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Operation Manager Jobs in Georgetown, ON (NOW HIRING)

Teleperformance

Operations Manager

Toronto, ON

CA$52K/yr

About the Job The Operations Manager is accountable for end-to-end performance of the assigned customer operations team. This role owns client delivery, operational excellence,peopleleadership, and ...

Chanel

Operations Manager

Toronto, ON

The Operations Manager will be the expert on Standard Operating Procedures, systems/tools and ensuring the smooth running of operations to enable the ultimate client experience. Your Impact @ Chanel:

Crownholdings

Operations Manager

Toronto, ON · On-site

... eliminate operation problems and improve product quality * Communicates and coordinates with ... Manages performance and development of all of their direct reports * Performs other job-related ...

Wajax

Operations Manager

Mississauga, ON · On-site

CA$97K - CA$120K/yr

Ensure that the overall people/staffing plan for the operation/branch reflects high performance ... Manage branch personnel performance, safety, training and customer service * Work with customers ...

Wajax Limited

Operations Manager

Mississauga, ON · On-site

CA$97K - CA$120K/yr

Ensure that the overall people/staffing plan for the operation/branch reflects high performance ... Manage branch personnel performance, safety, training and customer service * Work with customers ...

Wajax

Operations Manager

Concord, ON

CA$97K - CA$120K/yr

Ensure that the overall people/staffing plan for the operation/branch reflects high performance ... Manage branch personnel performance, safety, training and customer service * Work with customers ...

Wajax Limited

Operations Manager

Mississauga, ON · On-site

CA$97K - CA$120K/yr

Manage branch operations to achieve company targets and to ensure branch activities support a safe ... operation/branch reflects high performance, bench and succession planning, consistent mentoring ...

Mondo

Workplace Operations Manager

Toronto, ON · Remote

Workplace Operations Manager, Onsite/Hybrid - Toronto, ON. Start date is ASAP (July 2025) for this 12-month contract position. Job Title: Workplace Operations Manager Location-Type: Hybrid Onsite, 2 ...

Bloom Care Solutions

Operations Manager

Woodbridge, ON · On-site

Operations Manager As an Operations Manager you will lead and guide a team of Care Experience Coordinators that support Bloom's Digital Health and Home Care Services. In this leadership role you will ...

Bloom Care Solutions

Operations Manager

Woodbridge, ON · On-site

Operations Manager As an Operations Manager you will lead and guide a team of Care Experience Coordinators that support Bloom's Digital Health and Home Care Services. In this leadership role you will ...

Ppl Agency

Retail Operations Manager

Toronto, ON

Overview Retail Operations Manager Six-Month Contract, with strong potential to become permanentCompensation: $75,000 annualized, plus performance bonus, executive-level benefits & signing bonus!

Ppl Agency

Retail Operations Manager

Toronto, ON · On-site

Retail Operations Manager Six-Month Contract, with strong potential to become permanent Compensation: $75,000 annualized, plus performance bonus, executive-level benefits & signing bonus! Location:

JLL

Brokerage Operations Manager

Toronto, ON · On-site

Brokerage Operations Manager - JLL What this job involves: JLL Retail Canada is seeking an exceptional Brokerage Operations Manager to lead the day-to-day operations of one of Canada's premier retail ...

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Operation Manager information

What is an operation manager?

Operation Managers are professionals responsible for overseeing and improving the day-to-day operations of a business or organization. Their duties typically include managing staff, optimizing processes, ensuring quality standards, and coordinating between different departments to achieve organizational goals. Operation Managers play a key role in increasing efficiency and productivity while maintaining high levels of customer satisfaction and compliance with company policies.

What are the key skills and qualifications needed to thrive as an operation manager?

To thrive as an Operations Manager, you need strong organizational, analytical, and leadership skills, typically supported by a bachelor's degree in business, management, or a related field. Familiarity with enterprise resource planning (ERP) software, project management tools, and Lean or Six Sigma certifications is often required. Excellent communication, problem-solving, and team-building abilities help an Operations Manager drive performance and foster a positive work culture. These skills and qualifications are vital for optimizing processes, improving efficiency, and ensuring organizational goals are met.

How does an operation manager typically collaborate with other departments to ensure smooth business operations?

Operation Managers frequently work cross-functionally, coordinating with departments such as finance, HR, sales, and logistics to align operational processes with organizational goals. They often lead meetings to discuss workflow improvements, address supply chain issues, and resolve interdepartmental challenges. This collaborative approach helps identify bottlenecks early and ensures that resources are allocated efficiently, making strong communication and relationship-building skills essential for success in this role.

What is the difference between Operation Manager vs Supply Chain Manager?

