Online Program Manager Jobs in Puerto Rico (NOW HIRING)

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to finding a place where they belong. Whether you have deep experience in commercial real estate, skilled trades or technology, or you are looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Environmental Facilities Services Program Manager

What this job involves:

We are seeking an experienced Program Manager to lead the Environmental Facilities Services Program supporting GMP pharmaceutical manufacturing operations in Juncos, Puerto Rico. This role is responsible for the operational leadership, service performance, vendor oversight, compliance execution, and continuous improvement of critical environmental support services across multiple manufacturing areas.

The Program Manager will serve as the primary operational leader, which is accountable for ensuring service excellence, client satisfaction, regulatory compliance, and execution consistency across Environmental Monitoring, GMP Cleaning/Sanitization, and Material Handling/Gowning support services. This position requires strong leadership presence, operational decision-making, stakeholder management, and the ability to operate effectively within a fast-paced 24/7 GMP manufacturing environment.

What your day-to-day will look like:

Lead and own overall performance, execution, and compliance of the Environmental Facilities Services Program.

Oversee vendor performance, service delivery, staffing effectiveness, and operational execution across service areas.

Manage Environmental Monitoring, GMP Cleaning/Sanitization, and Material Handling/Gowning operations in a regulated environment.

Ensure consistent 24/7 operational support through planning, issue resolution, escalation management, and cross-functional coordination.

Drive accountability via KPI tracking, service level monitoring, governance routines, and performance reporting.

Manage program budget, forecasting, and cost control aligned with operational goals.

Partner with stakeholders to align priorities, manage service expectations, and implement continuous improvements or scope changes.

Lead escalations, performance reviews, service recovery, and audit activities with vendors and internal teams.

Ensure compliance with contracts, site procedures, regulatory requirements, and proper documentation standards.

Serve as the primary point of contact, maintaining strong stakeholder relationships and clear communication.

Develop program frameworks, knowledge transfer initiatives, and share best practices across teams.

Required Qualifications:

Bachelor's degree in Sciences, Engineering, Business Administration, or related field.

Minimum 7 years of program management experience in pharmaceutical, biotechnology, or regulated manufacturing environments.

Strong understanding of FDA cGMP regulations and pharmaceutical manufacturing requirements.

Experience with quality management systems and compliance frameworks

Knowledge of facilities management, maintenance operations, and pharmaceutical manufacturing processes.

Proven ability to manage vendor relationships and service provider contracts

Experience developing and implementing SOPs, training programs, and quality documentation.

Excellent verbal and written communication skills with ability to interface at all organizational levels.

Experience managing client relationships in pharmaceutical or regulated industries

Proven ability to present complex information to executive leadership and regulatory personnel.

Proficiency in Microsoft Office Suite (Project, Excel, PowerPoint, Word)

Strong analytical skills with ability to interpret performance data and metrics

The role may require navigating manufacturing, laboratory, and support areas as part of routine oversight activities.

Preferred Qualifications:

Experience with FDA inspections, regulatory audits, and compliance investigations

Understanding of sterile manufacturing environments and cleanroom operations

Background in Lean Manufacturing, Six Sigma, or other continuous improvement methodologies.

Experience leading organizational change management initiatives

Location:

Onsite - Juncos, Puerto Rico

Work Shift:

This is a salaried exempt position supporting a 24/7 GMP manufacturing operation. Work schedules may require flexibility outside of standard business hours, including weekends, holidays, and extended hours based on operational needs, escalations, audits, or business demands.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.