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Online Customer Service Jobs in Reston, VA (NOW HIRING)

Service Experts

Manager, Customer Service

Fairfax, VA · On-site

Own and monitor conversion of the sales/service calls and reporting by agent, team, region, call type, and customer segment; identify trends and performance gaps. * Performance Coaching: Lead the ...

Service Experts

Manager, Customer Service

Fairfax, VA · On-site

Own and monitor conversion of the sales/service calls and reporting by agent, team, region, call type, and customer segment; identify trends and performance gaps. * Performance Coaching: Lead the ...

QGR Jiffy Lube

Customer Service Advisor

Oakton, VA · On-site

As an Automotive Customer Service Advisor you will be the lead point of contact for our customers ... Matching 401K * On-the-job training with Award Winning Online Training Platform: Jiffy Lube ...

QGR Jiffy Lube

Customer Service Advisor

Fairfax, VA · On-site

As an Automotive Customer Service Advisor you will be the lead point of contact for our customers ... Matching 401K * On-the-job training with Award Winning Online Training Platform: Jiffy Lube ...

QGR Jiffy Lube

Customer Service Advisor

Olney, MD · On-site

As an Automotive Customer Service Advisor you will be the lead point of contact for our customers ... Matching 401K * On-the-job training with Award Winning Online Training Platform: Jiffy Lube ...

QGR Jiffy Lube

Customer Service Advisor

Chantilly, VA · On-site

As an Automotive Customer Service Advisor you will be the lead point of contact for our customers ... Matching 401K * On-the-job training with Award Winning Online Training Platform: Jiffy Lube ...

QGR Jiffy Lube

Customer Service Advisor

Oakton, VA · On-site

As an Automotive Customer Service Advisor you will be the lead point of contact for our customers ... Matching 401K * On-the-job training with Award Winning Online Training Platform: Jiffy Lube ...

Service Experts LLC

Manager, Customer Service

Fairfax, VA · On-site

$110 - $170/hr

Own and monitor conversion of the sales/service calls and reporting by agent, team, region, call type, and customer segment; identify trends and performance gaps. * Performance Coaching: Lead the ...

QGR Jiffy Lube

Customer Service Advisor

Olney, MD · On-site

As an Automotive Customer Service Advisor you will be the lead point of contact for our customers ... Matching 401K * On-the-job training with Award Winning Online Training Platform: Jiffy Lube ...

QGR Jiffy Lube

Customer Service Advisor

Chantilly, VA · On-site

As an Automotive Customer Service Advisor you will be the lead point of contact for our customers ... Matching 401K * On-the-job training with Award Winning Online Training Platform: Jiffy Lube ...

QGR Jiffy Lube

Customer Service Advisor

Herndon, VA · On-site

As an Automotive Customer Service Advisor you will be the lead point of contact for our customers ... Matching 401K * On-the-job training with Award Winning Online Training Platform: Jiffy Lube ...

Safford Mazda Fairfax

Customer Service Consultant

Fairfax, VA · On-site

$20.25 - $25/hr

Due to a significant increase in customer volume, our Service Department is growing, and we're ... As our ideal candidates are technologically adept, we accept online applications only. Apply below ...

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All JobsOnline Customer Service JobsOnline Customer Service Jobs in Reston, VA

Online Customer Service information

See Reston, VA salary details

$10

$19

$28

How much do online customer service jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for online customer service in Reston, VA is $19.56, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $21.78 per hour, depending on experience, location, and employer.

What is an online customer service representative?

An online customer service representative is a professional who assists customers primarily through digital channels such as email, chat, and social media. Their main duties include answering questions, resolving issues, processing orders, and providing information about products or services. They play a crucial role in maintaining customer satisfaction and representing the company's brand online. Online customer service representatives often use specialized software to track interactions and ensure timely, effective support.

What are the key skills and qualifications needed to thrive as an online customer service representative?

To thrive as an Online Customer Service Representative, you need strong communication skills, problem-solving abilities, and a basic understanding of customer service principles, usually supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat tools, and ticketing systems is often required. Patience, empathy, and adaptability are essential soft skills for handling diverse customer interactions and resolving issues effectively. These skills ensure efficient support, high customer satisfaction, and positive brand representation in a digital environment.

What are some common challenges faced by online customer service representatives, and how can they be managed effectively?

Online customer service representatives often encounter challenges such as handling difficult customers, managing high volumes of inquiries, and adapting to rapidly changing products or policies. To manage these effectively, it’s important to develop strong communication and problem-solving skills, stay updated on product knowledge, and utilize support tools and resources provided by the company. Many organizations also offer regular training and encourage collaboration with team members to share solutions and best practices.

What is the difference between Online Customer Service vs Call Center Customer Service?

AspectOnline Customer ServiceCall Center Customer Service
Work EnvironmentRemote, digital platformsCall centers, phone-based
Required SkillsWritten communication, tech proficiencyVerbal communication, listening skills
Common CertificationsCustomer service certifications, tech toolsCustomer service certifications, language skills
Industry UsageRetail, tech, e-commerceTelecommunications, retail, finance

Online Customer Service primarily involves assisting customers via digital channels like chat, email, or social media, focusing on written communication. Call Center Customer Service typically involves handling customer inquiries over the phone, emphasizing verbal skills. Both roles require customer service experience and certifications but differ mainly in communication methods and work environment.

