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Online Customer Service Jobs in Reston, VA (NOW HIRING)

Safford Mazda Fairfax

Customer Service Consultant

Fairfax, VA · On-site

$20.25 - $25/hr

Due to a significant increase in customer volume, our Service Department is growing, and we're ... As our ideal candidates are technologically adept, we accept online applications only. Apply below ...

Addison Group

Customer Service Representative

Rockville, MD · On-site

$23 - $27/hr

Participant Advocate / Customer Service Representative Industry: Healthcare Benefits / Insurance ... Guide participants through available online tools and resources. * Escalate more complex issues to ...

Addison Group

Customer Service Representative

Rockville, MD · On-site

$23 - $27/hr

Participant Advocate / Customer Service Representative Industry: Healthcare Benefits / Insurance ... Guide participants through available online tools and resources. * Escalate more complex issues to ...

FastSigns

Customer Service Representative

Washington, DC · On-site

$18.40/hr

As a FASTSIGNS Customer Service Representative, you will be the initial contact with current ... We have the most extensive training programs both online and in-person in the industry. Working for ...

Sherwin-Williams

Customer Service Specialist

Vienna, VA · On-site

$19.67/hr

Customer Service Specialists are tasked with achieving excellent customer service, while ... Step 1 - Online Application Find the role(s) that interest you on our Careers page: Set aside 15 ...

TEKsystems

Customer Service Representative

Herndon, VA · On-site

$20 - $21/hr

... online and mobile banking, etc. Initially the candidate will focus on payments but will take on ... assets Skills Customer service Top Skills Details Customer service Additional Skills ...

Sherwin-Williams

Customer Service Specialist

Vienna, VA · On-site

$18.30/hr

Customer Service Specialists are tasked with achieving excellent customer service, while ... Step 1 - Online Application Find the role(s) that interest you on our Careers page: Set aside 15 ...

Sherwin-Williams

Customer Service Specialist

Manassas, VA · On-site

$17 - $22.50/hr

Customer Service Specialists are tasked with achieving excellent customer service, while ... Step 1 - Online Application Find the role(s) that interest you on our Careers page: Set aside 15 ...

Sherwin-Williams

Customer Service Specialist

Gaithersburg, MD · On-site

$18.25 - $24.25/hr

Customer Service Specialists are tasked with achieving excellent customer service, while ... Step 1 - Online Application Find the role(s) that interest you on our Careers page: Set aside 15 ...

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Online Customer Service information

See Reston, VA salary details

$10

$19

$28

How much do online customer service jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for online customer service in Reston, VA is $19.56, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $21.78 per hour, depending on experience, location, and employer.

What is an online customer service representative?

An online customer service representative is a professional who assists customers primarily through digital channels such as email, chat, and social media. Their main duties include answering questions, resolving issues, processing orders, and providing information about products or services. They play a crucial role in maintaining customer satisfaction and representing the company's brand online. Online customer service representatives often use specialized software to track interactions and ensure timely, effective support.

What are the key skills and qualifications needed to thrive as an online customer service representative?

To thrive as an Online Customer Service Representative, you need strong communication skills, problem-solving abilities, and a basic understanding of customer service principles, usually supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat tools, and ticketing systems is often required. Patience, empathy, and adaptability are essential soft skills for handling diverse customer interactions and resolving issues effectively. These skills ensure efficient support, high customer satisfaction, and positive brand representation in a digital environment.

What are some common challenges faced by online customer service representatives, and how can they be managed effectively?

Online customer service representatives often encounter challenges such as handling difficult customers, managing high volumes of inquiries, and adapting to rapidly changing products or policies. To manage these effectively, it’s important to develop strong communication and problem-solving skills, stay updated on product knowledge, and utilize support tools and resources provided by the company. Many organizations also offer regular training and encourage collaboration with team members to share solutions and best practices.

What is the difference between Online Customer Service vs Call Center Customer Service?

