... online chat and digital channels * Learn to understand client needs and recommend the right ... A Human Resources representative will work with applicants who request a reasonable accommodation ...
... online chat and digital channels * Learn to understand client needs and recommend the right ... A Human Resources representative will work with applicants who request a reasonable accommodation ...
Online Consumer Research Participant
Chambly, QC · Remote
CA$25 - CA$45/hr
... the representative sample needed. Participation in these product testing and consumer panels is ... There are times when the product being tested may be discussed in a private chat room that is ...
Online Consumer Research Participant
Chambly, QC · Remote
CA$25 - CA$45/hr
... the representative sample needed. Participation in these product testing and consumer panels is ... There are times when the product being tested may be discussed in a private chat room that is ...
Online Consumer Research Participant
Saint-lazare, QC · Remote
CA$25 - CA$45/hr
... the representative sample needed. Participation in these product testing and consumer panels is ... There are times when the product being tested may be discussed in a private chat room that is ...
Online Consumer Research Participant
Saint-lazare, QC · Remote
CA$25 - CA$45/hr
... the representative sample needed. Participation in these product testing and consumer panels is ... There are times when the product being tested may be discussed in a private chat room that is ...
Online Consumer Research Participant
Magog, QC · Remote
CA$25 - CA$45/hr
... the representative sample needed. Participation in these product testing and consumer panels is ... There are times when the product being tested may be discussed in a private chat room that is ...
Online Consumer Research Participant
Magog, QC · Remote
CA$25 - CA$45/hr
... the representative sample needed. Participation in these product testing and consumer panels is ... There are times when the product being tested may be discussed in a private chat room that is ...
Online Consumer Research Participant
Sainte-marie, QC · Remote
CA$25 - CA$45/hr
... the representative sample needed. Participation in these product testing and consumer panels is ... There are times when the product being tested may be discussed in a private chat room that is ...
Online Consumer Research Participant
Sainte-marie, QC · Remote
CA$25 - CA$45/hr
... the representative sample needed. Participation in these product testing and consumer panels is ... There are times when the product being tested may be discussed in a private chat room that is ...
Online Consumer Research Participant
Saint-jerome, QC · Remote
CA$25 - CA$45/hr
... the representative sample needed. Participation in these product testing and consumer panels is ... There are times when the product being tested may be discussed in a private chat room that is ...
Online Consumer Research Participant
Saint-jerome, QC · Remote
CA$25 - CA$45/hr
... the representative sample needed. Participation in these product testing and consumer panels is ... There are times when the product being tested may be discussed in a private chat room that is ...
Online Consumer Research Participant
Saint-constant, QC · Remote
CA$25 - CA$45/hr
... the representative sample needed. Participation in these product testing and consumer panels is ... There are times when the product being tested may be discussed in a private chat room that is ...
Online Consumer Research Participant
Saint-constant, QC · Remote
CA$25 - CA$45/hr
... the representative sample needed. Participation in these product testing and consumer panels is ... There are times when the product being tested may be discussed in a private chat room that is ...
Online Consumer Research Participant
Laval, QC · Remote
CA$25 - CA$45/hr
... the representative sample needed. Participation in these product testing and consumer panels is ... There are times when the product being tested may be discussed in a private chat room that is ...
Online Consumer Research Participant
Laval, QC · Remote
CA$25 - CA$45/hr
... the representative sample needed. Participation in these product testing and consumer panels is ... There are times when the product being tested may be discussed in a private chat room that is ...
Online Consumer Research Participant
Chambly, QC · Remote
CA$25 - CA$45/hr
... the representative sample needed. Participation in these product testing and consumer panels is ... There are times when the product being tested may be discussed in a private chat room that is ...
Online Consumer Research Participant
Chambly, QC · Remote
CA$25 - CA$45/hr
... the representative sample needed. Participation in these product testing and consumer panels is ... There are times when the product being tested may be discussed in a private chat room that is ...
Online Consumer Research Participant
Matane, QC · Remote
CA$25 - CA$45/hr
... the representative sample needed. Participation in these product testing and consumer panels is ... There are times when the product being tested may be discussed in a private chat room that is ...
Online Consumer Research Participant
Matane, QC · Remote
CA$25 - CA$45/hr
... the representative sample needed. Participation in these product testing and consumer panels is ... There are times when the product being tested may be discussed in a private chat room that is ...
Online Consumer Research Participant
Boisbriand, QC · Remote
CA$25 - CA$45/hr
... the representative sample needed. Participation in these product testing and consumer panels is ... There are times when the product being tested may be discussed in a private chat room that is ...
Online Consumer Research Participant
Boisbriand, QC · Remote
CA$25 - CA$45/hr
... the representative sample needed. Participation in these product testing and consumer panels is ... There are times when the product being tested may be discussed in a private chat room that is ...