How do you become an online customer service agent?

To become an online customer service agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with customer service software or chat platforms. Some roles may require previous experience in customer support or related fields, and training is often provided by the employer.

How to become a customer service online?

To become a customer service online representative, you typically need a high school diploma or equivalent, strong communication skills, and familiarity with computer and internet use. Many roles require experience with customer management software or live chat tools, and some employers may prefer certifications in customer service or related fields. Building good problem-solving abilities and a professional online presence can also improve your chances of securing such positions.

What are the most commonly searched types of Customer Service jobs in Reston, VA?

The most popular types of Customer Service jobs in Reston, VA are:

What cities near Reston, VA are hiring for Online Customer Service jobs?

Cities near Reston, VA with the most Online Customer Service job openings:

Online Customer Service jobs near you
Infographic showing various Online Customer Service job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $40,675 per year, or $19.6 per hour.

Manager, Customer Service

Service Experts

Fairfax, VA • On-site

Full-time

Posted 18 days ago

Service Experts rating

6.1

Company rating: 6.1 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

230th of 283 rated repair and maintenance companies

Job description

Welcome!

The Agent Performance & Customer Growth Manager is responsible for driving agent performance, call conversion, customer growth, and inbound/outbound revenue generation across the Contact Center. This role owns conversion performance reporting and ensures performance insights translate into targeted coaching, accountability, and measurable results.
The Manager directly leads the Performance coaches and Outbound Program, while partnering closely with Contact Center Supervisors to implement coaching plans and Performance Improvement Plans (PIPs) for agents performing below established expectations.

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Direct Reports
Performance Coaches - Provide targeted, data-driven coaching to improve agent conversion, lead generation, call effectiveness, and overall KPI performance across all call taking teams.

Outbound Call Activity - Executes targeted outbound campaigns focused on lead recovery, customer reactivation, appointment generation, membership growth, and other revenue-generating initiatives.
Key Responsibilities
  • Conversion Performance: Own and monitor conversion of the sales/service calls and reporting by agent, team, region, call type, and customer segment; identify trends and performance gaps.
  • Performance Coaching: Lead the Performance Coaches and establish coaching priorities based on conversion data and other established KPIs.
  • Supervisor Partnership: Work with supervisors to develop and execute individualized coaching plans and ensure consistent follow-up and accountability.
  • Performance Improvement: Partner with supervisors and leadership to establish and monitor formal PIPs for agents consistently performing below expectations.
  • Performance Cadence: Lead recurring performance reviews to identify top performers, underperformers, trends, coaching needs, and corrective actions.
  • Outbound Program Leadership: Own the execution, staffing, and performance of outbound calling activities and campaigns.
  • Tiered Campaign Management: Develop and manage tiered outbound campaigns based on customer opportunity, revenue potential, service-center capacity, seasonality, and business priorities.
  • Lead Recovery & Customer Growth: Drive programs targeting unbooked/lost leads, aged opportunities, customer reactivation, memberships, and other customer growth opportunities.
  • Capacity-Based Demand Generation: Partner with Operations to target outbound activity toward markets and service centers with available technician capacity.
  • Reporting & Analytics: Maintain scorecards measuring conversion, coaching effectiveness, agent improvement, outbound productivity, campaign conversion, appointments generated, and incremental revenue.
  • Continuous Improvement: Partner with Operations, QA, Training, and other teams to improve scripting, processes, lead routing, agent tools, and performance practices.

Key Measures of Success
  • Booking and call conversion
  • Percentage of agents achieving KPI targets
  • Agent performance improvement following coaching
  • PIP improvement and successful completion
  • Coaching effectiveness and completion
  • Outbound contact and conversion rates
  • Lost/un-booked lead recovery
  • Appointments generated through outbound campaigns
  • Membership and customer growth
  • Incremental revenue generated
  • Outbound campaign ROI

Role Purpose
The Agent Performance & Customer Growth Manager serves as the Contact Center's centralized leader for performance optimization and growth-connecting conversion analytics, performance coaching, supervisor accountability, and outbound demand generation to improve agent effectiveness and deliver measurable appointment and revenue growth.
Minimum Experience: 6+ years Minimum Education: Bachelor's DegreeEqual Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.


The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.


Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email talentacquisition@serviceexperts.com

What Service Experts employees say

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Benefits

Hours and flexibility

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About Service Experts

Sourced by ZipRecruiter

Service Experts, based in Plano, Texas, US, is an industry leader in the HVAC (Heating, Ventilation, Air Conditioning) sector with a commitment to providing top-tier service for home comfort. Their offerings cover a broad range of services such as repair, maintenance, and installation of heating and air conditioning systems. Established in 1996, the company has demonstrated consistent growth and expansion, boasting a network of over 100 service centers across North America. Their mission is simple yet powerful: to provide excellence in home comfort. Service Experts has emerged as a trusted choice in the market due to their adherence to core values of integrity, innovation, excellence, and commitment.

Industry

Construction

Company size

1,001 - 5,000 Employees

Headquarters location

Plano, TX, US

Year founded

1996

Social media

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