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Online Retail Jobs in Rochester, NY (NOW HIRING)

Staples

Retail Sales Associate (Webster, NY)

Webster, NY · On-site

$16 - $16.35/hr

You'll help customers find products, provide solutions, and handle returns or online pickups. You ... Discounts at hundreds of retailers, restaurants and more * 401(k) plan with a company match

Phenom People

Online Orderfilling and Delivery

Victor, NY · On-site

$13 - $21/hr

Online Orderfiller And Delivery Associate Do you enjoy shopping? Online orderfillers and delivery ... As a Walmart associate, you will play an integral role in shaping the future of retail, tech, ...

Best Buy

Retail Warehouse Associate

Rochester, NY · On-site

$14.75 - $16.25/hr

Process online orders and assist with store pickup orders Basic qualifications * 3 months of experience working in a retail, warehouse or operations role * Ability to work a flexible schedule ...

Paychex

Customer Experience Strategist

West Henrietta, NY · On-site +1

$94K/yr

... online retail or SaaS organization. * CCXP (Certified Customer Experience Professional) - Preferred Live the Paychex Values * Act with uncompromising integrity. * Provide outstanding service and ...

Neptune Retail Solutions

Retail Merchandiser

Webster, NY · On-site

$16/hr

Retail Merchandiser Department: Field Employment Type: Part Time Location: Webster, NY Compensation: $16.00 / hour Description Are you an energetic self-starter? Are you interested in making your own ...

Paychex

Customer Experience Strategist

West Henrietta, NY · On-site

$94K/yr

... online retail or SaaS organization. * CCXP (Certified Customer Experience Professional) - Preferred Live the Paychex Values * Act with uncompromising integrity. * Provide outstanding service and ...

PetSmart

Retail Customer Service Lead

Greece, NY

$15.25 - $18.75/hr

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of ... Prepares online orders for pick-up in store and ensures a smooth, positive, pick-up experience

PetSmart

Retail Customer Service Lead

Greece, NY · On-site

$15.25 - $18.75/hr

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of ... Prepares online orders for pick-up in store and ensures a smooth, positive, pick-up experience

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Online Retail information

What is the difference between Online Retail and E-commerce Customer Service Representative?

AspectOnline RetailE-commerce Customer Service Representative
Required CredentialsHigh school diploma or equivalent; retail experience helpfulHigh school diploma; customer service skills
Work EnvironmentPhysical retail stores, warehouses, or online platformsOnline chat, email, or phone support for e-commerce sites
Employer & Industry UsageRetail companies with online and physical storesE-commerce companies, online marketplaces
Common Search & ComparisonFocuses on sales, inventory, and store operationsFocuses on customer support, issue resolution, and order assistance

Online Retail involves managing sales, inventory, and store operations in physical or online stores, while E-commerce Customer Service Representatives primarily handle customer inquiries and support via online channels. Both roles are essential in the retail industry but differ in daily tasks and focus areas.

How to get into online retail?

To get into online retail, you should gain experience in e-commerce platforms, digital marketing, and customer service. Developing skills in product listing, inventory management, and using tools like Shopify or Amazon Seller Central can improve your prospects. A background in sales, marketing, or business can also be beneficial.

What are the key skills and qualifications needed to thrive in online retail, and why are they important?

Success in Online Retail requires knowledge of e-commerce platforms, digital marketing, and inventory management, often supported by a background in business, marketing, or related fields. Familiarity with tools such as Shopify, WooCommerce, analytics software, and customer relationship management (CRM) systems is typically necessary. Strong customer service skills, attention to detail, and adaptability help professionals excel in this dynamic environment. These abilities are crucial for driving sales, maintaining customer satisfaction, and staying competitive in the rapidly evolving online marketplace.

What are some common challenges faced by professionals working in online retail, and how can they be addressed?

Professionals in online retail often face challenges such as managing high volumes of customer inquiries, keeping up with fast-changing inventory, and adapting to new e-commerce technologies. Staying organized and using efficient inventory management systems can help prevent errors and ensure product availability. Additionally, developing strong communication skills and familiarity with customer service platforms is essential for addressing customer concerns quickly and effectively. Ongoing learning and adaptability are key to thriving in this dynamic environment.

What is online retail?

Online retail refers to the process of selling goods or services to customers over the internet. Businesses operate online stores or platforms where customers can browse products, make purchases, and arrange for delivery or pickup, all through digital interfaces. Online retail offers convenience, a wide selection, and often competitive pricing, making it a popular choice for both consumers and businesses. The industry includes major marketplaces like Amazon, as well as independent e-commerce sites. Success in online retail often depends on website usability, efficient logistics, and effective digital marketing.
What are the most commonly searched types of Retail jobs in Rochester, NY? The most popular types of Retail jobs in Rochester, NY are:
What are popular job titles related to Online Retail jobs in Rochester, NY? For Online Retail jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Online Retail jobs in Rochester, NY look for? The top searched job categories for Online Retail jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Online Retail jobs? Cities near Rochester, NY with the most Online Retail job openings:
Online Retail jobs near you
Infographic showing various Online Retail job openings in Rochester, NY as of August 2026, with employment types broken down into 64% Full Time, 34% Part Time, 1% Temporary, and 1% Contract. Highlights an 99% Physical, and 1% Remote job distribution.

Retail Sales Associate (Webster, NY)

Staples

Webster, NY • On-site

$16 - $16.35/hr

Other

Dental, Vision, Retirement, PTO

Re-posted yesterday

Staples rating

5.8

Company rating: 5.8 out of 10

Based on 629 frontline employees who took The Breakroom Quiz

426th of 731 rated retailers

Job description

Sales Associates provide exceptional customer service with our customers' needs in mind. You'll help customers find products, provide solutions, and handle returns or online pickups. You'll also be collaborative and inclusive in helping our customers while being part of a fun, team-oriented retail culture. Hiring immediately and training provided.
After applying, you may have the opportunity to schedule an in-person interview within minutes.
Get great perks.
  • Flexible part time hours, generous paid time off, weekly pay and career growth opportunities
  • Associate discounts on in-store and online merchandise, services and warranty plans
  • Discounts at hundreds of retailers, restaurants and more
  • 401(k) plan with a company match
  • Dental and vision insurance
  • And many more benefits
  • Compensation based on qualifications and experience

Help both your customers and your store win.
  • Multitask on cashier, sales, and merchandising responsibilities
  • Respond quickly and resourcefully to customer requests and concerns
  • Create a positive, inviting environment for customers
  • Understand and use basic selling skills to engage and present solutions
  • Handle returns and online pick-ups
  • Be flexible on responsibilities (e.g., cleaning, stocking shelves, other duties as assigned)

Essential skills and experience:
  • Able to work a flexible schedule based on the store's needs
  • Must be able to and want to engage with customers and understand their needs
  • Ability to collaborate and work cooperatively in a high paced and sometimes stressful environment
  • Manage conflict in a reasonable, nonconfrontational and cooperative manner
  • Ability to act with honesty and integrity regarding customer and business information
  • Ability to lift/move materials in the 10 - 50 pound range, climb ladders, stand and walk continuously
  • Preferred but not required: customer service or cashier experience in a retail environment

Staples does not sponsor applicants for work visas for this position.

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