1

Online Shopper Jobs in Springfield, IL (NOW HIRING)

Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier Essential Job Functions: Online Grocery Pick-Up Clerk working ...

In Shopper

Springfield, IL · On-site

$8 - $16/hr

In Shoppers are responsible for greeting customers when they enter and exit the restaurant. Providing world-class customer service and executing fast and accurate sandwiches while maintaining ...

In Shopper

Springfield, IL · On-site

$8 - $16/hr

In Shoppers are responsible for greeting customers when they enter and exit the restaurant. Providing world-class customer service and executing fast and accurate sandwiches while maintaining ...

In Shoppers are responsible for greeting customers when they enter and exit the restaurant. Providing world-class customer service and executing fast and accurate sandwiches while maintaining ...

In Shopper

Springfield, IL · On-site

$8 - $16/hr

In Shoppers are responsible for greeting customers when they enter and exit the restaurant. Providing world-class customer service and executing fast and accurate sandwiches while maintaining ...

In Shopper

Springfield, IL · On-site

$8 - $16/hr

In Shoppers are responsible for greeting customers when they enter and exit the restaurant. Providing world-class customer service and executing fast and accurate sandwiches while maintaining ...

Retail Warehouse Associate

Springfield, IL

$14.75 - $16.25/hr

As a Retail Warehouse Associate, you'll help us create great shopping experiences by keeping our sales floor stocked and preparing online orders to be shipped to customers' homes. This includes ...

Retail Warehouse Associate

Springfield, IL · On-site

$14.75 - $16.25/hr

As a Retail Warehouse Associate, you'll help us create great shopping experiences by keeping our sales floor stocked and preparing online orders to be shipped to customers' homes. This includes ...

Retail Warehouse Associate

Springfield, IL

$14.75 - $16.25/hr

As a Retail Warehouse Associate, you'll help us create great shopping experiences by keeping our sales floor stocked and preparing online orders to be shipped to customers' homes. This includes ...

Sales Associate - PT

Springfield, IL · On-site

$14 - $18.75/hr

... shopping experience tailored for each customer. Our Sales Associates embody GNC's "Live Well ... Fulfill online orders timely and accurately in compliance with company guidelines. * Boost product ...

Juice Barista Part Time

Springfield, IL

$15 - $17.25/hr

... their shopping journey. As a full-service marketing agency, we specialize in digital and ... Accurately complete all reportingrequirements (including on-line requirements) as required.

Accurately complete all reportingrequirements (including on-line requirements) as required ... their shopping journey. As a full-service marketing agency, we specialize in digital and ...

Juice Barista Part Time

Springfield, IL

$15 - $17.25/hr

... their shopping journey. As a full-service marketing agency, we specialize in digital and ... Accurately complete all reportingrequirements (including on-line requirements) as required.

Accurately prepares and submitsall on-line requirements on the same day as Event execution ... their shopping journey. As a full-service marketing agency, we specialize in digital and ...

next page

Showing results 1-20

Online Shopper information

See Springfield, IL salary details

$9

$17

$28

How much do online shopper jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for online shopper in Springfield, IL is $17.70, according to ZipRecruiter salary data. Most workers in this role earn between $15.96 and $18.12 per hour, depending on experience, location, and employer.

What does an online shopper do?

An online shopper is responsible for purchasing products on behalf of clients or companies through online platforms. Their duties typically include searching for specific items, comparing prices, ensuring product quality, placing orders, and arranging deliveries. Online shoppers may work for grocery stores, retail companies, or as personal shoppers for individuals who need assistance with their online purchases. Attention to detail, organizational skills, and familiarity with e-commerce websites are important for this role.

What does an online shopper do?

As an online shopper, you receive online orders and shop for products indicated by your client. When processing an order, you may gather groceries from the store, select alternate products when the preferred one is unavailable, check packages for allergen warnings that may affect your client, and prepare orders for pickup by drivers. Online shoppers frequently stage products in the correct temperature areas, follow special requests for each customer, relay order information to customers, and maintain the cleanliness of an online grocery area. Many online shoppers also provide in-store and online support. You may work for grocery stores, but this position is also available at some hardware stores and other large retailers.

What are the key skills and qualifications needed to thrive as an online shopper, and why are they important?

