Online Customer Review Jobs (NOW HIRING)

San Diego, California, United States

At ecoATM the proof of our success is in our staggering growth, extraordinary impact on protecting the planet, and providing a work culture unlike any other. We are a technology company and a pioneer of device re-commerce. Through our 7,000 automated kiosks and online marketplace Gazelle.com, we enable people all over the world to join the mobile device re-use revolution, a revolution that will get billions of used smartphones out of the e-waste cycle and into the hands of people who don't have affordable access to the empowerment of the latest mobile technology.

At ecoATM we know our employees are our greatest strength and the key to our continued growth and success. When you join our team, you will enjoy more than just a job, you will be empowered to develop and utilize your unique talents and skills to build a rewarding career while making a lasting, positive impact on the planet.

The Transaction Review Specialist (TRS) will be a member of the Transaction Services team. The TRS Specialist will be primarily responsible for ensuring every approved consumer transaction is correctly documented in the ecoATM database and meets the required criteria for an approved transaction. The position requires the ability to remain focused while quickly and thoroughly reviewing ecoATM transactions. Accordingly, attention to detail is a must.

Please note: This position is full time with a 40 hour work week. The role will require a flexible shift schedule with the ability to work nights/weekends.

Hourly Pay Rate: $18.00 - $20.00/hr

• Data entry and editing
• Review daily customer transaction data to ensure accuracy of information, including but not limited to, state identification fields populated, authorized identification used by customer, IDV agent decision-making regarding customer approval
• Generate reports for various law enforcement jurisdictions using local database, pdf process, or online forms
• Review online documentation for potential fraudulent, utilizing provided tools to determine verification of information
• Running weekly reports for law enforcement dissemination
• Online article tracking for identified state jurisdictions
• Review reports and flag suspicious activity; provide verification and communication of identified activity
• Provide data review and product knowledge support to other departments to ensure optimal kiosk and online customer experience

• Approve or deny transactions with consumers based off of the requirements for conducting business with ecoATM (ID Verification)
• Perform timely and accurate verifications, as requested
• Review real-time devices and accurately detect device condition (PGV)

• High School Diploma /GED or 1+ year experience in retail or fast-paced environment, to include 6+ months of data entry/verification experience required
• Experience in a call center-type environment a plus

• Strong attention to detail and efficiency
• Ability to handle multiple tasks, ensuring timely completion
• Must be self-motivated, resourceful
• Proven ability to work autonomously
• Proficient in data entry
• Able to navigate through databases
• Basic knowledge of MS Office (Word, Excel, Access, Outlook)
• Effective oral and written communication skills
• Proven ability to work both independently and as part of a team
• Timely attendance
• Able to work a flexible schedule, including evenings and weekends

This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Base pay offered may vary depending on job-related knowledge, skills, and experience. This information is provided per CA SB 1162 ("CA Pay Transparency Law"). Base pay information is based on market location. Learn more about ecoATM benefits here.

This position may also be eligible for short-term and long-term incentives based on individual and company performance.

Here at ecoATM/Gazelle we value diversity & belonging and are proud to be an Equal Employment Opportunity employer. All applicants are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic, and are fairly and equitably compensated based on current market data. If you need assistance, or an accommodation, please let your recruiter know.