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Online Customer Service Agent Jobs in Springfield, IL

Circle K

Customer Service Representative

Springfield, IL · On-site

$15.75 - $21.50/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Circle K

Customer Service Representative

Divernon, IL

$15.75 - $21.50/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

U-Haul

Customer Service Representative

Springfield, IL · On-site

$15 - $18/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Springfield, IL · On-site

$15 - $16/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

Walgreens

Customer Service Associate

Springfield, IL · On-site

$14.25 - $19.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Circle K Stores, Inc.

Customer Service Representative

IL · On-site

$15.75 - $21.50/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

U-Haul

Customer Service Representative

Springfield, IL · On-site

$15 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

Circle K Stores, Inc.

Customer Service Representative

IL · On-site

$15.75 - $21.50/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Habegger

Customer Service Representative

Springfield, IL · On-site

$17 - $22/hr

The Habegger Corporation in Springfield , IL is looking to hire a full-time Customer Service Representative to provide day-to-day support for our HVAC customers. Do you have exceptional multitasking ...

U-Haul

Customer Service Representative

Springfield, IL · On-site

$15 - $18/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

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All JobsOnline Customer Service Agent JobsOnline Customer Service Agent Jobs in Springfield, IL

Online Customer Service Agent information

See Springfield, IL salary details

$9

$18

$27

How much do online customer service agent jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for online customer service agent in Springfield, IL is $18.01, according to ZipRecruiter salary data. Most workers in this role earn between $14.76 and $19.76 per hour, depending on experience, location, and employer.

What does an online customer service agent do?

An Online Customer Service Agent assists customers through digital channels such as email, live chat, and social media. Their main duties include responding to inquiries, resolving issues, processing orders, and providing information about products or services. They aim to ensure customer satisfaction and may also handle returns, complaints, and technical support. Effective communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as an online customer service agent?

To thrive as an Online Customer Service Agent, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is often required. Strong interpersonal skills, patience, and adaptability help agents deliver positive experiences and handle challenging interactions. These competencies are essential for resolving customer issues efficiently and maintaining high satisfaction in digital service environments.

How do online customer service agents typically handle high volumes of customer inquiries during peak periods?

During peak periods, Online Customer Service Agents often utilize ticketing systems and prioritization tools to efficiently manage a large number of customer inquiries. Agents may work closely with team leads and use templated responses for common issues, while still personalizing replies as needed. Collaboration with other agents and escalation teams helps ensure that urgent or complex cases are resolved promptly. Time management and adaptability are key skills in maintaining service quality under high demand.

What is the difference between Online Customer Service Agent vs Call Center Representative?

AspectOnline Customer Service AgentCall Center Representative
CredentialsBasic customer service skills, sometimes certifications in communicationSimilar customer service skills, often with call handling training
Work EnvironmentRemote, online platforms, chat/email supportCall centers, inbound/outbound calls, office or remote
Industry UsageRetail, tech, e-commerce, service industriesTelecommunications, insurance, finance, retail
Search/Comparison IntentCustomer support, online service rolesPhone-based customer support roles

Online Customer Service Agents primarily handle customer inquiries via chat or email in a remote setting, focusing on digital communication. Call Center Representatives typically manage customer calls, often in a call center environment, providing support over the phone. Both roles require strong communication skills and customer service experience, but differ mainly in communication channels and work environment.

How to become an online customer service agent?

To become an online customer service agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with customer service software or tools. Relevant experience in customer support or sales can be beneficial, and some employers may require specific certifications or training. Good internet connectivity and the ability to work flexible hours are also important for remote roles.

What are the most commonly searched types of Customer Service Agent jobs in Springfield, IL?

The most popular types of Customer Service Agent jobs in Springfield, IL are:

What are popular job titles related to Online Customer Service Agent jobs in Springfield, IL?

For Online Customer Service Agent jobs in Springfield, IL, the most frequently searched job titles are:

What job categories do people searching Online Customer Service Agent jobs in Springfield, IL look for?

The top searched job categories for Online Customer Service Agent jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Online Customer Service Agent jobs?

Cities near Springfield, IL with the most Online Customer Service Agent job openings:

Online Customer Service Agent jobs near you
Infographic showing various Online Customer Service Agent job openings in Springfield, IL as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,456 per year, or $18 per hour.

CUSTOMER SERVICE REPRESENTATIVE

CDS Office Technologies

Springfield, IL

$16 - $22/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 8 days ago

Key responsibilities

  • Answer incoming customer calls and emails, providing accurate solutions and addressing concerns.

  • Identify customer needs, resolve complaints, and follow up on resolution status.

  • Collaborate with team members and other departments to ensure customer and product satisfaction.

Job description

Company:
Founded in 1978, CDS Office Technologies is a full-line office technology reseller and solution provider, managed information technology services provider, and printing and mailing services provider. We are headquartered in Springfield, IL and have 150 employees and ten office locations.

Job Summary:
The Customer Service Representative in this role will be responsible for answering customer calls, entering orders and solving customer problems.

We offer a comprehensive benefits package including but not limited to paid leave, medical, dental, vision, and life insurance and a starting salary of $16.00/hour - $22.00/hour depending on experience and qualifications.

Location:
Springfield, IL (work from office)
We are looking for a friendly and hard-working individual to join our growing Contract and Supply team.
Candidates should have an outgoing and positive demeanor, a motivated, energetic work ethic, and have a track record of working well with others in a team environment.
Contract and Supply Team Associate duties:
  • Answer incoming calls and emails in an efficient manner
  • Identify customer questions, concerns, and overall needs
  • Provide accurate answers and solutions to customer quicky
  • Address customer complaints in a compassionate and patient manner
  • Redirect customers to appropriate teams and/or departments as needed
  • Identify potential leads and forward to sales reps
  • Check voicemail inboxes, return calls in a timely manner
  • Develop professional relationships with ongoing customers through excellent customer service
  • Follow up with callers on complaint and/or question resolution status
  • Collaborate with immediate team, other customer service teams, sales team, and other company departments to ensure overall customer and product satisfaction
  • Follow company communication procedures, policies, and guidelines at all times
  • Perform each duty above with our customers’ satisfaction as your number one priority
Required Skills/Abilities:
· Excellent verbal and written communication skills.
· Excellent interpersonal, negotiation, and conflict resolution skills.
· Excellent organizational skills and attention to detail.
· Excellent time management skills with a proven ability to meet deadlines.
· Strong analytical and problem-solving skills.
· Ability to prioritize tasks and to delegate them when appropriate.
· Ability to act with integrity, professionalism, and confidentiality.
· Thorough knowledge of employment-related laws and regulations.
· Proficient with Microsoft Office Suite or related software.
· Proficiency with or the ability to quickly learn the organization’s software platforms and applications.
Inside Sales experience a plus!
Education:
· HS Diploma or equivalent, Bachelors Degree preferred
· At least one year of customer service experience
Physical Requirements:
· Prolonged periods of sitting at a desk and working on a computer.
· Must be able to lift 15 pounds at times.
· Must be able to access and navigate each department at the organization’s facilities.
CDS Office Technologies an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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