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Online Chat Support Jobs in Rutherford, NJ (NOW HIRING)

Hytorc

Customer Support Associate

South Hackensack, NJ · On-site

$25 - $30/hr

Our Customer Support Associates interact with different types of clients and vendors. Flexibility ... Experience handling customer service in an online chat environment is a plus * Experience handling ...

iPostal1

Customer Service Representative

Suffern, NY · On-site

$16.25 - $22.25/hr

To join our customer service team, you should be comfortable supporting customers via the phone, on ... Actively engage customers in on-line chat context * Additional duties as assigned and deemed ...

TEKsystems

Service Desk Analyst

Manhattan, NY

$29/hr

Skills Windows 11, Phone Support, Chat Support, VPN, WIFI Top Skills Details Windows 11,Phone Support,Chat Support,VPN,WIFI Additional Skills & Qualifications Service Desk - Slack Chat, Phone. only ...

BettingJobs

Customer Support Agent

Jersey City, NJ · On-site

$19.50 - $26/hr

Provide responsive, professional assistance to customers through live chat, email, and phone ... Requirements: * Previous experience in Customer Support, ideally within iGaming, online ...

ASCENSUS

Bilingual Call Center Representative

Newark, NJ · Remote

$19/hr

The associate provides excellent customer service through phone calls, emails and/or online chat and supports efficient administration of plans and department practices. Essential Functions Movement ...

Ascensus

Bilingual Call Center Representative

Newark, NJ · On-site

$19/hr

The associate provides excellent customer service through phone calls, emails and/or online chat and supports efficient administration of plans and department practices. Essential Functions Movement ...

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Showing results 21-40

All JobsOnline Chat Support JobsOnline Chat Support Jobs in Rutherford, NJ

Online Chat Support information

See Rutherford, NJ salary details

$14

$26

$45

How much do online chat support jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for online chat support in Rutherford, NJ is $26.55, according to ZipRecruiter salary data. Most workers in this role earn between $19.62 and $28.89 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an online chat support specialist?

To thrive as an Online Chat Support specialist, you need strong written communication, problem-solving abilities, and familiarity with customer service protocols, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing software is typically required. Patience, active listening, and a customer-centric attitude help you stand out in this role. These competencies ensure efficient, accurate, and positive support experiences, which are crucial for customer satisfaction and brand reputation.

What are some common challenges faced by online chat support representatives and how can they be managed?

Online Chat Support representatives often manage multiple conversations simultaneously, which can make it challenging to maintain accuracy and personalized service. A key to success is developing strong multitasking skills and using tools like canned responses and knowledge bases efficiently. Representatives may also encounter difficult or frustrated customers; remaining calm, empathetic, and solution-focused is essential. Regular feedback, ongoing training, and supportive team environments help manage these challenges and foster professional growth.

What is the difference between Online Chat Support vs Customer Service Representative?

AspectOnline Chat SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or tech supportHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentRemote or office-based, primarily online communicationOffice or call center, face-to-face or phone interactions
Industry UsageCommon in e-commerce, tech, and online servicesUsed across various industries including retail, banking, and telecom
Search & Comparison IntentFocuses on online communication skills and tech supportEmphasizes direct customer interaction and problem-solving

Online Chat Support and Customer Service Representative roles share similarities in communication skills and industry usage, but differ mainly in interaction mode and work environment. Online Chat Support specializes in online, remote communication, often within tech or e-commerce sectors, while Customer Service Representatives may work face-to-face or via phone across diverse industries.

Are online chat support jobs legit?

Online chat support jobs are legitimate roles that involve assisting customers through live chat platforms. They often require good communication skills, basic computer knowledge, and sometimes specific training or certifications; however, job seekers should be cautious of scams and verify the employer's credibility before applying.

How much do online chat support agents get paid?

Online chat support agents typically earn between $12 and $20 per hour, depending on experience, location, and the company. Some roles may offer additional benefits or flexible schedules, and higher pay is often associated with technical or specialized support skills.

How to become an online chat support agent?

To become an online chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with chat or customer service software. Some employers may require previous customer service experience or technical knowledge related to the company's products or services.

