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Online Reputation Management Jobs in Hawaii (NOW HIRING)

prh

$18 - $20.50/hr

This role oversees all aspects of guest sentiment, including online reputation management, guest loyalty programs, service recovery initiatives, and guest engagement strategies. The Guest Experience ...

Goodfellow Bros. LLC

Project Manager

Kihei, HI · On-site

$114K - $124K/yr

We have earned a reputation for professionalism and integrity that reflects our longstanding ... management techniques. * Acts as a Company liaison for projects with owners, local, state and ...

Coffman Engineers, Inc.

Marketing Manager

Honolulu, HI · On-site

$95K - $130K/yr

... management. Incorporated in 1979, we have employees in more than 23 locations serving clients ... reputation as being progressive, innovative, and a great place to work. Are you a story-teller? Do ...

Coffman Engineers

Marketing Manager

Honolulu, HI · On-site +1

$95K - $130K/yr

... management. Incorporated in 1979, we have employees in more than 23 locations serving clients ... reputation as being progressive, innovative, and a great place to work. Are you a story-teller? Do ...

Coffman Engineers, Inc.

Marketing Manager

Honolulu, HI · On-site +1

... management. Incorporated in 1979, we have employees in more than 23 locations serving clients ... reputation as being progressive, innovative, and a great place to work. Are you a story-teller? Do ...

Coffman Engineers

Administrative Assistant

Honolulu, HI · On-site

$22 - $29/hr

... management. Incorporated in 1979, we have employees in more than 23 locations serving clients ... reputation as being progressive, innovative, and a great place to work. We are looking for just the ...

Coffman Engineers

Civil Engineer (5-10 years)

Honolulu, HI · On-site

$80K - $116K/yr

... reputation as being progressive, innovative, and a great place to work. Coffman Engineers is ... Client management skills are required * Team player with the ability to think critically and solve ...

Coffman Engineers

Fire Protection Designer

Honolulu, HI · On-site

$65K - $85K/yr

... management. Incorporated in 1979, we have employees in more than 23 locations serving clients ... has strengthened our reputation as being progressive, innovative, and a great place to work.

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All JobsOnline Reputation Management JobsOnline Reputation Management Jobs in Hawaii

Online Reputation Management information

See Hawaii salary details

$18.2K

$42.2K

$89.4K

How much do online reputation management jobs pay per year?

As of Aug 18, 2026, the average yearly pay for online reputation management in Hawaii is $42,177.00, according to ZipRecruiter salary data. Most workers in this role earn between $26,000.00 and $45,200.00 per year, depending on experience, location, and employer.

What is an online reputation management?

An Online Reputation Management (ORM) job involves monitoring, influencing, and improving a brand's or individual's online presence. ORM specialists track online reviews, social media mentions, and search results to manage public perception. They respond to negative feedback, implement SEO strategies, and create positive content to enhance reputation. The goal is to build trust, protect credibility, and ensure that a brand or individual is accurately represented online.

What are the typical daily responsibilities in online reputation management?

Daily tasks in Online Reputation Management often include monitoring brand mentions and reviews across various platforms, responding to customer feedback, and analyzing sentiment trends. Professionals in this role also develop and implement strategies to address negative publicity, collaborate with PR and marketing teams, and prepare regular reports on reputation trends and campaign effectiveness. You may engage directly with customers online to resolve issues diplomatically, create content that enhances the brand image, and stay updated on the latest digital reputation tools. This dynamic work environment offers opportunities to work cross-functionally and make a direct impact on the public perception of an organization.

What are the key skills and qualifications needed to thrive in online reputation management?

To thrive in Online Reputation Management, you need strong analytical abilities, expertise in digital marketing, and a solid understanding of SEO and crisis communication, usually supported by a bachelor's degree in marketing, communications, or a related field. Familiarity with reputation monitoring tools (such as Brand24 or Mention), social media platforms, and review management systems is commonly required, along with certifications in digital marketing or social media management being advantageous. Excellent written and verbal communication, problem-solving skills, and diplomacy help professionals handle sensitive situations and interact effectively with clients and stakeholders. These competencies are crucial for monitoring a brand’s online presence, managing crises gracefully, and sustaining a positive public image.

What are popular job titles related to Online Reputation Management jobs in Hawaii?

For Online Reputation Management jobs in Hawaii, the most frequently searched job titles are:

What job categories do people searching Online Reputation Management jobs in Hawaii look for?

The top searched job categories for Online Reputation Management jobs in Hawaii are:

What cities in Hawaii are hiring for Online Reputation Management jobs?

Cities in Hawaii with the most Online Reputation Management job openings:

Online Reputation Management jobs near you
Infographic showing various Online Reputation Management job openings in Hawaii as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $42,177 per year, or $20.3 per hour.

