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Online Inbound Call Center Jobs in Madison, AL (NOW HIRING)

TEKsystems

ISP Technician

Huntsville, AL · Remote

$15.50/hr

... call center or IT career. This is a fast-paced position, handling inbound calls to provide technical support. Applicants should be aware of the attendance policy, where agents cannot miss any days ...

Pae

Disclosure Representative

Huntsville, AL · On-site

Amentum is seeking a Disclosure Representative for a USSPACECOM J2 program in Huntsville, AL. *Contingent* Duties: * Prepares, reviews, and tracks foreign disclosure requests through the Foreign ...

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Online Inbound Call Center information

See Madison, AL salary details

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How much do online inbound call center jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for online inbound call center in Madison, AL is $15.53, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $16.35 per hour, depending on experience, location, and employer.

What is an online inbound call center?

An Online Inbound Call Center job involves handling incoming customer calls, usually from a remote or virtual location. Agents assist with inquiries, troubleshoot issues, process orders, or provide support based on the company's services. Unlike outbound call centers, inbound agents do not make sales calls but instead focus on responding to customer needs. Strong communication skills, problem-solving abilities, and knowledge of company policies are essential for success in this role. Many online call center positions allow employees to work from home using internet-based phone systems.

What does an online inbound call center do?

An Online Inbound Call Center representative is primarily responsible for answering incoming calls, addressing customer questions or concerns, and providing accurate information or solutions based on company policies. You may also be expected to log interactions in the company’s CRM system, escalate complex issues to supervisors or specialized teams, and follow up with customers as needed. Additionally, maintaining a courteous and professional demeanor, meeting daily performance metrics, and adapting to different customer personalities are key parts of the job. Working in this role often involves collaborating with team members, participating in training sessions, and staying updated on new products or procedures to provide the best service possible.

What are the key skills and qualifications needed to thrive in the online inbound call center position?

To excel in an Online Inbound Call Center role, candidates typically need strong verbal communication, active listening, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic troubleshooting tools is usually required. Exceptional patience, empathy, and multitasking skills help individuals stand out in handling customer inquiries and resolving issues efficiently. These capabilities are crucial for ensuring customer satisfaction, maintaining call quality standards, and supporting high-volume customer service operations.

What are popular job titles related to Online Inbound Call Center jobs in Madison, AL?

For Online Inbound Call Center jobs in Madison, AL, the most frequently searched job titles are:

What job categories do people searching Online Inbound Call Center jobs in Madison, AL look for?

The top searched job categories for Online Inbound Call Center jobs in Madison, AL are:

What cities near Madison, AL are hiring for Online Inbound Call Center jobs?

Cities near Madison, AL with the most Online Inbound Call Center job openings:

Online Inbound Call Center jobs near you
Infographic showing various Online Inbound Call Center job openings in Madison, AL as of August 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $32,300 per year, or $15.5 per hour.

KBB VEHICLE AQUISITIONS

Shottenkirk Honda Decatur

Decatur, AL • On-site

$100K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 22 days ago

Job description

Automotive Sales Associate/Product Specialist
Shottenkirk Honda Decatur
Shottenkirk Automotive Group is family-owned and has been in business for over 60 years. We currently operate 27 Automotive Dealerships in 6 states and employ over 2,500 people. We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and the community.
As part of our continued growth, we are expanding our vehicle acquisition team to support the Kelley Blue Book Instant Cash Offer program. As a Kelley Blue Book Instant Cash Offer Buyer, you will be responsible for acquiring vehicles directly from customers through inbound leads and appointments. This is a fast-paced, customer-facing role focused on evaluating, negotiating, and purchasing vehicles for dealership inventory.
Compensation
  • Expected Annual Earnings: Over $100,000
  • Base pay plus performance-based bonuses
  • Opportunities for growth into sales and management roles

Responsibilities
  • Respond to and manage incoming Kelley Blue Book Instant Cash Offer leads
  • Contact customers to schedule in-store or remote vehicle appraisals
  • Evaluate vehicles and present purchase offers based on market data
  • Negotiate and close vehicle purchases with customers
  • Provide a seamless and professional customer experience
  • Work closely with management to meet acquisition goals

Qualifications
  • Sales or customer-facing experience required
  • Automotive experience required
  • Strong communication and negotiation skills
  • Self-motivated with a goal-oriented mindset
  • Comfortable working in a fast-paced environment
  • Basic computer and CRM skills
  • Valid driver's license

Preferred Backgrounds
  • Used Car Manager / General Sales Manager / General Manager experience highly preferred
  • Automotive Sales or BDC
  • Retail Sales
  • Call Center or Customer Service
  • Hospitality or high-volume customer interaction roles

Why Join Shottenkirk Honda of Decatur
  • High volume of inbound leads through Kelley Blue Book
  • Clear career path into automotive sales or management
  • Paid training and ongoing development
  • Supportive, team-oriented environment

Benefits
  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Paid time off (PTO)
  • Employee discounts

Equal Employment Opportunity Statement
Shottenkirk Automotive Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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