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Online Chat Support Jobs in Rome, GA (NOW HIRING)

Security Finance

Customer Service Representative

Rome, GA · On-site

$15 - $18.50/hr

TOP-of-the-line training, with pay increase incentives, which includes hands-on and online training. We are committed to helping you build a solid foundation and do your job to the best of your ...

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All JobsOnline Chat Support JobsOnline Chat Support Jobs in Rome, GA

Online Chat Support information

See Rome, GA salary details

$14

$26

$44

How much do online chat support jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for online chat support in Rome, GA is $26.06, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are online chat support agents?

Online chat support agents are professionals who assist customers through live chat platforms on websites or apps. They help answer questions, resolve issues, and provide information about products or services in real time. Unlike phone support, their communication is written, allowing them to handle multiple conversations simultaneously. Chat support agents play a crucial role in delivering quick and efficient customer service, often working remotely or in call centers.

What is the difference between Online Chat Support vs Customer Service Representative?

AspectOnline Chat SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or tech supportHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentRemote or office-based, primarily online communicationOffice or call center, face-to-face or phone interactions
Industry UsageCommon in e-commerce, tech, and online servicesUsed across various industries including retail, banking, and telecom
Search & Comparison IntentFocuses on online communication skills and tech supportEmphasizes direct customer interaction and problem-solving

Online Chat Support and Customer Service Representative roles share similarities in communication skills and industry usage, but differ mainly in interaction mode and work environment. Online Chat Support specializes in online, remote communication, often within tech or e-commerce sectors, while Customer Service Representatives may work face-to-face or via phone across diverse industries.

What are the key skills and qualifications needed to thrive as an Online Chat Support specialist, and why are they important?

To thrive as an Online Chat Support specialist, you need strong written communication, problem-solving abilities, and familiarity with customer service protocols, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing software is typically required. Patience, active listening, and a customer-centric attitude help you stand out in this role. These competencies ensure efficient, accurate, and positive support experiences, which are crucial for customer satisfaction and brand reputation.

What are some common challenges faced by Online Chat Support representatives and how can they be managed?

Online Chat Support representatives often manage multiple conversations simultaneously, which can make it challenging to maintain accuracy and personalized service. A key to success is developing strong multitasking skills and using tools like canned responses and knowledge bases efficiently. Representatives may also encounter difficult or frustrated customers; remaining calm, empathetic, and solution-focused is essential. Regular feedback, ongoing training, and supportive team environments help manage these challenges and foster professional growth.
What are the most commonly searched types of Chat Support jobs in Rome, GA? The most popular types of Chat Support jobs in Rome, GA are:
What are popular job titles related to Online Chat Support jobs in Rome, GA? For Online Chat Support jobs in Rome, GA, the most frequently searched job titles are:
What job categories do people searching Online Chat Support jobs in Rome, GA look for? The top searched job categories for Online Chat Support jobs in Rome, GA are:
What cities near Rome, GA are hiring for Online Chat Support jobs? Cities near Rome, GA with the most Online Chat Support job openings:
Online Chat Support jobs near you
Infographic showing various Online Chat Support job openings in Rome, GA as of July 2026, with employment types broken down into 55% Full Time, 8% Part Time, 1% Temporary, and 36% Contract. Highlights an 81% Physical, 1% Hybrid, and 18% Remote job distribution, with an average salary of $54,204 per year, or $26.1 per hour.

Client Support Specialist

Pugmire Ford of Cartersville

Cartersville, GA • On-site

$15/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Job description

Job description

Join Our Team as a Customer Support Specialist!

Pugmire Ford of Cartersville
Full-Time | $15.00 per hour
Schedule: 40 hours per week

Are you passionate about providing exceptional customer service? 

Pugmire Ford of Cartersville is excited to announce an immediate opening for a Customer Support Specialist! If you thrive in a fast-paced environment and love interacting with people, this could be the perfect opportunity for you.

Why Work with Us? At Pugmire Ford, our number one priority is our customers. We pride ourselves on creating a welcoming atmosphere where our team members can shine and grow. Join us and become part of a dedicated team that values service excellence!

What You’ll Do:

  • Welcome Customers: Check customers in for service appointments with a warm and friendly demeanor, making them feel valued from the moment they arrive.
  • Keep Customers Informed: Assist service advisors by updating customers on the status of their vehicles ensuring they feel informed and cared for throughout their service experience.
  • Handle Transactions: Manage cashiering duties with accuracy and professionalism, helping customers with payments and questions.
  • Be the Voice of Service: Answer incoming service department phone calls promptly and courteously, addressing customer inquiries and concerns.
  • Provide Exceptional Greeting: Greet customers in the dealership with a smile, creating a positive first impression that reflects our commitment to customer care.
  • Support the Team: Assist with various clerical duties to help keep our service department running smoothly.

Who We’re Looking For:

  • Great Personality: You have a friendly, approachable demeanor and enjoy interacting with customers.
  • Team Player: You work well with others and can collaborate effectively with service advisors and the rest of the team.
  • Multi-tasker: Our service department is busy, so the ability to juggle multiple tasks while maintaining a high level of service is essential.

Work-Life Balance: Enjoy a consistent 8-hour shift within a supportive environment.

Pay: $15.00 per hour
Expected Hours: 40 hours per week
Work Location: In-person at Pugmire Ford of Cartersville

Job Type: Full-time

Pay: $15.00 per hour

Expected hours: 40 per week

Benefits:

  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Shift:8 hour shift
Work Location: In person

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