Prince Waikiki: Guest Experience Manager (Salary)

Mauna Kea Beach Hotel

Honolulu, HI • On-site

$65K - $77K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Aloha and Welcome! Thank you for your interest in employment opportunities with Prince Waikiki on Oahu. We invite you to our dynamic team of hospitality professionals.
We are confident that our salary and benefits package will be attractive. In addition to competitive industry salaries, ambassador recognition programs, training, and career opportunities, we offer the following benefits: medical, drug, vision, and dental care, life insurance, paid vacation and sick leave, 401K, Health Reimbursement, discounted parking, dining and golf discounts, and more.
At Prince Waikiki, we're creating a hospitality company whose future is unlimited and whose values reflect the dedication and passion of our employees.
Our success is measured by the quality of the relationships we build with one another, our guests, and our strategic partners.
By seeking ways to add value to every encounter, we set ourselves apart from others and instill a sense of pride that is uniquely Prince. We invite you to share this journey with us.
Band 3
PW Executive Office Guest Experience Manager
Primary Responsibilities: The Guest Experience Manager is responsible for enhancing the overall guest journey, protecting and elevating the hotel's reputation, and creating memorable experiences that drive guest satisfaction, loyalty, and incremental revenue through guest experience events. This role oversees all aspects of guest sentiment, including online reputation management, guest loyalty programs, service recovery initiatives, and guest engagement strategies. The Guest Experience Manager collaborates directly with Front Office, Marketing, and other operational teams to develop guest activations, personalized experiences, and communication initiatives that align with Prince Waikiki brand standards. With a primary focus on continuous service elevation, innovative guest experiences, proactive engagement, and clear communication, this role ensures exceptional experiences that strengthen the hotel's reputation and support long-term guest loyalty.
Essential Duties:
  • Guest Service and Reputation -
    • Maintain a daily focus on guest reputation through guest reviews and service recovery efforts, both in-stay and post-stay.
    • Provide upscale guest service experiences for clients throughout their stay.
    • Ensure experiences and activations are incorporated during arrival and departure experiences and oversee the execution of guest activations.
    • Oversee VIP arrivals and surprise-and-delight initiatives.
    • Ensure accurate and timely guest communication when necessary.
    • Review and respond to all public-channel and internal guest reviews.
    • Resolve guest concerns promptly and professionally, ensuring service recovery exceeds expectations.
    • Partner with operational departments to deliver seamless, personalized, and memorable experiences.
    • Develop and implement guest recognition programs for ambassadors.
    • Manage hotel service and reputation progress across assigned channels.
    • Utilize guest loyalty program data and return-guest metrics to elevate the guest experience.

    • Coordinate and manage communication regarding guest issues between staff and department leaders and follow up to ensure guest concerns are resolved in a timely manner.
    • Support Front Office in covering hotel operations as needed.

  • Guest Experience Events -
    • Design, create, and manage curated guest experiences that differentiate the hotel within its market competitive set, in collaboration with participating departments.
    • Continue to elevate and enhance existing guest experiences to increase attendance, improve guest satisfaction, and potentially drive ancillary revenue.
    • Track the performance and ROI of guest experience initiatives.
    • Utilize guest profile information and PMS data to better serve incoming guests.
    • Maintain awareness of luxury travel trends and guest preferences to introduce innovative experiences.
    • Foster relationships with local partners and vendors to create distinctive destination experiences.
    • Manage guest communications for curated experiences, including but not limited to text messaging via Micrometrics, hotel PMS, property digital boards, and in-room television messaging.

Other Duties:
  • Maintain communication with all departments regarding upcoming events, programs, and activities for hotel guests.
  • Ensure accurate and timely processing of invoices.
  • Attend all necessary meetings, including daily and monthly Hotel Operations meetings, or other pertinent meetings assigned to you.
  • Perform other duties as assigned or required by the direct report.

Working Conditions:
  • Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the Hotel.
  • Indoor and outdoor locations.
  • Typical office work while also being in the operations departments, as needed.
  • Ability to stand/walk for a minimum of 9 hours.
  • Be visible in all departments and guest public areas consistently throughout the day while activities are occurring to maintain a luxury experience.

Work Hours:
  • Must be able to work long and irregular hours.
  • Must be able to work a minimum of 45 hours per week, including weekends.

Equipment Use:
  • Ability to use various office equipment, including, but not limited to calculators, photocopiers, fax machines, and other equipment and systems required in the role.
  • Proficient in the use of a computer, Microsoft Word, Excel, and other required software.

Mental and Physical Demands:
  • Must be solution oriented.
  • Must be able to multitask.
  • Ability to walk, stand, and/or bend continuously to perform essential job functions.
  • Ability to lift up to 45 lbs. and lift lighter objects overhead.
  • Ability to input and retrieve information from hotel systems.
  • Ability to work under pressure and deal with stressful situations during busy periods.

Communication Demands:
  • Ability to communicate in the English language, both orally and in writing, with guests and employees, some requiring high levels of patience, empathy, and diplomacy to defuse anger, collect accurate information and resolve problems.

Minimum Qualification Requirements:
  • High school diploma required.
  • College degree in communication or hospitality preferred.
  • Japanese speaking preferred.
  • A minimum of three years of hospitality experience is preferred.
  • Ability to be creative and effectively organize programs and activities for the hotel.

We appreciate your interest in joining our 'Ohana. Due to our numerous inquiries, only qualified applicants for posted positions will be contacted by phone or email provided on your employment application form.

Apply