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Online Customer Service Jobs in Reston, VA (NOW HIRING)

QGR Jiffy Lube

Customer Service Advisor

Olney, MD · On-site

As an Automotive Customer Service Advisor you will be the lead point of contact for our customers ... Matching 401K * On-the-job training with Award Winning Online Training Platform: Jiffy Lube ...

QGR Jiffy Lube

Customer Service Advisor

Fairfax, VA · On-site

As an Automotive Customer Service Advisor you will be the lead point of contact for our customers ... Matching 401K * On-the-job training with Award Winning Online Training Platform: Jiffy Lube ...

QGR Jiffy Lube

Customer Service Advisor

Oakton, VA · On-site

As an Automotive Customer Service Advisor you will be the lead point of contact for our customers ... Matching 401K * On-the-job training with Award Winning Online Training Platform: Jiffy Lube ...

QGR Jiffy Lube

Customer Service Advisor

Oakton, VA · On-site

As an Automotive Customer Service Advisor you will be the lead point of contact for our customers ... Matching 401K * On-the-job training with Award Winning Online Training Platform: Jiffy Lube ...

QGR Jiffy Lube

Customer Service Advisor

Chantilly, VA · On-site

As an Automotive Customer Service Advisor you will be the lead point of contact for our customers ... Matching 401K * On-the-job training with Award Winning Online Training Platform: Jiffy Lube ...

QGR Jiffy Lube

Customer Service Advisor

Herndon, VA · On-site

As an Automotive Customer Service Advisor you will be the lead point of contact for our customers ... Matching 401K * On-the-job training with Award Winning Online Training Platform: Jiffy Lube ...

QGR Jiffy Lube

Customer Service Advisor

Chantilly, VA · On-site

As an Automotive Customer Service Advisor you will be the lead point of contact for our customers ... Matching 401K * On-the-job training with Award Winning Online Training Platform: Jiffy Lube ...

QGR Jiffy Lube

Customer Service Advisor

Olney, MD · On-site

As an Automotive Customer Service Advisor you will be the lead point of contact for our customers ... Matching 401K * On-the-job training with Award Winning Online Training Platform: Jiffy Lube ...

Harris

Customer Service Representative

Washington, DC

$18 - $24.75/hr

Document (written/on-line) all calls while in progress. * Transfer calls to employees in other ... customer needs. * Fully document policy file or imaging system with all related material so as to ...

Sunrise Senior Living

Customer Service

Mclean, VA · On-site

$27.25/hr

Join Our Team as a Customer Service Professional at Sunrise Senior Living! At Sunrise Senior Living , we're more than just a senior living operator--we're a community dedicated to enriching the lives ...

Safford Mazda Fairfax

Customer Service Consultant

Fairfax, VA · On-site

$20.25 - $25.25/hr

Due to a significant increase in customer volume, our Service Department is growing, and we're ... As our ideal candidates are technologically adept, we accept online applications only. Apply below ...

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Showing results 21-40

All JobsOnline Customer Service JobsOnline Customer Service Jobs in Reston, VA

Online Customer Service information

See Reston, VA salary details

$10

$19

$28

How much do online customer service jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for online customer service in Reston, VA is $19.56, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $21.78 per hour, depending on experience, location, and employer.

What is the difference between Online Customer Service vs Call Center Customer Service?

AspectOnline Customer ServiceCall Center Customer Service
Work EnvironmentRemote, digital platformsCall centers, phone-based
Required SkillsWritten communication, tech proficiencyVerbal communication, listening skills
Common CertificationsCustomer service certifications, tech toolsCustomer service certifications, language skills
Industry UsageRetail, tech, e-commerceTelecommunications, retail, finance

Online Customer Service primarily involves assisting customers via digital channels like chat, email, or social media, focusing on written communication. Call Center Customer Service typically involves handling customer inquiries over the phone, emphasizing verbal skills. Both roles require customer service experience and certifications but differ mainly in communication methods and work environment.

What is an online customer service representative?

An online customer service representative is a professional who assists customers primarily through digital channels such as email, chat, and social media. Their main duties include answering questions, resolving issues, processing orders, and providing information about products or services. They play a crucial role in maintaining customer satisfaction and representing the company's brand online. Online customer service representatives often use specialized software to track interactions and ensure timely, effective support.

What are some common challenges faced by online customer service representatives, and how can they be managed effectively?

Online customer service representatives often encounter challenges such as handling difficult customers, managing high volumes of inquiries, and adapting to rapidly changing products or policies. To manage these effectively, it’s important to develop strong communication and problem-solving skills, stay updated on product knowledge, and utilize support tools and resources provided by the company. Many organizations also offer regular training and encourage collaboration with team members to share solutions and best practices.

What are the key skills and qualifications needed to thrive as an online customer service representative?

To thrive as an Online Customer Service Representative, you need strong communication skills, problem-solving abilities, and a basic understanding of customer service principles, usually supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat tools, and ticketing systems is often required. Patience, empathy, and adaptability are essential soft skills for handling diverse customer interactions and resolving issues effectively. These skills ensure efficient support, high customer satisfaction, and positive brand representation in a digital environment.

What are the most commonly searched types of Customer Service jobs in Reston, VA?

The most popular types of Customer Service jobs in Reston, VA are:

What cities near Reston, VA are hiring for Online Customer Service jobs?

Cities near Reston, VA with the most Online Customer Service job openings:

Online Customer Service jobs near you
Infographic showing various Online Customer Service job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $40,675 per year, or $19.6 per hour.

Customer Service Advisor

QGR Jiffy Lube

Olney, MD • On-site

Full-time

Medical, Retirement, PTO

Re-posted 15 days ago

Job description

Description:

What can you expect as an Automotive Customer Service Advisor?

As an Automotive Customer Service Advisor you will be the lead point of contact for our customers. You will be responsible for welcoming, advising and inviting our customers to return. Our advisors truly love helping our customers be reviewing past service work and communicating the vehcile's needs. Our best will inquire about the customer and the vehcile's complaints and work with our technicians to find a correction. Our Customer Service Advisors love to engage with the customer and are always welcoming them with a smile. Some of the reasons our advisors love working with us are:

  • Efficient teams delivering timely inspections
  • The use of a cutting edge POS system that graphically illustrates our customers' needs based on the vehciles' manufacturer reccomendations
  • Thorough technicians that deliver quality inspection reports
  • Steady flow of customers

What you will do:

  • Greet the customer and acknowledge their request
  • Check-In the customer and verify information
  • Be an expert on all sales processes and initiatives
  • Process phone calls in a professional manner. Encourage the customer to come in for service work.
  • Be comfortable selling to our customers our product offerings
  • Document, verbally communicate and sell the recommendations
  • Write estimates and order parts for services as needed.
  • Be able to create and bill out all sales orders.
  • Work towards achieving any company-set goals or objectives, including individual sales goals.
  • Keep pace with customers, balancing multiple priorities and using good judgement to manage time.
  • Build relationships with customers by communicating the status of their vehicle, promise time.

Benefits include:

  • Competitive pay (based on experience)
  • Bonus plan
  • Matching 401K
  • On-the-job training with Award Winning Online Training Platform: Jiffy Lube University
  • We promote from within a commitment we are passionate about
  • No late evenings
  • Tuition reimbursement
  • Paid vacation and holidays
  • Medical insurance
Requirements:

What are the Job Qualifications?

  • Driver's License
  • Ability to Stand on your feet for 10+ hours
  • Ability to speak English
  • Bi-lingual is a plus!
  • Previous sales experience is a plus - automotive is preferred