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Online Chat Customer Service Jobs in Rochester, NH

Customer Service

Portsmouth, NH ยท On-site

$16.25 - $22.25/hr

Communicate with clients via phone, email, or chat to assist with travel inquiries and bookings ... Proficient in using online tools and booking platforms (training provided). * Passion for travel ...

Associate, Customer Service

Concord, NH ยท On-site

$14.50 - $20.25/hr

... chat, and email. SCHEDULE: 09:30 AM - 06:00 PM EST REQUIRED KNOWLEDGE AND EXPERIENCE Education and Experience: * 5 + years experience with customer service in a business environment * Strong working ...

Remote Customer Service Specialist

Hampton, NH ยท Remote

$17.50 - $23.25/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

Customer Service

Concord, NH ยท On-site

$16 - $22/hr

What You'll Do As a Customer Service Representative, you'll play a vital role in delivering an exceptional customer experience while ensuring orders are processed accurately and efficiently.

Customer Service

Kennebunk, ME ยท On-site

$16.75 - $22.75/hr

Duties include preparing pizzas and sandwiches, taking customer orders and delivering excellent customer service. Thursday, Friday & Saturday - 4 pm -9 pm Responsibilities * Make pizzas and ...

Customer Service

Somersworth, NH

$16 - $21.75/hr

If you want to build a great career while providing fast, fun and friendly service to our customers, KFC is the perfect place to learn, grow and succeed! We offer the following: * A commitment to ...

Customer Service

Sanford, ME

$15.25 - $20.75/hr

If you want to build a great career while providing fast, fun and friendly service to our customers, KFC is the perfect place to learn, grow and succeed! We offer the following: * A commitment to ...

Customer Service Representitive

Hooksett, NH ยท On-site

$15.75 - $21.50/hr

You'll be the face (and voice!) of Domino's, ensuring our customers receive top-notch service whether they call in, order online, or stop by the store. What You'll Do: * Greet customers in person and ...

Customer Service Representitive

Hooksett, NH ยท On-site

$15.75 - $21.50/hr

You'll be the face (and voice!) of Domino's, ensuring our customers receive top-notch service whether they call in, order online, or stop by the store. What You'll Do: * Greet customers in person and ...

Customer Service Representative (CSR)

Chichester, NH ยท On-site

$14.75 - $20/hr

Customer Service Representative (CSR) Customer Service Representative: 114 Dover Road, Chichester NH 03258 The Customer Service Representative will WOW the customer by making sure they have a ...

Customer Service Specialist

Concord, NH ยท On-site

$17 - $22.75/hr

Customer Service Specialists are tasked with achieving excellent customer service, while ... Step 1 - Online Application Find the role(s) that interest you on our Careers page: Set aside 15 ...

Customer Service Specialist

Stratham, NH ยท On-site

$18 - $23.75/hr

Customer Service Specialists are tasked with achieving excellent customer service, while ... Step 1 - Online Application Find the role(s) that interest you on our Careers page: Set aside 15 ...

Customer Service Specialist

Concord, NH ยท On-site

$17 - $22.75/hr

Customer Service Specialists are tasked with achieving excellent customer service, while ... Step 1 - Online Application Find the role(s) that interest you on our Careers page: Set aside 15 ...

Customer Service Specialist

Stratham, NH ยท On-site

$18 - $23.75/hr

Customer Service Specialists are tasked with achieving excellent customer service, while ... Step 1 - Online Application Find the role(s) that interest you on our Careers page: Set aside 15 ...

Customer Service Specialist

Stratham, NH

$18 - $23.75/hr

Customer Service Specialists are tasked with achieving excellent customer service, while ... Step 1 - Online Application Find the role(s) that interest you on our Careers page: Set aside 15 ...

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Online Chat Customer Service information

See Rochester, NH salary details

$9

$18

$26

How much do online chat customer service jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for online chat customer service in Rochester, NH is $18.40, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $20.48 per hour, depending on experience, location, and employer.

What is an online chat customer service representative?