Online Consumer Research Participant
Saint-constant, QC · Remote
CA$25 - CA$45/hr
... the representative sample needed. Participation in these product testing and consumer panels is ... There are times when the product being tested may be discussed in a private chat room that is ...
Online Consumer Research Participant
Saint-constant, QC · Remote
CA$25 - CA$45/hr
... the representative sample needed. Participation in these product testing and consumer panels is ... There are times when the product being tested may be discussed in a private chat room that is ...
Online Consumer Research Participant
Longueuil, QC · Remote
CA$25 - CA$45/hr
... the representative sample needed. Participation in these product testing and consumer panels is ... There are times when the product being tested may be discussed in a private chat room that is ...
Online Consumer Research Participant
Longueuil, QC · Remote
CA$25 - CA$45/hr
... the representative sample needed. Participation in these product testing and consumer panels is ... There are times when the product being tested may be discussed in a private chat room that is ...
Online Consumer Research Participant
Amos, QC · Remote
CA$25 - CA$45/hr
... the representative sample needed. Participation in these product testing and consumer panels is ... There are times when the product being tested may be discussed in a private chat room that is ...
Online Consumer Research Participant
Amos, QC · Remote
CA$25 - CA$45/hr
... the representative sample needed. Participation in these product testing and consumer panels is ... There are times when the product being tested may be discussed in a private chat room that is ...
Online Consumer Research Participant
Saint-jerome, QC · Remote
CA$25 - CA$45/hr
... the representative sample needed. Participation in these product testing and consumer panels is ... There are times when the product being tested may be discussed in a private chat room that is ...
Online Consumer Research Participant
Saint-jerome, QC · Remote
CA$25 - CA$45/hr
... the representative sample needed. Participation in these product testing and consumer panels is ... There are times when the product being tested may be discussed in a private chat room that is ...
Online Consumer Research Participant
Rouyn-noranda, QC · Remote
CA$25 - CA$45/hr
... the representative sample needed. Participation in these product testing and consumer panels is ... There are times when the product being tested may be discussed in a private chat room that is ...
Online Consumer Research Participant
Rouyn-noranda, QC · Remote
CA$25 - CA$45/hr
... the representative sample needed. Participation in these product testing and consumer panels is ... There are times when the product being tested may be discussed in a private chat room that is ...
Online Consumer Research Participant
L'assomption, QC · Remote
CA$25 - CA$45/hr
... the representative sample needed. Participation in these product testing and consumer panels is ... There are times when the product being tested may be discussed in a private chat room that is ...
Online Consumer Research Participant
L'assomption, QC · Remote
CA$25 - CA$45/hr
... the representative sample needed. Participation in these product testing and consumer panels is ... There are times when the product being tested may be discussed in a private chat room that is ...
Online Consumer Research Participant
Candiac, QC · Remote
CA$25 - CA$45/hr
... the representative sample needed. Participation in these product testing and consumer panels is ... There are times when the product being tested may be discussed in a private chat room that is ...
Online Consumer Research Participant
Candiac, QC · Remote
CA$25 - CA$45/hr
... the representative sample needed. Participation in these product testing and consumer panels is ... There are times when the product being tested may be discussed in a private chat room that is ...
Online Consumer Research Participant
Joliette, QC · Remote
CA$25 - CA$45/hr
... the representative sample needed. Participation in these product testing and consumer panels is ... There are times when the product being tested may be discussed in a private chat room that is ...
Online Consumer Research Participant
Joliette, QC · Remote
CA$25 - CA$45/hr
... the representative sample needed. Participation in these product testing and consumer panels is ... There are times when the product being tested may be discussed in a private chat room that is ...
Online Consumer Research Participant
Prevost, QC · Remote
CA$25 - CA$45/hr
... the representative sample needed. Participation in these product testing and consumer panels is ... There are times when the product being tested may be discussed in a private chat room that is ...
Online Consumer Research Participant
Prevost, QC · Remote
CA$25 - CA$45/hr
... the representative sample needed. Participation in these product testing and consumer panels is ... There are times when the product being tested may be discussed in a private chat room that is ...
Online Chat Rep information
What is an online chat rep?
Online Chat Representatives, also known as chat agents or live chat support, are customer service professionals who assist customers via online chat platforms. Their main responsibilities include answering customer inquiries, resolving issues, providing product information, and guiding users through website processes in real time. They play a crucial role in delivering efficient, text-based support for businesses, often handling multiple conversations simultaneously. Successful chat reps possess strong communication skills, multitasking abilities, and a customer-focused attitude.
What are the key skills and qualifications needed to thrive as an online chat rep, and why are they important?
