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Mystery Shopper Jobs in Springfield, IL (NOW HIRING)

Jimmy John's

In Shopper

Springfield, IL · On-site

$8 - $16/hr

In Shoppers are responsible for greeting customers when they enter and exit the restaurant. Providing world-class customer service and executing fast and accurate sandwiches while maintaining ...

Jimmy John's

In Shopper

Springfield, IL · On-site

$8 - $16/hr

In Shoppers are responsible for greeting customers when they enter and exit the restaurant. Providing world-class customer service and executing fast and accurate sandwiches while maintaining ...

Jimmy John's

In Shopper

Springfield, IL

$8 - $16/hr

In Shoppers are responsible for greeting customers when they enter and exit the restaurant. Providing world-class customer service and executing fast and accurate sandwiches while maintaining ...

Jimmy John's

In Shopper

Springfield, IL · On-site

$8 - $16/hr

In Shoppers are responsible for greeting customers when they enter and exit the restaurant. Providing world-class customer service and executing fast and accurate sandwiches while maintaining ...

Jimmy John's

In Shopper

Springfield, IL · On-site

$8 - $16/hr

In Shoppers are responsible for greeting customers when they enter and exit the restaurant. Providing world-class customer service and executing fast and accurate sandwiches while maintaining ...

Tilly's

Sales Associate

Springfield, IL · On-site

$15 - $15.50/hr

Do you have a love for shopping and the Tillys lifestyle? Are you ready to combine those traits to create a unique and engaging Customer Experience in a sales-focused environment? Then we want to ...

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All JobsMystery Shopper JobsMystery Shopper Jobs in Springfield, IL

Mystery Shopper information

See Springfield, IL salary details

$9

$17

$28

How much do mystery shopper jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for mystery shopper in Springfield, IL is $17.70, according to ZipRecruiter salary data. Most workers in this role earn between $15.96 and $18.12 per hour, depending on experience, location, and employer.

What is a mystery shopper?

Mystery shoppers are individuals hired by companies or market research firms to evaluate the quality of service, compliance with regulations, and overall customer experience at retail stores, restaurants, banks, or other businesses. They pose as regular customers, make purchases, ask questions, and interact with staff, then report back on their experiences through detailed feedback or surveys. Mystery shopping helps businesses identify areas for improvement and ensure employees are following company standards.

What is a mystery shopper?

Companies hire mystery shoppers to pose as a client or customer and provide feedback about their experience. As a mystery shopper, you are given instructions on what to ask or buy in the assigned location. For example, you may need to ask specific questions to the waiter at a restaurant, or buy a particular clothing item and chronicle the buying experience from the moment you walk into the store to when you pay for the item. You may be required to submit photos or video with your report. Mystery shoppers conduct assignments discreetly so that the employees do not know they are monitoring their experience.

What are the key skills and qualifications needed to thrive as a mystery shopper, and why are they important?

To thrive as a Mystery Shopper, you need strong observational skills, attention to detail, and the ability to follow instructions, typically with no formal qualifications required. Familiarity with online reporting platforms and sometimes a smartphone for submitting evaluations or photos is expected. Discretion, reliability, and effective written communication help set top performers apart in this role. These skills ensure accurate, unbiased feedback for clients, leading to valuable insights for improving customer service and operations.

What does a typical assignment look like for a mystery shopper, and how do they report their findings?

A typical assignment for a Mystery Shopper involves visiting a specific business location, such as a retail store or restaurant, and evaluating various aspects of the customer experience, like staff friendliness, product availability, and cleanliness. After the visit, Mystery Shoppers are usually required to submit a detailed report through an online platform, sometimes including receipts or photos as evidence. Assignments often have strict guidelines and deadlines, so attention to detail and prompt reporting are crucial. Mystery Shoppers work independently but may communicate with coordinators who assign tasks and provide feedback on submitted reports.

What is the difference between Mystery Shopper vs Retail Auditor?

AspectMystery ShopperRetail Auditor
CredentialsNo formal certifications typically requiredExperience in retail or related certifications often preferred
Work EnvironmentRetail stores, restaurants, service locationsMultiple retail locations, corporate offices
Employer & IndustryMarket research firms, retail chainsRetail chains, consulting firms
Job FocusCustomer experience, service qualityInventory, compliance, store operations

While both roles involve retail environments, Mystery Shoppers focus on evaluating customer service and experience, whereas Retail Auditors primarily assess inventory and operational compliance. Understanding these differences helps job seekers find the right role aligned with their skills and interests.

