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Secret Shopper Jobs in Springfield, IL (NOW HIRING)

Jimmy John's

In Shopper

Springfield, IL · On-site

$8 - $16/hr

In Shoppers are responsible for greeting customers when they enter and exit the restaurant. Providing world-class customer service and executing fast and accurate sandwiches while maintaining ...

Jimmy John's

In Shopper

Springfield, IL · On-site

$8 - $16/hr

In Shoppers are responsible for greeting customers when they enter and exit the restaurant. Providing world-class customer service and executing fast and accurate sandwiches while maintaining ...

Jimmy John's

In Shopper

Springfield, IL

$8 - $16/hr

In Shoppers are responsible for greeting customers when they enter and exit the restaurant. Providing world-class customer service and executing fast and accurate sandwiches while maintaining ...

Jimmy John's

In Shopper

Springfield, IL · On-site

$8 - $16/hr

In Shoppers are responsible for greeting customers when they enter and exit the restaurant. Providing world-class customer service and executing fast and accurate sandwiches while maintaining ...

Jimmy John's

In Shopper

Springfield, IL · On-site

$8 - $16/hr

In Shoppers are responsible for greeting customers when they enter and exit the restaurant. Providing world-class customer service and executing fast and accurate sandwiches while maintaining ...

Tilly's

Sales Associate

Springfield, IL · On-site

$15 - $15.50/hr

Do you have a love for shopping and the Tillys lifestyle? Are you ready to combine those traits to create a unique and engaging Customer Experience in a sales-focused environment? Then we want to ...

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All JobsSecret Shopper JobsSecret Shopper Jobs in Springfield, IL

Secret Shopper information

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$9

$17

$28

How much do secret shopper jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for secret shopper in Springfield, IL is $17.70, according to ZipRecruiter salary data. Most workers in this role earn between $15.96 and $18.12 per hour, depending on experience, location, and employer.

What does a secret shopper do?

As a Secret Shopper, you'll usually be given a clear set of instructions outlining what to observe or purchase during your visit to a store, restaurant, or service provider. Assignments often include tasks like evaluating customer service, inspecting product displays, or verifying compliance with company policies, which you’ll report on through an online platform afterward. While many assignments are completed independently, you may occasionally interact with a coordinator or team to clarify expectations or review findings. Flexibility in scheduling and attention to instructions are important, as projects vary in complexity and deadlines. This variety allows you to develop a wide range of skills while contributing valuable insights to improve customer experiences.

What skills and qualifications are needed to be a secret shopper?

To thrive as a Secret Shopper, you need strong observational skills, attention to detail, and the ability to follow specific instructions, generally requiring a high school diploma or equivalent. Familiarity with digital reporting tools and mobile apps commonly used for submitting evaluations is helpful but not always required. Excellent written communication, objectivity, and discretion are standout soft skills in this position. These skills ensure accurate, unbiased feedback and reliable reporting of consumer experiences, which are essential for evaluating and improving service quality.

How do you become a secret shopper?

To become a secret shopper, you typically need to sign up with legitimate mystery shopping companies that verify your identity and provide assignments. No formal education is required, but good observation skills and reliability are important; some companies may also require a background check or training before starting assignments.

How much do you get paid for being a secret shopper?

Secret shoppers typically earn between $10 and $25 per assignment, with pay varying based on the complexity and length of the evaluation. Some companies also offer additional incentives or reimbursements for expenses incurred during visits.

What is the best secret shopper company to work for?

There is no definitive best secret shopper company, as opportunities vary based on location and individual preferences. Reputable companies like BestMark, IntelliShop, and Secret Shopper are well-known in the industry and often offer flexible schedules and training. Job seekers should research company reviews and verify legitimacy before applying.

What are popular job titles related to Secret Shopper jobs in Springfield, IL?

For Secret Shopper jobs in Springfield, IL, the most frequently searched job titles are:

What cities near Springfield, IL are hiring for Secret Shopper jobs?

Cities near Springfield, IL with the most Secret Shopper job openings:

Secret Shopper jobs near you
Infographic showing various Secret Shopper job openings in Springfield, IL as of August 2026, with employment types broken down into 88% Full Time, 9% Part Time, and 3% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $36,807 per year, or $17.7 per hour.

In Shopper

Jimmy John's

Springfield, IL • On-site

$8 - $16/hr

Part-time

Re-posted 8 days ago

Jimmy John's rating

5.4

Company rating: 5.4 out of 10

Based on 737 frontline employees who took The Breakroom Quiz

43rd of 107 rated fast food restaurants

Job description

Pay Range: $8.00 - $16.00 / hour. Rates depend on location hired.


Summary: In Shoppers are responsible for greeting customers when they enter and exit the restaurant. Providing world-class customer service and executing fast and accurate sandwiches while maintaining sanitation standards.

Duties and Responsibilities

  • Makes fast, accurate and consistent sandwiches
  • Complies with all portion sizes, recipes, systems and procedures
  • Must be able to pass sandwich test at end of first two weeks of employment and at future testing times
  • Maintains cleanliness and sanitation of the restaurant including all tables, floors, windows, beverage station and restrooms etc.
  • Greets customers, takes orders, operates cash register, collects payments from customer and makes change
  • Executes genuine greetings and farewells
  • Takes telephone orders and completes delivery tickets
  • Fills out systems and procedures with 100% accuracy and integrity
  • Maintains professional appearance at all times in compliance with the dress code
  • Displays a positive and enthusiastic approach to all assignments
  • Performs other related duties as required

Knowledge, Skills, Abilities & Work Environment: Must be able to speak, read and write the English language fluently and clearly. Ability to use basic math, addition and subtraction, understand basic fractions.

Required to stand, walk, sit, use hands, reach with hands and arms, talk, hear, close vision, distance vision, peripheral vision and depth perception. Occasionally required to climb, balance, stoop, kneel, crouch or crawl, lift up to 50 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties the employee is occasionally exposed to mechanical parts. The noise level in the work environment is moderate.

What Jimmy John's employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Jimmy John's logo

About Jimmy John's

Sourced by ZipRecruiter

Since Day 1 when our founder, Jimmy, opened his first Jimmy John’s sandwich shop in 1983, we’ve had the determination and badassery to settle for nothing less than the best. We are in early every morning baking fresh bread and slicing vegetables, and we’re not afraid to have a little or a lot of fun along the way. We succeed together as a family because let’s be honest, nobody can compete with the rockstars of Jimmy John’s. Part of what makes Jimmy John’s special is our fast-paced, high energy, no B.S, get it done now, big city attitude right in your own hometown. That energy and passion are baked right into the DNA of the brand.

Industry

Food services and drinking places

Company size

10,000+ Employees

Headquarters location

Champaign, IL, US

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