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Online Chat Host Jobs (NOW HIRING)

Neighbor

Trust & Safety Specialist

Lehi, UT · On-site

Resolve inbound customer care issues via online chat, email, and phone * Manage customer incidents ... for hosts to monetize unused space. Come help us disrupt the $40 Billion Dollar self-storage ...

Neighbor

Trust & Safety Specialist

Lehi, UT

Resolve inbound customer care issues via online chat, email, and phone * Manage customer incidents ... for hosts to monetize unused space. Come help us disrupt the $40 Billion Dollar self-storage ...

Lakepointe Church

Church Online Associate

Rockwall, TX · On-site

Coordinating weekend (Saturday and Sunday) services, host and volunteer scheduling, and service-day ... Live and on-demand chat sessions with online attendees during weekend services * Engage in ...

Evolution

Online Casino Dealer

Grand Rapids, MI · On-site

$17/hr

We evolve the gaming industry by designing and hosting the most streamed, interactive casino tables ... Chat naturally with players about pop culture, sports, music, and trivia. * Handle cards and game ...

Evolution

Online Casino Dealer

Grand Rapids, MI · On-site

$17/hr

We evolve the gaming industry by designing and hosting the most streamed, interactive casino tables ... Chat naturally with players about pop culture, sports, music, and trivia. * Handle cards and game ...

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How much do online chat host jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for online chat host in the United States is $18.19, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $19.23 per hour, depending on experience, location, and employer.

What does a typical workday look like for an online chat host?

A typical day for an Online Chat Host involves monitoring and responding to customer or community member inquiries in real time via chat platforms. You might manage multiple conversations simultaneously, provide product or service information, troubleshoot issues, and escalate more complex concerns to the appropriate team. Most positions require ongoing collaboration with support teams and sometimes sales or technical departments to ensure accurate and timely resolutions. Work schedules are often flexible, with opportunities for remote work, making this role well suited to those who value autonomy and digital communication. Over time, strong performers may progress into roles such as team lead, community manager, or customer support supervisor.

What are the key skills and qualifications needed to thrive as an online chat host?

To thrive as an Online Chat Host, you need strong written communication skills, a customer-focused mindset, and high-speed internet access, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools is typically required, though formal certifications are not always necessary. Outstanding soft skills include multitasking, patience, and the ability to resolve issues calmly under pressure. These abilities enable you to provide prompt, helpful, and engaging support that ensures a positive, efficient customer experience.

What is an online chat host?

An Online Chat Host is responsible for engaging with customers or community members through live chat, answering questions, providing support, and fostering a positive online environment. They may work for businesses, social platforms, or gaming communities to enhance user experience. Their role often involves moderating discussions, addressing concerns, and ensuring a welcoming and professional atmosphere. Strong communication skills, quick thinking, and the ability to multitask are essential for success in this role.

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What cities are hiring for Online Chat Host jobs? Cities with the most Online Chat Host job openings:
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Online Chat Host jobs near you
Infographic showing various Online Chat Host job openings in the United States as of August 2026, with employment types broken down into 63% Full Time, 34% Part Time, 1% Temporary, and 2% Contract. Highlights an 80% Physical, 1% Hybrid, and 19% Remote job distribution, with an average salary of $37,825 per year, or $18.2 per hour.

Trust & Safety Specialist

Neighbor

Lehi, UT • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Job description

At Neighbor, our vision is to bring communities together by solving our neighbors' biggest challenges. We're building the largest hyperlocal marketplace the world has seen. We've raised over $75 million from top-tier investors such as Andreessen Horowitz and the creators of DoorDash, Airbnb, and Uber. Our marketplace is already flourishing in all 50 states and we're just getting started!
 
We are looking for phenomenal individuals to help to solve our Neighbors' biggest challenges. As a Trust & Safety Specialist, you will engage directly with our renters, hosts, and internal team members in the pursuit of creating an exceptional customer experience. We need to move fast, scale quickly, and create extraordinary support experiences for our users. The ideal candidate for this role is a hands-on professional, a strategic thinker, and possesses a passion for building customer-centric organizations.
Primary Responsibilities
  • Resolve inbound customer care issues via online chat, email, and phone
  • Manage customer incidents through to resolution, including payment issues, advanced customer situations, eviction, disputes, protection plan claims, and other situations that require mediation
  • Research and develop applicable processes for handling issues related to the storage marketplace
  • Potential process development includes trust & security, return policy, eviction timeline, claims, reporting channels, and accountability metrics.
  • Improve existing self-help resources by writing online support articles and through creating new customer success materials
Qualifications
  • 1 year of direct customer service or customer resolution experience
  • Ability to work without significant oversight in a fast-changing environment
  • Self-starter, detail-oriented, and analytical
  • Personable, professional, and able to talk to customers in a concise, Neighborly manner
  • Extremely proficient in English writing
  • Experience in peer-to-peer marketplace is a plus
Benefits
  • Stock options
  • Medical, dental, and vision insurance
  • Generous PTO
  • 11 paid company holidays
  • 401(k) plan
  • Infant care leave
  • On-site gym/showers open 24/7
About Neighbor:
 
Neighbor is a marketplace where people with extra space in /around their home connect with people in need of storage. At 50% the cost of traditional self-storage, Neighbor provides affordable storage to renters and the ability for hosts to monetize unused space. Come help us disrupt the $40 Billion Dollar self-storage industry!
 
This is a unique opportunity to join a fast-growing, VC-backed tech startup. You will be part of a fun, collaborative and inclusive team of innovative, talented, and motivated individuals.
 
We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, connect with us via email at [email protected]. Check out our careers page to get to know us better as you think about your next step at Neighbor!
 
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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