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Online Customer Service Agent Jobs in Champaign, IL

Drury Hotels

Guest Service Agent

Champaign, IL

$14.50/hr

Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers. * Ensure an exceptional guest experience by providing courteous ...

Drury Hotels Company, LLC

Guest Service Agent

Champaign, IL · On-site

$16.36 - $24.03/hr

Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers. * Ensure an exceptional guest experience by providing courteous ...

Drury Hotels

Guest Service Agent

Champaign, IL

$16.36 - $24.03/hr

Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers. * Ensure an exceptional guest experience by providing courteous ...

I Hotel

Guest Services Agent

Urbana, IL · On-site

$16 - $19/hr

... customer service skills and a sincere desire to help others • Strong organizational and time-management abilities • Positive energy and a team-first mindset • Ability to excel in a fast-paced ...

I Hotel

Guest Services Agent

Urbana, IL · On-site

$16 - $19/hr

Guest Services Agent - I Hotel & Conference Center (Champaign, IL) Full-Time & Part-Time | On-Site ... customer service skills and a sincere desire to help others Strong organizational and time ...

Colonial Midwest Imports Inc.

Be Seen First

Customer Service Officer

Champaign, IL · On-site

$17 - $20/hr

Respond to customer inquiries via phone, email, and online platforms in a professional and timely ... Minimum of two (2) years of customer service experience preferred (retail, logistics, or e-commerce ...

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Online Customer Service Agent information

See Champaign, IL salary details

$9

$18

$27

How much do online customer service agent jobs pay per hour?

As of May 28, 2026, the average hourly pay for online customer service agent in Champaign, IL is $18.20, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $20.00 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Online Customer Service Agent, and why are they important?

To thrive as an Online Customer Service Agent, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is often required. Strong interpersonal skills, patience, and adaptability help agents deliver positive experiences and handle challenging interactions. These competencies are essential for resolving customer issues efficiently and maintaining high satisfaction in digital service environments.

How do Online Customer Service Agents typically handle high volumes of customer inquiries during peak periods?

During peak periods, Online Customer Service Agents often utilize ticketing systems and prioritization tools to efficiently manage a large number of customer inquiries. Agents may work closely with team leads and use templated responses for common issues, while still personalizing replies as needed. Collaboration with other agents and escalation teams helps ensure that urgent or complex cases are resolved promptly. Time management and adaptability are key skills in maintaining service quality under high demand.

What does an Online Customer Service Agent do?

An Online Customer Service Agent assists customers through digital channels such as email, live chat, and social media. Their main duties include responding to inquiries, resolving issues, processing orders, and providing information about products or services. They aim to ensure customer satisfaction and may also handle returns, complaints, and technical support. Effective communication and problem-solving skills are essential for this role.

What is the difference between Online Customer Service Agent vs Call Center Representative?

AspectOnline Customer Service AgentCall Center Representative
CredentialsBasic customer service skills, sometimes certifications in communicationSimilar customer service skills, often with call handling training
Work EnvironmentRemote, online platforms, chat/email supportCall centers, inbound/outbound calls, office or remote
Industry UsageRetail, tech, e-commerce, service industriesTelecommunications, insurance, finance, retail
Search/Comparison IntentCustomer support, online service rolesPhone-based customer support roles

Online Customer Service Agents primarily handle customer inquiries via chat or email in a remote setting, focusing on digital communication. Call Center Representatives typically manage customer calls, often in a call center environment, providing support over the phone. Both roles require strong communication skills and customer service experience, but differ mainly in communication channels and work environment.

What are the most commonly searched types of Customer Service Agent jobs in Champaign, IL? The most popular types of Customer Service Agent jobs in Champaign, IL are:
What are popular job titles related to Online Customer Service Agent jobs in Champaign, IL? For Online Customer Service Agent jobs in Champaign, IL, the most frequently searched job titles are:
What job categories do people searching Online Customer Service Agent jobs in Champaign, IL look for? The top searched job categories for Online Customer Service Agent jobs in Champaign, IL are:
What cities near Champaign, IL are hiring for Online Customer Service Agent jobs? Cities near Champaign, IL with the most Online Customer Service Agent job openings:
Online Customer Service Agent jobs near you
Infographic showing various Online Customer Service Agent job openings in Champaign, IL as of May 2026, with employment types broken down into 1% As Needed, 54% Full Time, 30% Part Time, 2% Temporary, 12% Contract, and 1% Nights. Highlights an 77% Physical, 10% Hybrid, and 13% Remote job distribution, with an average salary of $37,848 per year, or $18.2 per hour.

Guest Services Agent

I Hotel And Illinois Conference Center

Urbana, IL

$15 - $19/hr

Other

Posted 20 days ago

Job description

Guest Services Agent

Guest Services Agent – I Hotel & Conference Center (Champaign, IL)

Full-Time & Part-Time | On-Site | AAA Four-Diamond Property

Join the award-winning I Hotel & Illinois Conference Center, Champaign-Urbana's premier AAA Four-Diamond hotel featuring 125+ luxury rooms and 70,000 sq. ft. of high-end event and conference space. If you are passionate about hospitality, love creating memorable guest experiences, and thrive in a fast-paced environment, we want you on our team!

Why You'll Love Working with Us

• Work in a beautiful, contemporary, wellness-focused environment

• Be part of a supportive team that values professionalism and positivity

• Grow your hospitality career with hands-on experience in a Four-Diamond property

• Enjoy meaningful guest interaction every day

What You'll Do

As a Guest Services Agent, you will be the welcoming face of our hotel and a central point of connection for guests, visitors, and community partners. Responsibilities include:

  • Providing friendly, sincere hospitality to every guest
  • Checking guests in/out with accuracy and efficiency
  • Responding to guest, community, and university-related inquiries
  • Assisting with crisis or urgent guest needs professionally and calmly
  • Conducting property tours
  • Coordinating guest services such as shuttle rides, package delivery, and special requests
  • Supporting a superior level of cleanliness and presentation across the facility

What We're Looking For

• Exceptional customer service skills and a sincere desire to help others

• Strong organizational and time-management abilities

• Positive energy and a team-first mindset

• Ability to excel in a fast-paced, high-volume environment

• Excellent verbal communication skills

• Strong work ethic, attention to detail, and reliability

• Flexibility to work weekdays and weekends

• Competence with basic computer programs

• Valid driver's license and good driving record (required)

• Knowledge of Champaign-Urbana is a plus

• Physical ability to perform occasional light labor

• Previous hotel experience is welcome but not required

About the I Hotel & Illinois Conference Center

Located just south of the State Farm Center at 1900 S. First Street, Champaign, IL, the I Hotel & Conference Center blends art, nature, and wellness to create an exceptional guest experience. Join a team committed to excellence in every detail.

How to Apply

If you're enthusiastic, guest-focused, and ready to grow in a luxury hospitality environment, we'd love to meet you. Apply today to become a Guest Services Agent!

Please do not call or visit the property to inquire about application status

Apply