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Online Chat Support Jobs in Rutherford, NJ (NOW HIRING)

... ins), email, online chat or in writing; utilizes Letter Reference Guide (LRG) templates as ... supporting documentation. • Identifies potential fraud cases and forwards to Special ...

... online chat or in writing; utilizes Letter Reference Guide (LRG) templates as necessary. Takes ... Researches, prepares responses and provides supporting documentation. Identifies potential fraud ...

... online chat * Participate actively in staff meetings, case conferences, partner meetings, and professional trainings * Support general office operations including managing petty cash, processing ...

... chat sessions, tickets, and executive requests), and consistently delivers exceptional customer ... Exchange Online • Advanced support experience with: • Microsoft 365; Microsoft Teams; Zoom;

... chat sessions, tickets, and executive requests), and consistently delivers exceptional customer ... Online Advanced support experience with: Microsoft 365; Microsoft Teams; Zoom; Enterprise telephony ...

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Online Chat Support information

See Rutherford, NJ salary details

$14

$26

$45

How much do online chat support jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for online chat support in Rutherford, NJ is $26.55, according to ZipRecruiter salary data. Most workers in this role earn between $19.62 and $28.89 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an online chat support specialist?

To thrive as an Online Chat Support specialist, you need strong written communication, problem-solving abilities, and familiarity with customer service protocols, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing software is typically required. Patience, active listening, and a customer-centric attitude help you stand out in this role. These competencies ensure efficient, accurate, and positive support experiences, which are crucial for customer satisfaction and brand reputation.

What are some common challenges faced by online chat support representatives and how can they be managed?

Online Chat Support representatives often manage multiple conversations simultaneously, which can make it challenging to maintain accuracy and personalized service. A key to success is developing strong multitasking skills and using tools like canned responses and knowledge bases efficiently. Representatives may also encounter difficult or frustrated customers; remaining calm, empathetic, and solution-focused is essential. Regular feedback, ongoing training, and supportive team environments help manage these challenges and foster professional growth.

What is the difference between Online Chat Support vs Customer Service Representative?

AspectOnline Chat SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or tech supportHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentRemote or office-based, primarily online communicationOffice or call center, face-to-face or phone interactions
Industry UsageCommon in e-commerce, tech, and online servicesUsed across various industries including retail, banking, and telecom
Search & Comparison IntentFocuses on online communication skills and tech supportEmphasizes direct customer interaction and problem-solving

Online Chat Support and Customer Service Representative roles share similarities in communication skills and industry usage, but differ mainly in interaction mode and work environment. Online Chat Support specializes in online, remote communication, often within tech or e-commerce sectors, while Customer Service Representatives may work face-to-face or via phone across diverse industries.

Are online chat support jobs legit?

Online chat support jobs are legitimate roles that involve assisting customers through live chat platforms. They often require good communication skills, basic computer knowledge, and sometimes specific training or certifications; however, job seekers should be cautious of scams and verify the employer's credibility before applying.

How much do online chat support agents get paid?

Online chat support agents typically earn between $12 and $20 per hour, depending on experience, location, and the company. Some roles may offer additional benefits or flexible schedules, and higher pay is often associated with technical or specialized support skills.

How to become an online chat support agent?

To become an online chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with chat or customer service software. Some employers may require previous customer service experience or technical knowledge related to the company's products or services.

What are popular job titles related to Online Chat Support jobs in Rutherford, NJ?

For Online Chat Support jobs in Rutherford, NJ, the most frequently searched job titles are:

What job categories do people searching Online Chat Support jobs in Rutherford, NJ look for?

The top searched job categories for Online Chat Support jobs in Rutherford, NJ are:

What cities near Rutherford, NJ are hiring for Online Chat Support jobs?

Cities near Rutherford, NJ with the most Online Chat Support job openings:

Infographic showing various Online Chat Support job openings in Rutherford, NJ as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $55,232 per year, or $26.6 per hour.

Telehealth Licensed Mental Health Counselor (LMHC)

Company Confidential

New Rochelle, NY • Remote

$90K - $104K/yr

Full-time

Posted yesterday

New


Job description

Position Overview

Gotham Enterprises Ltd is seeking passionate and dedicated Licensed Mental Health Counselors (LMHC) to become an integral part of our expanding telehealth community in New Rochelle, New York. This remote, full-time opportunity empowers you to provide exceptional mental health care to clients through our advanced online platform. This role allows for flexibility in your schedule and patient management, enabling you to deliver care effectively and efficiently while maintaining a healthy work-life balance.