What are popular job titles related to Online Chat Support jobs in Rutherford, NJ?

For Online Chat Support jobs in Rutherford, NJ, the most frequently searched job titles are:

What job categories do people searching Online Chat Support jobs in Rutherford, NJ look for?

The top searched job categories for Online Chat Support jobs in Rutherford, NJ are:

What cities near Rutherford, NJ are hiring for Online Chat Support jobs?

Cities near Rutherford, NJ with the most Online Chat Support job openings:

Online Chat Support jobs near you
Infographic showing various Online Chat Support job openings in Rutherford, NJ as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $55,232 per year, or $26.6 per hour.

Customer Support Associate

Hytorc

South Hackensack, NJ • On-site

$25 - $30/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

HYTORC rating

7.3

Company rating: 7.3 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

308th of 493 rated machine equipment manufacturers

Job description

We are currently seeking an experienced Customer Support Associate who is seasoned in a product-driven environment (Industrial products are a big plus). This is a very important position for HYTORC. Our Customer Support Associates interact with different types of clients and vendors. Flexibility is needed in order to learn how our customers are handled. We are looking for an individual that displays a pattern of going above and beyond the call of duty in order to deliver the level of WORLD CLASS Customer Service that the HYTORC brand stands for.
Essential Duties:
  • Handle 75-100 emails per day
  • Handle 50-75 phone calls per day
  • Service clients located all over North America
  • Schedule, communicate, and file documents regarding tool delivery
  • Enter data into Excel, SAP (ERP) and other software
  • Coordinate any missing components for orders with purchasing (some products may not be in stock and may have to be placed on backorder)
  • Learn and become proficient in HYTORC product part numbers and accessories.
  • Recommend equipment and accessories that best meet customer requirements.
  • Strong follow-up skills with a commitment to consistent customer follow-up.
  • Enter billing data and then review to ensure:
    • Proper documentation is provided by Customer
    • Customer is being billed accurately according to current price lists & current global agreements
    • Reconcile inventory on invoice by matching the SKU to what is on the order
    • The correct amount is applied for shipping
    • The correct account is being used for the customer
    • Provide customer with copy of order when completed
  • Handle requests (when necessary) for:
    • Third-party charges (i.e. shipping)
    • Exceptions to normally required documentation
    • Price changes
    • Answer both internal and external questions (Internal- Salespeople, Territory Managers, Customer Service, etc. External- end users / customers)
  • Communicate with customers directly via phone/email to assist with:
    • Billing/Accounting
    • Customer account verifications (when necessary)
    • Date(s) of purchase information
    • Repair history
    • Warranty information - answer questions/provide information regarding status
    • Customer ID information
    • Monitor the "Domestic Box" and forward any faxes submitted by customers to the appropriate department, then file those faxes accordingly

Requirements:
  • Willing and able to learn a highly technical product quickly
  • Strong, relentless follow-up skills.
  • MUST BE a self-starter
  • Must be diligent / proactive
  • Experience supporting physical products, equipment, inventory, manufacturing, distribution, or industrial goods.
  • Ability to move/lift on occasion and go into warehouse environment in order to resolve inventory issues and/or answer questions accurately
  • Aptitude for supporting technical products, equipment, accessories, and sales-related inquiries.
  • Must have thick skin; this is a fast-paced, high-intensity environment.
  • Able to work alone or as a part of a team
  • Display a willingness and disposition to learn and be trained
  • Proficient with Microsoft Office Suite and computers in general.
  • Strong writing and speaking skills

Preferred:
  • Prior experience with SAP B1, Great Plains, or similar ERP system
  • Experience handling / supporting a team of Sales Representatives is a plus
  • Experience handling customer service in an online chat environment is a plus
  • Experience handling heavy volume of phone calls / emails is a plus

Salary Range: $25.00 - $30.00 per hour, depending on experience, qualifications, certifications, and overall fit for the position.
HYTORC offers a competitive benefits package that includes health, dental, and vision insurance, paid time off, paid holidays, life and disability insurance, 401(k) retirement savings opportunities, and other employee benefit programs available to eligible employees.
#ZR
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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