Online chat customer service representatives are professionals who assist customers through live chat platforms on websites or apps. They answer questions, resolve issues, and provide information about products or services in real time. Their main goal is to ensure customer satisfaction by offering prompt and effective support without the need for phone calls. These representatives must have excellent communication skills, be tech-savvy, and often manage multiple conversations at once.

What are the key skills and qualifications needed to thrive as an online chat customer service representative?

To thrive as an Online Chat Customer Service Representative, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools like Zendesk or Salesforce is typically required. Patience, empathy, and the ability to multitask efficiently help you stand out in this role. These skills and qualities are crucial for delivering timely, accurate support and building positive customer experiences in a digital environment.

What are the biggest challenges online chat customer service representatives face when handling multiple customer conversations simultaneously?

One of the primary challenges for Online Chat Customer Service representatives is efficiently managing several chat sessions at once without compromising the quality of support. This requires strong multitasking skills, attention to detail, and the ability to quickly switch contexts between different customer issues. Representatives often use predefined templates and knowledge bases to maintain consistency and speed, but must also personalize responses to address specific customer needs. Staying organized and calm under pressure is key to ensuring that all customers receive timely and accurate assistance.

What is the difference between Online Chat Customer Service vs Call Center Customer Service?

AspectOnline Chat Customer ServiceCall Center Customer Service
CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentRemote or office-based, online platformCall center, often office-based or remote
Communication ModeText-based chatVoice calls
Industry UsageRetail, tech support, e-commerceTelecommunications, retail, finance

Online Chat Customer Service and Call Center Customer Service both require strong communication skills and customer-focused credentials. The main difference lies in their communication mode: online chat involves text-based interactions, while call center roles are voice-based. Both roles are prevalent across various industries, with online chat often suited for remote work and quick responses, whereas call centers may involve more direct voice engagement.

What are popular job titles related to Online Chat Customer Service jobs in Rochester, NH?

For Online Chat Customer Service jobs in Rochester, NH, the most frequently searched job titles are:

What job categories do people searching Online Chat Customer Service jobs in Rochester, NH look for?

The top searched job categories for Online Chat Customer Service jobs in Rochester, NH are:

What cities near Rochester, NH are hiring for Online Chat Customer Service jobs?

Cities near Rochester, NH with the most Online Chat Customer Service job openings:

Infographic showing various Online Chat Customer Service job openings in Rochester, NH as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $38,265 per year, or $18.4 per hour.

Customer Service

Portsmouth, NH โ€ข On-site

$16.25 - $22.25/hr

Other

Re-posted 17 days ago


Job description

About the job Customer Service
Customer Service Representative Travel Industry
Remote | Flexible Schedule |
About the Role:
We're looking for an enthusiastic and detail-oriented Customer Service Representative to join our growing travel team! In this role, you'll provide world-class service to clients before, during, and after their trips ensuring every traveler has a smooth, memorable experience.
Responsibilities:

  • Communicate with clients via phone, email, or chat to assist with travel inquiries and bookings.
  • Provide quotes, itineraries, and travel recommendations based on client preferences.
  • Handle changes, cancellations, and special requests with professionalism and care.
  • Maintain accurate client profiles and documentation.
  • Collaborate with travel vendors, cruise lines, and resorts to resolve issues efficiently.
  • Follow up with clients post-travel to ensure satisfaction and encourage referrals.
  • Stay current on promotions, destinations, and supplier policies.
  • Support the sales and travel advisor team by ensuring excellent client experience.
Qualifications:
  • Strong communication and problem-solving skills.
  • Customer service or hospitality experience preferred (travel industry a plus!).
  • Self-motivated and organized, with attention to detail.
  • Comfortable working remotely and managing multiple clients at once.
  • Proficient in using online tools and booking platforms (training provided).
  • Passion for travel and helping others create unforgettable memories!
Perks:
  • Full training and certification programs provided.
  • Flexible work-from-home schedule.
  • Access to travel discounts and exclusive perks.
  • Growth opportunities and performance bonuses.