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Online Inbound Call Center Jobs in Cullman, AL (NOW HIRING)

Huntsville Hospital Health System

Pre Cert Rep - CBO2

Arab, AL · On-site

$14.50 - $18/hr

A Precert Rep is placed inside a high volume Call Center to schedule and pre-authorize diagnostic testing. Their daily routine varies depending on the needs of the department. They ensure that ...

Posted today

Aspen Dental

Dentist - DDS / DMD

Cullman, AL

$200K - $300K/yr

... online) to keep your skills and knowledge up to date * A cutting-edge surgical training center to ... call center, learning and development, plus so much more *Source: ADA Health Policy Institute 2017 ...

Aspen Dental

Dentist - DDS / DMD

Cullman, AL

$200K - $300K/yr

... online) to keep your skills and knowledge up to date * A cutting-edge surgical training center to ... call center, learning and development, plus so much more *Source: ADA Health Policy Institute 2017 ...

Aspen Dental

Dentist - DDS / DMD

Cullman, AL

$200K - $300K/yr

... online) to keep your skills and knowledge up to date * A cutting-edge surgical training center to ... call center, learning and development, plus so much more *Source: ADA Health Policy Institute 2017 ...

Aspen Dental

Dentist - DDS / DMD

Cullman, AL · On-site

$200K - $300K/yr

... online) to keep your skills and knowledge up to date * A cutting-edge surgical training center to ... call center, learning and development, plus so much more *Source: ADA Health Policy Institute 2017 ...

Liveops

Remote Customer Service Agent

Decatur, AL · Remote

$14.50 - $19.50/hr

Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

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How much do online inbound call center jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for online inbound call center in Cullman, AL is $15.29, according to ZipRecruiter salary data. Most workers in this role earn between $13.80 and $16.11 per hour, depending on experience, location, and employer.

What is an online inbound call center?

An Online Inbound Call Center job involves handling incoming customer calls, usually from a remote or virtual location. Agents assist with inquiries, troubleshoot issues, process orders, or provide support based on the company's services. Unlike outbound call centers, inbound agents do not make sales calls but instead focus on responding to customer needs. Strong communication skills, problem-solving abilities, and knowledge of company policies are essential for success in this role. Many online call center positions allow employees to work from home using internet-based phone systems.

What does an online inbound call center do?

An Online Inbound Call Center representative is primarily responsible for answering incoming calls, addressing customer questions or concerns, and providing accurate information or solutions based on company policies. You may also be expected to log interactions in the company’s CRM system, escalate complex issues to supervisors or specialized teams, and follow up with customers as needed. Additionally, maintaining a courteous and professional demeanor, meeting daily performance metrics, and adapting to different customer personalities are key parts of the job. Working in this role often involves collaborating with team members, participating in training sessions, and staying updated on new products or procedures to provide the best service possible.

What are the key skills and qualifications needed to thrive in the online inbound call center position?

To excel in an Online Inbound Call Center role, candidates typically need strong verbal communication, active listening, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic troubleshooting tools is usually required. Exceptional patience, empathy, and multitasking skills help individuals stand out in handling customer inquiries and resolving issues efficiently. These capabilities are crucial for ensuring customer satisfaction, maintaining call quality standards, and supporting high-volume customer service operations.

What are the most commonly searched types of Inbound Call Center jobs in Cullman, AL?

The most popular types of Inbound Call Center jobs in Cullman, AL are:

What are popular job titles related to Online Inbound Call Center jobs in Cullman, AL?

For Online Inbound Call Center jobs in Cullman, AL, the most frequently searched job titles are:

What job categories do people searching Online Inbound Call Center jobs in Cullman, AL look for?

The top searched job categories for Online Inbound Call Center jobs in Cullman, AL are:

What cities near Cullman, AL are hiring for Online Inbound Call Center jobs?

Cities near Cullman, AL with the most Online Inbound Call Center job openings:

Online Inbound Call Center jobs near you
Infographic showing various Online Inbound Call Center job openings in Cullman, AL as of August 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $31,806 per year, or $15.3 per hour.

Call Center Manager (13546)

Cullman, AL • On-site

Cullman Regional Medical Center
Health Care and Social Assistance • 1 - 5K employees

5.7

Company rating: 5.7 out of 10

Based on 33 frontline employees who took The Breakroom Quiz

919th of 1,064 rated hospitals

People enjoy working here

Recommended by parents

Respectful managers

Learn more about Cullman Regional Medical Centerexternal

Full-time

Posted 5 days ago

Job description

Job Summary:
  • Independently create and schedule appointments within the electronic medical record.
  • Gather patient-specific demographic and provider information; properly advise patients regarding the need for copayments, referral authorizations, and/or pre-service deposits.
  • Respond to and interact with a variety of individuals including patients, customers, referring physicians, Allied Health staff and family members.
  • Provide exceptional service; navigate multiple systems simultaneously and communicate with patients and healthcare professionals.
  • Work with several complex scheduling workflows, while managing telephone calls, online requests, and/or fax requests.
  • Manage Call Center operations and provide direction for team members.
  • Work with HR and leadership to recruit, hire, and terminate personnel as appropriate.
  • Prepare daily and monthly reports, review and analyze data, and present information to leadership.
  • Meet established budget/benchmarks for expenses and volumes, etc.
  • Maintain current knowledge on laws and regulations governing clinic business.
  • Address and resolve escalated patient and customer/practice concerns.
  • Monitor and adjust queues, workflows, and agent assignments to help improve the patient experience.
  • Demonstrate and encourage team behavior and exceptional patient/guest experiences.
  • Uphold and promote patient safety and quality.

Education:
High school diploma or equivalent required. BA/BS in management, communications, or a clinical related field preferred.
Experience:
Customer service experience in call center, physician's office, retail/service industry or associate's degree preferred.
Additional Skills/Abilities:
Excellent customer service skills required. Strong typing/computer skills required. Basic understanding of insurance terminology required.

What Cullman Regional Medical Center employees say

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