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Online Chat Customer Service Jobs in Reston, VA (NOW HIRING)

Level One Personnel

Customer Service

Rockville, MD · On-site

Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services. * Collects and enters orders for new or additional products or ...

Hersons Honda

BDC Service Appointment Consultant

Rockville, MD · On-site

$15.75 - $21/hr

As a BDC Service Appointment Consultant , you will assist customers by phone and online chat with scheduling service appointments and ensuring a smooth customer experience. Benefits Healthcare Plan ...

Hersons Honda

BDC Service Appointment Consultant

Rockville, MD · On-site

$15.25 - $20.50/hr

As a BDC Service Appointment Consultant , you will assist customers by phone and online chat with scheduling service appointments and ensuring a smooth customer experience. Benefits Healthcare Plan ...

Hersons Honda

BDC Service Appointment Consultant

Rockville, MD · On-site

$15.25 - $20.50/hr

As a BDC Service Appointment Consultant , you will assist customers by phone and online chat with scheduling service appointments and ensuring a smooth customer experience. Benefits Healthcare Plan ...

XBP ASIA

Customer Service Rep

Washington, DC · On-site

$19/hr

... online chat. * Provide expert technical assistance and troubleshooting guidance to clients ... Minimum of 2 years of experience in a customer service or technical support role, preferably in a ...

Sparkbit 360

Customer Service Agent

Washington, DC · On-site

$17.50 - $23.50/hr

Respond promptly and professionally to customer inquiries via phone, email, or chat. * Resolve product or service problems by clarifying customer complaints, determining the cause, and selecting the ...

Sparkbit 360

Customer Service Agent

Washington, DC · On-site

$16 - $26/hr

Respond promptly and professionally to customer inquiries via phone, email, or chat. * Resolve product or service problems by clarifying customer complaints, determining the cause, and selecting the ...

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All JobsOnline Chat Customer Service JobsOnline Chat Customer Service Jobs in Reston, VA

Online Chat Customer Service information

See Reston, VA salary details

$10

$19

$28

How much do online chat customer service jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for online chat customer service in Reston, VA is $19.56, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $21.78 per hour, depending on experience, location, and employer.

What is an online chat customer service representative?

Online chat customer service representatives are professionals who assist customers through live chat platforms on websites or apps. They answer questions, resolve issues, and provide information about products or services in real time. Their main goal is to ensure customer satisfaction by offering prompt and effective support without the need for phone calls. These representatives must have excellent communication skills, be tech-savvy, and often manage multiple conversations at once.

What are the key skills and qualifications needed to thrive as an online chat customer service representative?

To thrive as an Online Chat Customer Service Representative, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools like Zendesk or Salesforce is typically required. Patience, empathy, and the ability to multitask efficiently help you stand out in this role. These skills and qualities are crucial for delivering timely, accurate support and building positive customer experiences in a digital environment.

What are the biggest challenges online chat customer service representatives face when handling multiple customer conversations simultaneously?

One of the primary challenges for Online Chat Customer Service representatives is efficiently managing several chat sessions at once without compromising the quality of support. This requires strong multitasking skills, attention to detail, and the ability to quickly switch contexts between different customer issues. Representatives often use predefined templates and knowledge bases to maintain consistency and speed, but must also personalize responses to address specific customer needs. Staying organized and calm under pressure is key to ensuring that all customers receive timely and accurate assistance.

What is the difference between Online Chat Customer Service vs Call Center Customer Service?

AspectOnline Chat Customer ServiceCall Center Customer Service
CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentRemote or office-based, online platformCall center, often office-based or remote
Communication ModeText-based chatVoice calls
Industry UsageRetail, tech support, e-commerceTelecommunications, retail, finance

Online Chat Customer Service and Call Center Customer Service both require strong communication skills and customer-focused credentials. The main difference lies in their communication mode: online chat involves text-based interactions, while call center roles are voice-based. Both roles are prevalent across various industries, with online chat often suited for remote work and quick responses, whereas call centers may involve more direct voice engagement.

What are the most commonly searched types of Chat Customer Service jobs in Reston, VA?

The most popular types of Chat Customer Service jobs in Reston, VA are:

What are popular job titles related to Online Chat Customer Service jobs in Reston, VA?

For Online Chat Customer Service jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Online Chat Customer Service jobs in Reston, VA look for?

The top searched job categories for Online Chat Customer Service jobs in Reston, VA are:

What cities near Reston, VA are hiring for Online Chat Customer Service jobs?

Cities near Reston, VA with the most Online Chat Customer Service job openings:

Online Chat Customer Service jobs near you
Infographic showing various Online Chat Customer Service job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $40,675 per year, or $19.6 per hour.

Customer Service

Rockville, MD • On-site

Level One Personnel
Recruiting and Staffing Services • 51 - 200 employees
Learn more about Level One Personnelexternal

Full-time

Medical, Retirement

Re-posted 28 days ago

Job description

Customer Support
Location: Rockville, MD
Type: Long-term Contract, no end date.
Pay: $20
Hours: Full-Time.
Responsibilities
  • Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
  • Collects and enters orders for new or additional products or services.
  • Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
  • Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
  • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
  • Performs other related duties as assigned.

Requirements:
  • High School Diploma or equivalent
  • Ability to pass a drug and background check.
  • Customer service experience required.
  • Excellent communication skills including active listening.
  • Service-oriented and able to resolve customer grievances.
  • Proficient computer skills with the ability to learn new software
Benefits Information:​​
  • Eligible for Health Benefit Coverage following 60 days of employment
  • 401k After 1 Year.
  • 1 Week Sick accrued

Level One Personnel is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other status protected by law.
 

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