiries — scheduling, reports, quotes, invoices, deficiencies, contract questions — to the right internal team, follow through to resolution, and relay one consistent update back to the client.
• Partner with outside sales on site visits, building audits, and opportunity qualification.
• Participate in weekly Account Management / Inside Sales / Operations and portfolio-growth meetings, plus coaching and networking events (Lunch & Learns, industry conferences, client appreciation, etc).
Required Skills
  • 2+ years in inside sales, account management, customer service, or service coordination
  • Experience in a technical, construction, mechanical, fire/life safety, or service-based industry is an asset
  • Proficiency with CRM systems and the Microsoft Office suite
  • Highly organized and deadline-driven, comfortable managing a high volume of daily outreach
  • Comfortable working cross-functionally with operations, scheduling, estimating, and accounting teams
  • High School Diploma or equivalent required