To thrive as an Online Chat Rep, strong written communication skills, fast typing abilities, and basic computer literacy are essential, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and live chat platforms like Zendesk or LiveChat is typically required. Exceptional patience, problem-solving, and multitasking abilities help representatives handle multiple conversations and resolve issues effectively. These skills ensure efficient, high-quality customer support and satisfaction in a digital environment.
What are some common challenges faced by online chat reps, and how can they be managed effectively?
Online Chat Reps often handle multiple customer conversations simultaneously, which can be challenging when trying to provide prompt, personalized responses. Managing time efficiently and staying organized are essential to avoid feeling overwhelmed. Additionally, interpreting customer tone and intent without verbal cues can require extra attention to detail and empathy. Many employers provide training and digital tools to help reps manage workloads and improve communication, so taking advantage of these resources can make the role more manageable and rewarding.
What is the difference between Online Chat Rep vs Customer Service Representative?
| Aspect | Online Chat Rep | Customer Service Representative |
|---|---|---|
| Credentials | High school diploma or equivalent; some roles may prefer customer service experience | High school diploma or equivalent; customer service experience often preferred |
| Work Environment | Remote, online platform-based | In-office or remote, depending on employer |
| Industry Usage | Common in e-commerce, tech, and online services | Widespread across retail, telecom, banking, and more |
| Primary Communication | Text-based chat | Phone, email, in-person, or chat |
Online Chat Reps primarily handle customer inquiries via live online chat, focusing on quick, text-based support. Customer Service Representatives may handle multiple communication channels, including phone and email, and often work in various industries. While both roles require strong communication skills and customer service experience, Online Chat Reps specialize in digital, real-time chat support, making them ideal for online businesses and tech companies.
What are popular job titles related to Online Chat Rep jobs in Quebec?
For Online Chat Rep jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Online Chat Rep jobs in Quebec look for?
The top searched job categories for Online Chat Rep jobs in Quebec are:
What cities in Quebec are hiring for Online Chat Rep jobs?
Cities in Quebec with the most Online Chat Rep job openings:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 10 days ago
Job description
Are you looking to kickstart a meaningful career where you can learn, grow, and make a real impact for customers? As a Bilingual Licensed Insurance Advisor, you'll help individuals and families choose Health & Dental, Travel, and Life Insurance solutions that fit their needs-all while developing strong sales, communication, and customer experience skills.
You'll work with customers already waiting to speak with you (no cold calling!) and be part of a supportive team that provides training, coaching, and continuous learning opportunities.
No LLQP license yet? No problem.
If you're motivated and ready to learn, we'll sponsor your Harmonized LLQP education-covering the accredited course, exam, and licensing fees-so you're fully prepared before your start date.
We are open between the hours of 8:00 am - 8:00 pm EST, Monday to Friday and 10:00 am-5:00 pm EST on Saturdays, offering shifts within these windows.
Position Responsibilities:
Support new clients by handling inbound calls about Health & Dental, Travel, and Life Insurance
Connect with customers who have already expressed interest through outbound calls
Assist clients through online chat and digital channels
Learn to understand client needs and recommend the right insurance solutions
Record client details and needs accurately using our online systems
Work toward monthly, quarterly, and annual sales and quality goals
Build strong customer relationships and develop your personal sales pipeline
Support marketing and sponsor campaigns
Share customer insights to help improve our products and processes
Required Qualifications:
Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.
Strong communication skills-both written and verbal-with excellent active listening skills
A positive, teamoriented attitude and a genuine focus on customer experience - one of our key values is 'Obsess about Customers'
Motivation to meet sales targets and build a career with strong earning potential
Comfort working in both open office environments and from home
A natural ability to connect with people, understand their needs, and guide conversations
Attention to detail when gathering information, analyzing needs, and offering solutions
Preferred Qualifications:
You're a natural problemsolver who can communicate comfortably with different types of clients to help guide them to the right solution
You're confident navigating multiple screens or systems at once, and you're eager to learn new tools (experience with MS Outlook, Salesforce, or other webbased systems is a plus)
Experience in telephone sales or a callcenter environment is helpful, but not required
Previous exposure to insurance-especially Accident & Sickness or Life Insurance-is considered an asset
A postsecondary degree is great to have, but equivalent work or volunteer experience is also strongly considered
Familiarity with Salesforce or another CRM platform is an advantage, but we'll support your learning if you're new to it
If you want to grow your skills, make a difference for customers, and build a rewarding career in a supportive environment, this role is an incredible place to start.
When you join our team:
We'll empower you to learn and grow the career you want.
We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we'll support you in shaping the future you want to see.
This posting supports an ongoing hiring initiative for existing and/or future vacancies.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.
Referenced Salary Location
Montreal, QuebecWorking Arrangement
Salary range is expected to be between
$51,300.00 CAD - $81,300.00 CADEmployees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.
We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.