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Online Customer Service Representative Jobs in Riverside, IL

Thryve Chicago

Customer Service Representative

Chicago, IL · On-site

$700 - $950/wk

Customer Service Representative Chicago, IL | Full-Time | In-Person Enjoy talking to people and solving problems on the spot? We're hiring a Customer Service Representative to work face-to-face with ...

Tower Loan

Customer Service Representative

Aurora, IL · On-site

$15.75 - $21.50/hr

As a CSR, you'll play a key role in delivering exceptional customer service while building ... and online. We are committed to serving our communities, fostering a culture of growth and ...

Towerloan

Customer Service Representative

Aurora, IL · On-site

$15.75 - $21.50/hr

As a CSR, you'll play a key role in delivering exceptional customer service while building ... and online. We are committed to serving our communities, fostering a culture of growth and ...

Thryve Chicago

Customer Service Representative

Chicago, IL · On-site

$700 - $950/wk

Training & development Customer Service Representative Chicago, IL | Full-Time | In-Person Enjoy talking to people and solving problems on the spot? We're hiring a Customer Service Representative to ...

Thryve Chicago

Customer Service Representative

Chicago, IL · On-site

$700 - $950/wk

Customer Service Representative Chicago, IL | Full-Time | In-Person Enjoy talking to people and solving problems on the spot? We're hiring a Customer Service Representative to work face-to-face with ...

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Showing results 21-40

All JobsOnline Customer Service Representative JobsOnline Customer Service Representative Jobs in Riverside, IL

Online Customer Service Representative information

See Riverside, IL salary details

$9

$18

$27

How much do online customer service representative jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for online customer service representative in Riverside, IL is $18.90, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $21.01 per hour, depending on experience, location, and employer.

What does an online customer service representative do?

An Online Customer Service Representative assists customers by answering inquiries, resolving issues, and providing support through digital channels such as email, live chat, or social media. They help customers with product information, order status, returns, and troubleshooting. Their goal is to ensure a positive customer experience, build trust, and maintain customer satisfaction. They may also document interactions and escalate complex issues to higher-level support when necessary.

What are the key skills and qualifications needed to thrive as an online customer service representative?

To thrive as an Online Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, live chat tools, and ticketing systems is typically required. Patience, empathy, and adaptability are vital soft skills for effectively addressing diverse customer needs and concerns in a virtual environment. These qualities ensure efficient issue resolution, positive customer experiences, and contribute to overall company reputation and retention.

How do online customer service representatives typically handle high volumes of customer inquiries, and what support systems are in place to assist them?

Online Customer Service Representatives often manage high volumes of customer inquiries by utilizing support tools such as ticketing systems, live chat platforms, and knowledge bases. They work closely with team leads and other representatives to prioritize urgent issues and ensure timely responses. Regular training and clear escalation procedures help them address complex cases efficiently. Additionally, many companies provide real-time support from supervisors and access to comprehensive FAQs, ensuring representatives can deliver accurate information while maintaining a positive customer experience.

What is the difference between Online Customer Service Representative vs Customer Support Specialist?

AspectOnline Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may require customer service certificationsSimilar credentials; often similar certifications or experience needed
Work EnvironmentRemote or call center setting, handling online inquiriesRemote or office-based, providing support via chat, email, or phone
Industry UsageCommon in retail, tech, and service industriesUsed across various sectors including tech, healthcare, and retail
Search & Comparison IntentOften compared for entry-level customer support rolesCompared for specialized or technical support roles

The Online Customer Service Representative and Customer Support Specialist roles share many similarities, including credentials, work environment, and industry usage. The main difference lies in the scope and specialization, with Customer Support Specialists often handling more technical or complex issues. Both roles are vital for customer satisfaction and frequently searched for by job seekers in customer service fields.

What are the most commonly searched types of Customer Service Representative jobs in Riverside, IL?

The most popular types of Customer Service Representative jobs in Riverside, IL are:

What are popular job titles related to Online Customer Service Representative jobs in Riverside, IL?

For Online Customer Service Representative jobs in Riverside, IL, the most frequently searched job titles are:

What job categories do people searching Online Customer Service Representative jobs in Riverside, IL look for?

The top searched job categories for Online Customer Service Representative jobs in Riverside, IL are:

What cities near Riverside, IL are hiring for Online Customer Service Representative jobs?

Cities near Riverside, IL with the most Online Customer Service Representative job openings:

Online Customer Service Representative jobs near you
Infographic showing various Online Customer Service Representative job openings in Riverside, IL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,310 per year, or $18.9 per hour.

Customer Service Representative

AlphaGraphics - US715

Chicago, IL • On-site

$40K - $45K/yr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 19 days ago

Job description

Benefits:
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • 401(k)
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Free food & snacks

BENEFITS/PERKS:
  • Competitive base Compensation plus commissions on the revenue
  • Flexible Scheduling 
  • Hard work, collaboration, humanity, fun, and laughter
  • Career path development 
COMPANY OVERVIEW:
As an established leader in the Printing, Design, and Shipping industries our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier.
 
Our tight-knit team in AlphaGraphics - US715 is actively seeking a Customer Service Representative (CSR) to join us full time. The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met. 
 
More than anything, we’re looking for highly-collaborative and dependable teammates that are driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in the success of our company, and we value contributions from each team member.
 
WHAT WE EXPECT OF YOU:
  • Serve as the primary internal representative of the organization.
  • Convey to the customer our expertise in products, services and capabilities and estimates the pricing for customer needs
  • Communicate customer requirements to the support team in accordance with company policies and procedures.
  • Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, pricing, cancel orders, work on lead management
  • Determine charges for services requested, collect deposits or payments, or arrange for billing for printing services using PrintSmith Software (EFI)
  • Knowledge and experience in a printing shop would be preferred
  • Attract potential customers by answering product and service questions and suggesting information about other products and services.
 
WHAT YOU BRING TO THE TABLE:
  • Print shop experience preferred but not required
  • Fun person with positive attitude with customers
  • Adobe suite design experience preferred. 
  • Someone who is coachable and has a desire to learn new things everyday
  • Experience conducting customer needs assessments in detail, asking questions, self starter and evaluating customer satisfaction
  • Ability to effectively build relationships with customers and teammates.
  • Strong written and verbal proactive communication skills 
  • Strong organizational skills, highly organized on emails and workloads
  • Desire to continuously look for ways to help people going extra mile with our customers and staff
  • Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.
 
The employer posting this position, evaluating potential candidates, and making all hiring decisions is an independently owned and operated PostNet International, Inc. franchisee. If hired, Franchisee will be your employer, not PostNet International, Inc. or any of its affiliates or any other franchisees.