To excel as an Online Shopper, strong attention to detail, organizational skills, and familiarity with e-commerce platforms are essential, often supported by a high school diploma or equivalent. Proficiency in order management systems, inventory tracking software, and digital communication tools is typically required. Excellent time management, reliability, and effective communication help individuals stand out in this role. These skills ensure accurate order fulfillment, timely delivery, and high customer satisfaction in a fast-paced, digital retail environment.

What are some common challenges faced by online shoppers, and how can they be addressed on the job?

Online Shoppers often encounter challenges such as managing multiple orders simultaneously, ensuring accuracy in product selection, and meeting tight delivery deadlines. Staying organized and paying close attention to order details helps minimize errors and ensures customer satisfaction. Effective communication with team members and supervisors is also important to resolve inventory issues or clarify special requests. Adapting to fast-paced environments and using technology efficiently can help Online Shoppers excel in this role.

What is the difference between Online Shopper vs Customer Service Representative?

AspectOnline ShopperCustomer Service Representative
Required CredentialsNo formal credentials needed; familiarity with e-commerce platforms helpfulHigh school diploma or equivalent; communication skills essential
Work EnvironmentRemote or in retail settings, primarily using computers or mobile devicesCall centers, retail stores, or remote; interacting directly with customers
Industry UsagePrimarily in e-commerce and retail sectorsAcross various industries including retail, telecom, and service sectors
Common Search & ComparisonOften compared for shopping efficiency and convenienceCompared for customer interaction skills and problem-solving abilities

Online Shoppers focus on purchasing products online, often without direct interaction with companies, while Customer Service Representatives handle customer inquiries, complaints, and support. Both roles are vital in retail and e-commerce, but they serve different functions in the customer journey.

What are popular job titles related to Online Shopper jobs in Springfield, IL?

For Online Shopper jobs in Springfield, IL, the most frequently searched job titles are:

What cities near Springfield, IL are hiring for Online Shopper jobs?

Cities near Springfield, IL with the most Online Shopper job openings:

Infographic showing various Online Shopper job openings in Springfield, IL as of August 2026, with employment types broken down into 64% Full Time, 32% Part Time, 1% Temporary, and 3% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $36,807 per year, or $17.7 per hour.

Online Grocery Pick-Up Clerk

Kroger

Taylorville, IL

$14.25 - $17/hr

Part-time

Re-posted 21 days ago


Kroger rating

6.0

Company rating: 6.0 out of 10

Based on 4,466 frontline employees who took The Breakroom Quiz

61st of 123 rated grocery stores


Job description

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Minimum Position Qualifications:

  • Ability to work without supervision
  • Ability to read shelf tags
  • Basic math skills (i.e., counting, addition, and subtraction)
  • Excellent oral/written communication skills

Desired Previous Experience:
  • Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier

Essential Job Functions:

       Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality.

       In-Store Grocery Shopper initiates and completes selection process for customers' on-line orders.

       Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.

       In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards.

       E-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customer's order at time of pick-up.

       Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.

       Adhere to local, state, and federal laws, food safety procedures, and company guidelines.

       Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones.

       Read and follow directions given in the note section

       Ensure quality and freshness of all items chosen

       Communicate with customers via a portable phone and respond to calls in a professional and timely manner

       Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars

       Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping.

       Process the orders through the point of sale (POS) system

       Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock

       Maintain organization and cleanliness of staging areas and equipment

       Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor

       Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair

       Perform required opening and closing procedures

       Assist in training new e-Commerce team members

       Meet/exceed productivity standards

       Ability to work cooperatively in high paced and sometimes stressful environment.

       Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.

       Ability to act with honesty and integrity regarding customer and business information.

       Ability to follow directions and seek assistance when necessary to resolve customer and business issues.

       Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.

       Must be able to perform the essential job functions of this position with or without reasonable accommodation.


What Kroger employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


Kroger logo

About Kroger

Sourced by ZipRecruiter

Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names. At The Kroger Co., we are Fresh for Everyone™ and dedicated to our Purpose: To Feed the Human Spirit®. We are committed to creating #ZeroHungerZeroWaste communities by 2025

Industry

Supermarkets and grocery stores

Company size

10,000+ Employees

Headquarters location

Cincinnati, OH, US