AspectOnline Customer ServiceCall Center Customer Service
Work EnvironmentRemote, digital platformsCall centers, phone-based
Required SkillsWritten communication, tech proficiencyVerbal communication, listening skills
Common CertificationsCustomer service certifications, tech toolsCustomer service certifications, language skills
Industry UsageRetail, tech, e-commerceTelecommunications, retail, finance

Online Customer Service primarily involves assisting customers via digital channels like chat, email, or social media, focusing on written communication. Call Center Customer Service typically involves handling customer inquiries over the phone, emphasizing verbal skills. Both roles require customer service experience and certifications but differ mainly in communication methods and work environment.

How do you become an online customer service agent?

To become an online customer service agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with customer service software or chat platforms. Some roles may require previous experience in customer support or related fields, and training is often provided by the employer.

How to become a customer service online?

To become a customer service online representative, you typically need a high school diploma or equivalent, strong communication skills, and familiarity with computer and internet use. Many roles require experience with customer management software or live chat tools, and some employers may prefer certifications in customer service or related fields. Building good problem-solving abilities and a professional online presence can also improve your chances of securing such positions.

What are the most commonly searched types of Customer Service jobs in Reston, VA?

The most popular types of Customer Service jobs in Reston, VA are:

What cities near Reston, VA are hiring for Online Customer Service jobs?

Cities near Reston, VA with the most Online Customer Service job openings:

Online Customer Service jobs near you
Infographic showing various Online Customer Service job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $40,675 per year, or $19.6 per hour.

Customer Service Consultant

Safford Mazda Fairfax

Fairfax, VA

$20.25 - $25/hr

Full-time

Medical, Dental, Retirement, PTO

Re-posted yesterday

Job description

Join Our Team as a Service Consultant at Safford Mazda Fairfax! 

Due to a significant increase in customer volume, our Service Department is growing, and we’re seeking two additional Automotive Service Consultants!

No prior automotive experience? No problem! 

We’ve successfully trained professionals from hospitality (restaurants, bars, hotels, or retail) for this role. If you bring a positive attitude, strong communication skills, and a genuine desire to help people, we’ll provide the training you need to thrive!  At Safford Mazda Fairfax, we are committed to fostering an inclusive and supportive environment where everyone can succeed. Whether you're a seasoned professional or looking for a rewarding career change, we want to hear from you!

Why Join Us? 

At Safford Mazda Fairfax, we:

  • Value work-life balance, ensuring you have time for what matters most.
  • Work as a collaborative and congratulatory team, uplifting and supporting each other every step of the way.
  • Offer opportunities to advance in your career while being part of a multi-franchise auto group.

What You’ll Do: 

As a Service Consultant, you’ll:

  • Greet customers with a warm, professional attitude and check them in for service appointments.
  • Discuss and confirm requested services, providing clear and helpful communication.
  • Monitor vehicle progress, follow up with updates, and ensure customer satisfaction.
  • Collaborate with a full team of qualified technicians who support you in delivering excellent service.

What We Offer: 

  • Competitive pay plans with commission and guaranteed income.
  • Flexible work schedules to accommodate personal needs.
  • Paid time off, vacation, and holidays.
  • Health and wellness benefits including medical, dental, and 401(k) plans. 
  • Paid training, growth opportunities, and mentoring.
  • Discounts on vehicle purchases, products, and services.
  • Team lunches every Saturday and a supportive, family-oriented culture.

Who We’re Looking For:

  • Individuals who value customer satisfaction and have a desire to make a positive impact.
  • Candidates with positive energy, strong interpersonal skills, and a knack for problem-solving.
  • Women and men with hospitality or retail experience who are ready to transition into a growing field.
  • Those looking for a long-term career with a supportive and dynamic team.

Why This Role Could Be Perfect for You: 

Are you looking for a fulfilling career where your people skills shine? Do you thrive in a team-oriented environment? This role is an excellent fit for anyone seeking growth, flexibility, and a chance to make a difference in our customers’ lives.

How to Apply: 

As our ideal candidates are technologically adept, we accept online applications only. Apply below to take the first step toward joining our incredible team!

We are an equal opportunity employer and embrace diversity in the workplace. We prohibit discrimination/harassment based on race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.