ZipRecruiter

Log In

1

Online Customer Service Rep Jobs in Delaware (NOW HIRING)

Nan McKay

Customer Service Rep

Newark, DE · On-site

$15.75 - $21.25/hr

Customer Service Representative SUPERVISOR: Customer Service Supervisor STATUS: Non-Exempt SUMMARY The position duties include a wide range of activities related to providing Customer service to ...

New

Sharpened Image, Inc.

Be Seen First

Customer Service Representative

Dover, DE · On-site

$16.50/hr

Our client is looking for a customer service rep in Dover, DE. Must have reliable transportation and be able to pass a comprehensive background screening. Serious inquiries only. Under the direction ...

FastSigns

Customer Service Representative

Wilmington, DE · On-site

$16 - $18/hr

As a FASTSIGNS Customer Service Representative, you will be the initial contact with current ... We have the most extensive training programs both online and in-person in the industry. Working for ...

LB Capital

Customer Service Representative

Claymont, DE · On-site

$80K/yr

We're a rapidly expanding roofing company looking for a Customer Service Representative who's ready to dominate the phones, convert leads fast, and rise to the top. Here, your drive determines your ...

Grotto Pizza

Customer Service Representative

Dover, DE · On-site

$16 - $21.75/hr

The CSR/Counter is responsible for answering all incoming telephone calls, taking orders over the phone, and/or directing calls to appropriate personnel. Essential Functions: * Answer all telephone ...

Grotto Pizza

Customer Service Representative

Dewey Beach, DE · On-site

$15.50 - $21/hr

The CSR/Counter is responsible for answering all incoming telephone calls, taking orders over the phone, and/or directing calls to appropriate personnel. Essential Functions: * Answer all telephone ...

GROTTO PIZZA INC

Customer Service Representative

Milford, DE · On-site

$15.50 - $21/hr

The CSR/Counter is responsible for answering all incoming telephone calls, taking orders over the phone, and/or directing calls to appropriate personnel. Essential Functions: * Answer all telephone ...

Grotto Pizza

Customer Service Representative

Dover, DE · On-site

$16 - $21.75/hr

The CSR/Counter is responsible for answering all incoming telephone calls, taking orders over the phone, and/or directing calls to appropriate personnel. Essential Functions: * Answer all telephone ...

Grotto Pizza

Customer Service Representative

Lewes, DE · On-site

$16 - $21.50/hr

The CSR/Counter is responsible for answering all incoming telephone calls, taking orders over the phone, and/or directing calls to appropriate personnel. Essential Functions: * Answer all telephone ...

previous page

Showing results 41-60

All JobsOnline Customer Service Rep JobsOnline Customer Service Rep Jobs in Delaware

Online Customer Service Rep information

See Delaware salary details

$9

$18

$26

How much do online customer service rep jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for online customer service rep in Delaware is $18.81, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does an online customer service rep do?

An Online Customer Service Representative assists customers through digital channels such as email, live chat, and social media. Their main duties include answering customer inquiries, resolving issues, processing orders, and providing product or service information. They act as the bridge between the company and its customers, ensuring a positive experience and maintaining customer satisfaction. This role requires excellent communication skills, patience, and the ability to handle multiple tasks simultaneously.

What are the key skills and qualifications needed to thrive as an online customer service rep?

To thrive as an Online Customer Service Rep, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is common in this role. Patience, active listening, and a customer-centric attitude make someone stand out in this position. These skills and qualities are crucial for efficiently resolving customer issues, maintaining satisfaction, and supporting company reputation in a digital environment.

What are some common challenges faced by online customer service reps and how are they typically addressed?

Online Customer Service Reps often encounter challenges such as handling high volumes of inquiries, navigating difficult customer interactions, and managing multiple communication channels simultaneously. To address these, employers typically provide robust training in conflict resolution, time management, and the use of customer relationship management (CRM) systems. Additionally, most teams foster a supportive environment where reps can escalate complex issues to supervisors and collaborate with colleagues for solutions. Regular feedback sessions and access to knowledge bases also help reps stay effective and confident in their roles.

What is the difference between Online Customer Service Rep vs Call Center Agent?

AspectOnline Customer Service RepCall Center Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentRemote or office-based, primarily online communicationCall centers, often office-based, handling phone calls
Industry UsageRetail, tech support, e-commerce, service industriesTelecommunications, insurance, banking, customer support
Search & Comparison IntentYesYes

Online Customer Service Reps primarily communicate via chat, email, or online platforms, focusing on digital interactions. Call Center Agents handle customer inquiries mainly through phone calls, often in a call center setting. While both roles require strong communication skills and customer service experience, their work environments and communication methods differ. Understanding these differences helps job seekers find roles that match their skills and preferences.

Can you work from home as an online customer service representative?

Yes, many online customer service representatives work remotely from home, using computers and communication tools like chat, email, or phone to assist customers. Employers often require reliable internet access and may provide training on specific software or platforms.

What are the most commonly searched types of Customer Service Rep jobs in Delaware?

The most popular types of Customer Service Rep jobs in Delaware are:

What are popular job titles related to Online Customer Service Rep jobs in Delaware?

For Online Customer Service Rep jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Online Customer Service Rep jobs in Delaware look for?

The top searched job categories for Online Customer Service Rep jobs in Delaware are:

What cities in Delaware are hiring for Online Customer Service Rep jobs?

Cities in Delaware with the most Online Customer Service Rep job openings:

Online Customer Service Rep jobs near you
Infographic showing various Online Customer Service Rep job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $39,131 per year, or $18.8 per hour.

Customer Service Rep

Nan McKay

Newark, DE • On-site

$15.75 - $21.25/hr

Full-time

Posted 3 days ago

New

Job description

POSITION: Customer Service Representative 

SUPERVISOR: Customer Service Supervisor 

STATUS: Non-Exempt 

SUMMARY 

The position duties include a wide range of activities related to providing Customer service to Housing Choice Voucher (HCV) participants and HCV owners, and other stakeholders. 

SUPERVISION RECEIVED AND EXERCISED: 

Operates under the direct general supervision of a Supervisor. The Customer Service Representative exercises no supervision over other employees. 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. 

  • Receive and respond accurately and professionally to customer inquiries/concerns received via telephone, email or office visit. 
  • Research and explore caller answers.
  • Identify and escalate unresolved inquiries to management. 
  • Accurately and thoroughly record all interactions in the PHA system of records; 
  • Defuse and deescalate irate customers as to ensure great customer experience. 
  • Verify and update customer information in the PHA system of record.
  • Perform data entry into SharePoint, and PHA business system. 
  • Provide excellent customer service to participants, landlords, co-workers, clients and vendors 
  • Ensure regular attendance and punctuality. 
  • Obtain certification in Housing Choice Voucher Basics within 120 days of employment. 
  • Perform duties quickly & efficiently as it’s a fast-paced environment.
  • Take in/scan/upload documents onto PHA system.
  • Perform other duties as assigned.

DESIRED QUALIFICATIONS: 

  • High School Diploma; Education equivalent to a two-year degree from a regionally accredited institution in Public Administration, Social Science or a closely related field preferred.
  • Alternatively, a minimum of two years of progressively responsible work experience for a public agency, or related work in the social service, community service, customer service and/or call center environments. 
  • Ability to communicate effectively both orally and in writing is required (bilingual English/Spanish or English/Creole preferred).
  • Strong typing and computer skills with knowledge of Microsoft Office products is required. 
  • Strong organizational skills required to prioritize tasks and demands and consistently to deliver work product on time.

Monday-Friday 8:00AM-5:00PM

Apply