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Online Gaming Support Jobs in Riverside, CA (NOW HIRING)

... updates online diagrams and documentation. Reinforces service level agreements, as needed. 7 ... Experience working in Casino or Gaming industry is preferred. * Exceptional customer service skills ...

Be Seen First

Pick and pack card orders for online and in-store customers with 100% accuracy. * Buylist ... Retail Support: Provide customer service in our retail area and process transactions via our POS ...

Be Seen First

Pick and pack card orders for online and in-store customers with 100% accuracy. * Buylist ... Retail Support: Provide customer service in our retail area and process transactions via our POS ...

Sales Support Specialist

Corona, CA · On-site

$65K - $85K/yr

Eureka Ergonomic designs and manufactures premium ergonomic office, gaming, and home furniture. We ... Unlike almost every other online furniture store that works with third party manufacturers, we own ...

Category Manager (Lifestyle & Furniture)

Irvine, CA · On-site

$60K - $76K/yr

Razer Inc. is on a mission to revolutionize the way the world games, offering a unique, gamer ... supporting teams to achieve objectives. • Evangelize the LFD product categories that include ...

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Online Gaming Support information

See Riverside, CA salary details

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How much do online gaming support jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for online gaming support in Riverside, CA is $19.40, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $21.30 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in online gaming support?

To thrive as an Online Gaming Support professional, you need strong customer service, troubleshooting, and communication skills, often supported by experience with ticketing systems or CRM platforms. Familiarity with help desk software like Zendesk, Freshdesk, or in-game support consoles is typically required, and certifications in IT support can be an advantage. Patience, active listening, and problem-solving abilities help you excel when assisting users and collaborating with internal teams. These competencies ensure efficient resolution of player issues, promote a positive gaming experience, and support the reputation of the gaming company.

What is an online gaming support?

An Online Gaming Support job involves assisting players with technical issues, account inquiries, and gameplay-related concerns. Support agents help resolve connection problems, troubleshoot bugs, and ensure a smooth gaming experience. They communicate with customers via chat, email, or phone and may also moderate in-game interactions. Strong problem-solving skills, gaming knowledge, and excellent customer service are key for this role.

What are the typical challenges faced by online gaming support professionals?

Online Gaming Support professionals often manage high volumes of requests, ranging from technical issues to account concerns, which can sometimes require troubleshooting under time pressure. Handling frustrated or upset users is common, so maintaining professionalism and empathy is crucial. Additionally, keeping up with regular updates to games and systems adds a learning curve to the role. Support teams generally collaborate closely with technical and development teams to relay bug reports and feedback, making teamwork and adaptability important for success.

What job categories do people searching Online Gaming Support jobs in Riverside, CA look for? The top searched job categories for Online Gaming Support jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Online Gaming Support jobs? Cities near Riverside, CA with the most Online Gaming Support job openings:

Senior Category Manager (PC Gaming Peripherals and Accessories)

Razer

Irvine, CA • On-site

$91K - $152K/yr

Full-time

Re-posted 13 days ago


Job description

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities :

The Senior Category Manager for PC Gaming Peripherals and Accessories is the regional marketing expert. This role is responsible for ensuring that Razer is successful in driving market share through product marketing and management as well as brand and demand generation activities of assigned product portfolio.

Essential Duties and Responsibilities

  • Execute the go-to-market strategy across the Americas region by creating comprehensive marketing plans and engagements to achieve sales and profit growth objectives of assigned products.

  • Work with regional and global marketing teams, sales, and global business unit teams to define regional marketing and merchandising plans and requirements from supporting teams to achieve objectives.

  • Evangelize the PC Gaming Accessories categories - Train, Educate, and Inform the PR/Sales/Marketing Team.

  • Coordinate, collaborate, and drive execution of PC Gaming Accessories marketing initiatives and business requirements within the regional marketing team through engagement with different functional teams including digital marketing, online merchandising, PR, event planning, partnerships, and retail marketing.

  • Manage and meticulously maintain regional product launch schedule ensuring key dates are met by supporting teams to ensure products are launched on time.

  • Drive quarterly regional brief back process with supporting marketing teams ensuring the plans and strategies are correctly communicated back to the Global Business Unit.

  • Prepare and present key account sales presentations to retail accounts and end-user customers.
    Plan, coordinate, and attend industry and regional sales events representing PC Gaming Accessories product portfolio.

  • Collaborate on game-changing marketing campaigns to drive awareness and demand for products through our partner's online sites and physical stores.

  • Execute impactful product launch plans that will grow Razer's share of the TAM.

  • Implement promotion plans and strategies based on sales, partner capabilities, and market data analysis.

  • In conjunction with supporting teams, develop and present quarterly PC Gaming Accessories regional execution plan.

  • Work with the sales team to define and develop account-specific marketing plans and support across various channels including retail (Best Buy, Walmart, Target, etc.), and e-commerce (Amazon US, CA, and Mexico).

  • Provide regular competitive product and market analysis with US market share tracking, reporting & analysis.

  • Review monthly sales forecasts of assigned product category to identify opportunities for improvement as well as ensure forecasts for new SKUs are aligned with regional product strategy.

  • Other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • 4-6 years of category management experience or a combination of sales and marketing. experience in PC Gaming (preferable) or consumer computer electronic hardware and accessories.

  • PC Gamer and/or experience with Esports.

  • Must have experience pitching/launching/selling through products in retail and e-commerce and an established record of meeting or exceeding goals.

  • Strong project management skills.

  • Data-driven mindset and strong analytical skills, able to interpret data, identify problems, and come up with constructive solutions.

  • Exceptional communication, persuasion, and presentation skills.

  • Outstanding teamwork, organizational interpersonal, and problem-solving skills.

  • Passionate, ambitious, self-starter.

Education & Experience

Bachelor's degree in business or related field, or equivalent work experience.


Travel Requirements

Travel required up to 15%.

Pre-Requisites :

Salary Ranges:

$91,658.00 - $152,764.00 (per annum)

Disclaimer: Exact compensation may vary based on skills, experience, and location.

Razer is proud to be an Equal Opportunity Employer. We believe that diverse teams drive better ideas, better products, and a stronger culture. We are committed to providing an inclusive, respectful, and fair workplace for every employee across all the countries we operate in. We do not discriminate on the basis of race, ethnicity, colour, nationality, ancestry, religion, age, sex, sexual orientation, gender identity or expression, disability, marital status, or any other characteristic protected under local laws. Where needed, we provide reasonable accommodations - including for disability or religious practices - to ensure every team member can perform and contribute at their best.

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