AspectOperation ManagerSupply Chain Manager
Required CredentialsBachelor's degree in Business, Operations, or related field; certifications like PMP or APICS are commonBachelor's degree in Supply Chain, Logistics, or Business; certifications like CSCP or CPSM are common
Work EnvironmentOversees daily operations within a company, managing staff and processesFocuses on managing the supply chain process, including procurement, logistics, and distribution
Employer & Industry UsageUsed across manufacturing, retail, healthcare, and service industriesPrimarily in manufacturing, retail, and logistics sectors

While both roles focus on operational efficiency, an Operation Manager oversees overall daily operations within a company, whereas a Supply Chain Manager specializes in managing the supply chain process from procurement to delivery. The roles often overlap but differ in scope and focus area.

How much should an operation manager be paid?

The average salary for an operations manager varies by industry and experience but typically ranges from $60,000 to $120,000 annually. Factors such as location, company size, and certifications can influence compensation levels.
More about Operation Manager jobs

What job categories do people searching Operation Manager jobs in Georgetown, ON look for?

The top searched job categories for Operation Manager jobs in Georgetown, ON are:

What cities near Georgetown, ON are hiring for Operation Manager jobs?

Cities near Georgetown, ON with the most Operation Manager job openings:

Operation Manager jobs near you
Infographic showing various Operation Manager job openings in Georgetown, ON as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution.

Operations Manager

Teleperformance

Toronto, ON

CA$52K/yr

Full-time

Medical, Dental, PTO

Re-posted 6 days ago

Teleperformance rating

5.5

Company rating: 5.5 out of 10

Based on 189 frontline employees who took The Breakroom Quiz

45th of 72 rated call and contact centers

Job description

Join Teleperformance - Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

About the Job

The Operations Manager is accountable for end-to-end performance of the assigned customer operations team. This role owns client delivery, operational excellence,peopleleadership, and financial outcomes, ensuring service levels are met while driving continuous improvement, employee engagement, and sustainable growth.

Responsibilities

Customer Management

  • Takesfull ownership of the aligned team's performance and client satisfaction.

  • Develops strategic and tactical plans to proactively address client needs, emerging trends, and industry best practices.

  • Buildsdeepunderstanding of client processes andidentifiesopportunities for value addition.

  • Representsoperations in client-facing forums including WBRs and MBRs.

Operational Excellence

  • Monitors and ensures adherence to Service Level Agreements (SLAs).

  • Tracks attrition,maintainsEarly Warning System (EWS) trackers, and conducts quarterly audits.

  • Partners with Workforce Management, Recruitment, and Clients onmanpowerplanning.

  • Analyzes performance metrics,identifiesprocess gaps, and collaborates with Quality and Training teams to implement corrective actions.

  • Acts as a subject matter expert for the process andleadsresolution of internal and external escalations.

  • Partners with Director / Senior Director to design and implement effective incentive structures to drive performance.

People & Culture

  • Coaches and develops Team Managers, Team Leaders, Coaches, and Agents to drive performance and career growth.

  • Manages performance issues and partners with HR on separation cases andtimelybackfills.

  • Handlesescalations related to people management, training guidelines, compliance, and complaints.

  • Conducts regular skip-level meetings and ensures feedback is actioned and cascaded to relevant departments.

  • Identifieshigh-potential talent and drives succession planning across all levels.

  • Owns performance management, compensation inputs, and rewards & recognition initiatives.

Financial Management

  • Manages operational costs while ensuring revenue targets are achieved.

  • Ensuresoptimaloccupancy andutilizationlevels.

  • Oversees team budgets, engagement funds, andtimelysubmission of billing information.

  • Maintains required headcount levels and buffer percentages for the process.

Preferred Skills

  • Strong business acumen with a solid understanding of customer operations and service delivery models.

  • Excellent verbal and written communication skills with strong presentation capabilities.

  • Proven stakeholder management and client engagement experience.

  • Demonstrated ability to analyze performance metrics and drive process improvements.

  • Strong coaching andpeopledevelopment skills.

Critical Competencies

  • Delivers Customer Service Excellence

  • Supports Innovation & Continuous Improvement

  • Builds Collaborative Relationships

  • Coaches & Develops Others

Benefits & Perks

  • Established career path supported by self-assessments, virtual training, and guided curriculum thatallowfor vertical and horizontal growth throughour multiplelines of business.

  • Robust career path with a full development plan and the opportunity to grow in the organization.

  • Paid9weeksoftraining(,2 weeks annual leave.

  • Continuous learning through progressive training that is specific to your tenure and skills.

  • Competitive salary with incentive programs

  • Positive and supportive environment

  • Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Salary

  • $52,000 annually

Location

  • Candidates areadvised to bewithin travel distance from our primary locations: Yonge- Eglinton Midtown Toronto

Teleperformance welcomes and encourages applications from people with Disabilities. Should you be invited toparticipatein the selection process, we are committed toaccommodatingyou to best meet your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

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