About the Organization

At Gotham Enterprises Ltd, we are committed to improving access to mental health services through innovative telehealth solutions. Our platform connects licensed professionals with clients seeking support for a variety of mental health issues. By focusing on low acuity, stable adults, we provide an environment that prioritizes effective treatment and meaningful connection. Join us in transforming mental health care and enhancing the lives of individuals through accessible, quality services.

Work Environment

This position is fully remote, allowing you to work from the comfort of your home while engaging with clients from anywhere in New York. Leveraging a sophisticated telehealth platform, you will connect with clients through various modalities, including video calls, audio messages, and online chat features. We prioritize modern technology that streamlines workflows and enhances patient interactions, creating a supportive environment for you as a mental health professional.

Key Responsibilities

As a Licensed Mental Health Counselor at Gotham Enterprises Ltd, you will:

  • Conduct initial assessments and formulate personalized treatment plans for clients based on their specific needs and circumstances.
  • Utilize a range of communication methods to engage with clients, including virtual face-to-face sessions, secure messaging, and digital journaling.
  • Maintain accurate and timely documentation of client interactions and progress, ensuring compliance with all relevant guidelines and policies.
  • Foster a supportive and encouraging atmosphere, facilitating client goal setting and positive behavioral changes throughout the therapeutic process.
  • Participate in ongoing training and development opportunities to enhance your skills and stay abreast of the latest advancements in telehealth and mental health care.
Patient Population / Client Focus

Your primary focus will be working with stable, low acuity adults dealing with a variety of mental health challenges, such as anxiety, depression, ADHD, OCD, relationship issues, and grief. By concentrating on this demographic, you will contribute to improving their overall well-being and quality of life through targeted, evidence-based interventions. There will be no need to manage severe mental health cases or children, allowing you to tailor your expertise to this specific population.

Qualifications

The ideal candidate will possess the following qualifications:

  • A Master's Degree or Doctorate in Social Work, Marriage and Family Therapy, Mental Health Counseling, or Psychology.
  • A valid and unrestricted LMHC license in New York with no disciplinary actions on record.
  • A reliable internet connection and an appropriate work device (PC or laptop) for conducting virtual sessions.
Preferred Experience

While not mandatory, candidates with the following experience are encouraged to apply:

  • Prior experience in a telehealth setting, demonstrating comfort with using technology for patient interactions.
  • Experience working with diverse populations and a strong understanding of cultural competency.
  • Background in administering therapeutic interventions for the patient populations mentioned above.
Compensation and Benefits

Gotham Enterprises Ltd offers a competitive salary ranging from $90,000 to $104,000 annually, commensurate with the number of hours worked. Additional benefits include:

  • A substantial sign-on bonus for new hires, reflecting our commitment to attracting top talent.
  • Weekly direct deposit for timely compensation.
  • A monthly healthcare stipend for full-time counselors to support your overall health and well-being.
Career Growth Opportunities

As you grow within our organization, you will have the opportunity to participate in specialized training and career advancement programs. We value professional development and support our counselors in pursuing additional certifications, expanding their expertise, and taking on leadership roles within the organization. Our collaborative environment encourages relationship-building and mentorship opportunities among peers, further enhancing your career trajectory.

Why Join Our Team

Joining Gotham Enterprises Ltd means becoming part of a dynamic and innovative team committed to making a difference in mental health care. With a focus on low acuity clients, our platform empowers you to exercise clinical judgment and tailor treatment methods to best support your clients. Enjoy the autonomy of creating a flexible schedule and engaging with a community of over 10,000 therapists sharing insights and support. If you're passionate about telehealth and want to be part of a supportive organization dedicated to excellence in mental health services, we encourage you to apply today!

Application Information

If you are ready to embark on a fulfilling career with Gotham Enterprises Ltd as a Licensed Mental Health Counselor, we invite you to submit your application, including your resume and a cover letter detailing your relevant experience and passion for telehealth. Join us in driving positive change in mental health care!