Operating Manager Jobs in Banff, AB (NOW HIRING)

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you'll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

ROLE & RESPONSIBILITIES

• Support and lead all aspects of day-to-day food and beverage operations across multiple outlets.

• Provide on-floor coverage and hands-on operational leadership, particularly in the absence of outlet managers, to ensure seamless service and consistent guest experience.

• Be present and available during peak periods, manager transitions, or unexpected absences to maintain continuity and leadership presence.

• Deliver structured, consistent training and onboarding for all new F&B managers, including IT access, operational systems, Standard Operating Processes (SOPs) and departmental tools.

• Standardize and lead training for all salaried leaders, ensuring alignment with brand standards, policies, and procedures.

• Conduct F&B Orientation for all leadership team members and provide ongoing coaching to drive continuous development and growth.

• Monitor and guide labour management at the manager level, ensuring accurate schedules, staffing plans, time off requests and payroll practices in line with business volume and budget goals.

• Assist in the recruitment, onboarding, and performance management of middle-management team members (Assistant Managers, F&B Managers).

• Collaborate with managers to improve labour productivity, manage scheduling gaps, and support proper planning for activations, events, and busy periods.

• Lead menu engineering by prioritizing and evaluating new product, menu, and package requests from F&B teams and key stakeholders, ensuring alignment with brand standards, guest expectations, and business goals.

• Assist with menu development, beverage programming, and concept creation in collaboration with culinary team and Line of Business leaders.

• Assist in the development and launch of the F&B Applications and Takeout Program, providing ongoing training and support as needed.

• Maintain consistent, structured verbal and written communication with F&B teams and leadership across properties to ensure alignment and foster effective collaboration and consistency.

• Prepare and submit activity, operational, and project status reports to the Director of Food & Beverage and other business stakeholders.

• Ensure all outlets maintain the highest standards of service, food quality, cleanliness, and guest satisfaction.

• Assist in developing and executing revenue-driving promotions and guest-facing tactics.

• Act as a culture champion by consistently modeling Pursuit's values and fostering an inclusive, engaging workplace that inspires both leaders and front-line team members to thrive.

• Encourage community involvement by volunteering within the community and supporting team member participation.

• Support and lead all aspects of day-to-day food and beverage operations across multiple outlets.

• Provide on-floor coverage and hands-on operational leadership, particularly in the absence of outlet managers, to ensure seamless service and consistent guest experience.

• Be present and available during peak periods, manager transitions, or unexpected absences to maintain continuity and leadership presence.

REQUIRED SKILLS & QUALIFICATIONS

• Strong communication skills, both written and verbal

• Minimum of 5 years senior level experience operating a 4+ million diverse food and beverage operation

• Post-secondary education in hospitality or a related field

• Proven experience building relationships and working with teams across all levels

• Thrives in a fast paced and high energy work environment

• Able to create "followership" through modelling our core values and best practices

• Capable of inspiring and motivate teams to maximize performance within the organization

• Experience in budgeting, Profit and Loss management and financial controls required

• Excellent beverage, wine and food knowledge

• Pro Serve certificate

• Sommelier qualification an asset

• Flexible schedule as weekends and evening shifts are required

• Outstanding team player, able to motivate and support employees

• Excellent communication, interpersonal and guest service skills

• A self-starter with strong organizational skills

• To honour our commitment to be "Always Honest" all employees must consent to a criminal record check

This is a salaried role.

About Us:

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavik and Costa Rica.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work - it's a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you're tackling projects or enjoying our many perks, you'll feel supported and valued. With a variety of great benefits, we're committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we're lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say 'yes' to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

• Join an inclusive, global team and make life-long connections

• Enjoy free access to Pursuit attractions and 50% off for friends

• Get discounts on hotel stays, dining, and retail

• Access subsidized mental health and wellness resources

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is locatedto apply and join our inclusive team!We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can't apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team atta@pursuitcollection.com.

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.