Can you really make money as a mystery shopper?

Mystery shoppers can earn money by evaluating customer service, product quality, and store cleanliness, typically receiving payment per assignment or reimbursement for expenses. While some individuals earn extra income, most mystery shopping jobs do not provide a full-time income and often pay modest rates. Success depends on the number of assignments completed and the pay rate offered by the company.

How much do mystery shoppers get paid?

Mystery shoppers typically earn between $10 and $25 per hour, depending on the complexity of the assignment and location. Some jobs pay a flat fee for completing specific tasks, and additional compensation may include reimbursements or bonuses for detailed reports and timely completion.

What is the best mystery shopper company to work for?

There is no definitive best mystery shopper company, as opportunities vary based on location, pay, and assignments. Reputable companies like BestMark, IntelliShop, and Secret Shopper are well-known in the industry and often provide consistent work, training, and clear instructions for mystery shoppers.
More about Mystery Shopper jobs

What are the most commonly searched types of Mystery Shopper jobs in Springfield, IL?

The most popular types of Mystery Shopper jobs in Springfield, IL are:

What are popular job titles related to Mystery Shopper jobs in Springfield, IL?

For Mystery Shopper jobs in Springfield, IL, the most frequently searched job titles are:

What job categories do people searching Mystery Shopper jobs in Springfield, IL look for?

The top searched job categories for Mystery Shopper jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Mystery Shopper jobs?

Cities near Springfield, IL with the most Mystery Shopper job openings:

Mystery Shopper jobs near you
Infographic showing various Mystery Shopper job openings in Springfield, IL as of August 2026, with employment types broken down into 14% Full Time, and 86% Part Time. Highlights an 100% In-person job distribution, with an average salary of $36,807 per year, or $17.7 per hour.

In Shopper

Springfield, IL • On-site

Jimmy John's
Food Services and Drinking Places • 10K+ employees

5.4

Company rating: 5.4 out of 10

Based on 737 frontline employees who took The Breakroom Quiz

43rd of 107 rated fast food restaurants

Free food

Recommended by students

Recommended by parents

Learn more about Jimmy John'sexternal

$8 - $16/hr

Part-time

Re-posted 8 days ago

Job description

Pay Range: $8.00 - $16.00 / hour. Rates depend on location hired.


Summary: In Shoppers are responsible for greeting customers when they enter and exit the restaurant. Providing world-class customer service and executing fast and accurate sandwiches while maintaining sanitation standards.

Duties and Responsibilities

  • Makes fast, accurate and consistent sandwiches
  • Complies with all portion sizes, recipes, systems and procedures
  • Must be able to pass sandwich test at end of first two weeks of employment and at future testing times
  • Maintains cleanliness and sanitation of the restaurant including all tables, floors, windows, beverage station and restrooms etc.
  • Greets customers, takes orders, operates cash register, collects payments from customer and makes change
  • Executes genuine greetings and farewells
  • Takes telephone orders and completes delivery tickets
  • Fills out systems and procedures with 100% accuracy and integrity
  • Maintains professional appearance at all times in compliance with the dress code
  • Displays a positive and enthusiastic approach to all assignments
  • Performs other related duties as required

Knowledge, Skills, Abilities & Work Environment: Must be able to speak, read and write the English language fluently and clearly. Ability to use basic math, addition and subtraction, understand basic fractions.

Required to stand, walk, sit, use hands, reach with hands and arms, talk, hear, close vision, distance vision, peripheral vision and depth perception. Occasionally required to climb, balance, stoop, kneel, crouch or crawl, lift up to 50 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties the employee is occasionally exposed to mechanical parts. The noise level in the work environment is moderate.

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About Jimmy John's

Sourced by ZipRecruiter

Since Day 1 when our founder, Jimmy, opened his first Jimmy John’s sandwich shop in 1983, we’ve had the determination and badassery to settle for nothing less than the best. We are in early every morning baking fresh bread and slicing vegetables, and we’re not afraid to have a little or a lot of fun along the way. We succeed together as a family because let’s be honest, nobody can compete with the rockstars of Jimmy John’s. Part of what makes Jimmy John’s special is our fast-paced, high energy, no B.S, get it done now, big city attitude right in your own hometown. That energy and passion are baked right into the DNA of the brand.

Industry

Food services and drinking places

Company size

10,000+ Employees

Headquarters location

Champaign, IL, US

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What Jimmy John's employees say

Pay

Benefits

Hours and flexibility

Workplace

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